Afrihost - Pure Fibre Feedback Thread

[McGuywer]

Down for me.

Twice in the last hour.

 

[Dan C]

FF down again ?

Mine is up for a change

 

[AfriNatic]

We have seen a big spike in call back requests and email tickets. Graphs indicate an issue. We are investigating.

 

[Luke7777]

Luckily my backup was activated earlier today

 

[Fishzn]

I was suspecting either the Ethernet cable between the ONT and Router or the router itself.

If you test with the DGN and it works we need to log a return request to have the router replaced.

Ok, managed to hook up the DGN last night, and it's been working without the same issue since then.

Still monitoring, but seems to be router issue then as you predicted

Do I just log an exchange request via clientzone? Or should it be a return request?

Thanks mate!

 

[AfriNatic]

Ok, managed to hook up the DGN last night, and it's been working without the same issue since then.

Still monitoring, but seems to be router issue then as you predicted

Do I just log an exchange request via clientzone? Or should it be a return request?

Thanks mate!

You can log a return request in clientzone.

The system will automatically create a charge for the return of the router but this will be credited back to you once we receive the router at the warehouse.

 

[Luke7777]

We have seen a big spike in call back requests and email tickets. Graphs indicate an issue. We are investigating.

Our chat earlier today about "nothing is assured" comes to mind

 

[puhhhh]

This is getting rediculous now...

 

[Fishzn]

You can log a return request in clientzone.

The system will automatically create a charge for the return of the router but this will be credited back to you once we receive the router at the warehouse.

Ok cool - but I wouldn't mind exchanging it for a new if that is possible? It seems a kief router..

 

[Dan C]

FF just died in EL. Wonder if they can stay up for at least one full day ?

 

[puddaphut]

FF being horrific this evening.

 

[McGuywer]

Was own for 1 hour and 9 minutes on my side.
Then down again for 2 minutes and up at 21h01 again.

So basically no internet from 19h50 until 21h01....

 

[AfriNatic]

Ok cool - but I wouldn't mind exchanging it for a new if that is possible? It seems a kief router..

Yes we do not repair or send refurbished units we replace when a router is faulty.

 

[AfriNatic]

FF just died in EL. Wonder if they can stay up for at least one full day ?

FF being horrific this evening.

Was own for 1 hour and 9 minutes on my side.
Then down again for 2 minutes and up at 21h01 again.

So basically no internet from 19h50 until 21h01....

FrogFoot IPCore team is working on the issue.

The outage is affecting all ISPs currently and not just Afrihost.

 

[AfriNatic]

With regards to international speeds and latency:

Marseille Frankfurt

Openserve is currently impacted by a dual Submarine cable failure. SAT3 between SA and Frankfurt non availability is due to planned work on segment 3 of the SAT3 cable. The expected completion date of the planned work is the 6th of June 2021. EASSy failure between SA and Marseilles is caused by cable fault in Mumbai. Mumbai cable station is investigating. All international traffic is routed via WACS to London.

We have secured additional capacity and will be switching certain prefixes over in the early am.

We don't expect downtime but there might be some dips between 1am and 4am on the 28th.

 

[AfriNatic]

Good news is that additional capacity was successfully switched on in the early AM. Latency looks good to London we will keep monitoring it.

 

[blunt]

13  lon.hosted.co.za (167.99.194.90)  148.818 ms  150.868 ms  147.303 ms

looking good in CT

 

[jman420]

Can anyone offer me assistance, I am tried of dealing with Afrihost support. So I canceled my line with them. They were supposed to have released my line so my new isp can take over.

This afrihost support claims to have done. Yet the new ISP has shown me the response that says its still under Afrihost.

I spoke to telkom support and they say I have an active Afrihost session.

I then proceed to phone Afrihost support again the technician says, "Sir it's canceled can you connect to the internet ?" to which I reply "I was never able to connect that is why I am changing ISP." Offers to transfer me to manger 7 min wait no manger.

Any advice on what I should do next?

I feel like they are holding my line hostage.

 

[AfriNatic]

Can anyone offer me assistance, I am tried of dealing with Afrihost support. So I canceled my line with them. They were supposed to have released my line so my new isp can take over.

This afrihost support claims to have done. Yet the new ISP has shown me the response that says its still under Afrihost.

I spoke to telkom support and they say I have an active Afrihost session.

I then proceed to phone Afrihost support again the technician says, "Sir it's canceled can you connect to the internet ?" to which I reply "I was never able to connect that is why I am changing ISP." Offers to transfer me to manger 7 min wait no manger.

Any advice on what I should do next?

I feel like they are holding my line hostage.

Hi,

We don't hold lines at all when a client cancelled.

Can you send me a direct message with your email address linked to your cancelled account so I can have a look for you?

 

[Luke7777]

FF having issues again... ? My dl is sitting around 5Mbp, ul over 300. via the Orbi app 16/815... something broken somewhere.

OS line at full 25/25 speeds

@AfriNatic ?