Afrihost - Pure Fibre Feedback Thread

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Sully_

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Something definitely happening on the MTF network now, upgrades or the Gauteng Outage being worked on.
 

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J

Just a guy from PTA

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AfriNatic said:
s moved all the active links to the correct speeds on the portal however we have noticed that

10 > 25
25> 50
50 > 100
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AfriNatic said:
Morning,

There was intermittent speeds and latency last night on MetroFibre. We have added a notice a bit late after we received confirmation from MFN about the issue.
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Hi @AfriNatic

I'm not really too worried about speed... Not yet anyway.

What is causing issues is the continuous packet loss and drop of speed to below 1MB

1622540449773.png
 
AfriNatic

AfriNatic

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Sully_ said:
Something definitely happening on the MTF network now, upgrades or the Gauteng Outage being worked on.
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Are you still experiencing the losses?

We have not received an update on the outage that was first reported last night.
 
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Sully_

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AfriNatic said:
Are you still experiencing the losses?

We have not received an update on the outage that was first reported last night.
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Yes, I've been experiencing these intermittent timeouts for a few weeks while monitoring the situation.
It usually only started happening at exactly 12:00 at night, but this week it's been happening throughout the day where the connection will drop for 10 second intervals, it's now become a bit worse where it drops for minutes at a time. It's currently still timing out. I should mention this is only for downstream data, uploads are working 100%

timeouts.PNG
 
J

Just a guy from PTA

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Joined
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Messages
75
Sully_ said:
Yes, I've been experiencing these intermittent timeouts for a few weeks while monitoring the situation.
It usually only started happening at exactly 12:00 at night, but this week it's been happening throughout the day where the connection will drop for 10 second intervals, it's now become a bit worse where it drops for minutes at a time. It's currently still timing out. I should mention this is only for downstream data, uploads are working 100%

View attachment 1081173
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Aaah this explains a lot. Why dont AH use similar tools? They would then know what the heck is going on...

BTW @Sully_

What is this tool?
 
AfriNatic

AfriNatic

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Sully_ said:
Yes, I've been experiencing these intermittent timeouts for a few weeks while monitoring the situation.
It usually only started happening at exactly 12:00 at night, but this week it's been happening throughout the day where the connection will drop for 10 second intervals, it's now become a bit worse where it drops for minutes at a time. It's currently still timing out. I should mention this is only for downstream data, uploads are working 100%

View attachment 1081173
Click to expand...

Please sen me your email address via a pm so I can log it for you.
 
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Sully_

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Messages
39
Just a guy from PTA said:
Aaah this explains a lot. Why dont AH use similar tools? They would then know what the heck is going on...

BTW @Sully_

What is this tool?
Click to expand...
I use a variety of tools, this specific one is PingTracer, a nice free opensource tool. But you can find some payed for tools as well that give more detail.

AfriNatic said:
Please sen me your email address via a pm so I can log it for you.
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Sent, thanks a lot.
 
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abdullah065

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Hi guys... need some advice wrt changing ISP to Afrihost.
My current subscription to my ISP will terminate at midnight on the last day of this month.
How soon should I and can I subscribe to Afrihost to avoid any or as little as possible down time?
 
AfriNatic

AfriNatic

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abdullah065 said:
Hi guys... need some advice wrt changing ISP to Afrihost.
My current subscription to my ISP will terminate at midnight on the last day of this month.
How soon should I and can I subscribe to Afrihost to avoid any or as little as possible down time?
Click to expand...

Hi,

Who is the fibre network provider?
 
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Sully_

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Morning @AfriNatic. I saw the MFN outage in Gauteng issue was marked as resolved. Unfortunately the intermittent timeouts continue on the network, both for myself and colleges using MFN. Can this issue perhaps be escalate since I'm not sure if MFN is aware of this, and it's not isolated to one customer. Thanks
 

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AfriNatic

AfriNatic

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Sully_ said:
Morning @AfriNatic. I saw the MFN outage in Gauteng issue was marked as resolved. Unfortunately the intermittent timeouts continue on the network, both for myself and colleges using MFN. Can this issue perhaps be escalate since I'm not sure if MFN is aware of this, and it's not isolated to one customer. Thanks
Click to expand...

I have an open fault for your line. The latest feedback was this morning about the ONT being re-provisioned. I will provide the above screenshot saying the issue is not resolved.
 
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