Afrihost - Pure Fibre Feedback Thread

Status
Not open for further replies.
mathebus

mathebus

Well-Known Member
Joined
Mar 12, 2015
Messages
181
Dan C said:
If you are with Frogfoot, you won't notice the difference.
Click to expand...
I mean that when the power goes off, and on and off like that, does it damage the hardware in anyway? and if i switch it off by the plug and manually on once the power comes back does it safeguard the hardware? Or does it not make a difference?
I'm on Openserve, both the router and ONT is plugged in and needs power
 
AfriNatic

AfriNatic

Afrihost Rep
Company Rep
Joined
Nov 18, 2016
Messages
7,841
mathebus said:
@AfriNatic Since load shedding is here now, I will invest in a UPS but given that I don't have one atm, is there any precautionary measures I should take with the router and/or ONT like turning it off by the plug switch or should I just leave it in?
Click to expand...

With any electronic device it's advisable to unplug or switch off the electronics until the power has returned. You don't want the power supply of the ONT or router to be damaged or worse the entire device.
 
Dan C

Dan C

Honorary Master
Joined
Nov 21, 2005
Messages
36,651
mathebus said:
I mean that when the power goes off, and on and off like that, does it damage the hardware in anyway? and if i switch it off by the plug and manually on once the power comes back does it safeguard the hardware? Or does it not make a difference?
I'm on Openserve, both the router and ONT is plugged in and needs power
Click to expand...
Oh , you are with Openserve, that means you have internet.

Your ONT is protected by the power supply. If you really worry about the on and off of loadshedding, the best solution is to install a surge protector in your DB board.
 
E

Ecco

Executive Member
Joined
Jun 4, 2007
Messages
8,902
AfriNatic said:
MetroFibre has moved all the active links to the correct speeds on the portal however we have noticed that

10 > 25
25> 50
50 > 100

Speed changes have not physically happened yet although it shows as completed on the portal. We expect these to be completed during the course of the day.

All the changes have been completed on our side and once the speed upgrades are done on Metro Fibre side you will get the increased speeds.
Click to expand...
Still not seeing and speed upgrades on metrofibre.

Eskom has rebooted my router several times today
 
AfriNatic

AfriNatic

Afrihost Rep
Company Rep
Joined
Nov 18, 2016
Messages
7,841
Ecco said:
Still not seeing and speed upgrades on metrofibre.

Eskom has rebooted my router several times today
Click to expand...

zahpat said:
Me also
Click to expand...


The changes has been completed on the portal side already. We suspect that Metro is doing it in a phased approach each day. We are unable to do it manually since the actual profiles has already been changed on Metro Fibre side.
 
H

HS2000

Well-Known Member
Joined
Dec 6, 2020
Messages
434
Hi @AfriNatic

I recently got myself a Gizzu mini ups & it worked perfectly for me during load shedding.

It is now the second occasion that my internet is down during load shedding.

The Gizzu powers the router & ONT perfectly.

However I have noticed that the "Broadband & Service" lights are off now during load shedding.

Frogfoot is my fibre network.

Why is this happening? Thanks
 
AfriNatic

AfriNatic

Afrihost Rep
Company Rep
Joined
Nov 18, 2016
Messages
7,841
HS2000 said:
Hi @AfriNatic

I recently got myself a Gizzu mini ups & it worked perfectly for me during load shedding.

It is now the second occasion that my internet is down during load shedding.

The Gizzu powers the router & ONT perfectly.

However I have noticed that the "Broadband & Service" lights are off now during load shedding.

Frogfoot is my fibre network.

Why is this happening? Thanks
Click to expand...

We would need to log this with FrogFoot to get feedback on the status of the UPS at the pop. Drop me a pm with your email again so I can log this for you.
 
T

ThinkCars

Active Member
Joined
Apr 17, 2020
Messages
63
AfriNatic said:
Hi,

Thank you for reaching out.

I have checked the ONT serial number and it shows an active service with another ISP.

It's likely that Home-Connect did not terminate the service properly. They might have cancelled your PPPoE details but the actual line is still configured for the previous ISP.
Click to expand...
Thank you so much for your help my fibre is connected and working now.
I see Vumatel has recorded the street addresses wrong on their system. It might have happened when taking over SADV. They must be losing a lot of new business as coverage shows no fibre when there are hundreds of units.
 
AfriNatic

AfriNatic

Afrihost Rep
Company Rep
Joined
Nov 18, 2016
Messages
7,841
LAUNCH X431 Diagnostics said:
Thank you so much for your help my fibre is connected and working now.
I see Vumatel has recorded the street addresses wrong on their system. It might have happened when taking over SADV. They must be losing a lot of new business as coverage shows no fibre when there are hundreds of units.
Click to expand...

Not going to sugar coat anything but the SADV to Vuma Villages migration has been an absolute nightmare to ISPs.
 
P

puddaphut

Active Member
Joined
May 14, 2010
Messages
87
Not seeing any network notification, but FF playing up again.

Sketchy connection for the last 1-2 hours it seems.
 
AfriNatic

AfriNatic

Afrihost Rep
Company Rep
Joined
Nov 18, 2016
Messages
7,841
puddaphut said:
Not seeing any network notification, but FF playing up again.

Sketchy connection for the last 1-2 hours it seems.
Click to expand...

Slow speeds an high latency?

We haven't received a notification from Frogfoot about issues.
 
Z

ZSK

Well-Known Member
Joined
Sep 7, 2012
Messages
226
AfriNatic said:
We would need to log this with FrogFoot to get feedback on the status of the UPS at the pop. Drop me a pm with your email again so I can log this for you.
Click to expand...
Hi @AfriNatic is there a way to check if the fibre connection is active during loadshedding? Im on OS. Looking at getting a ups but want to make sure it will work first.
 
AfriNatic

AfriNatic

Afrihost Rep
Company Rep
Joined
Nov 18, 2016
Messages
7,841
ZSK said:
Hi @AfriNatic is there a way to check if the fibre connection is active during loadshedding? Im on OS. Looking at getting a ups but want to make sure it will work first.
Click to expand...

In most cases Openserve does have backup batteries.

You can try to power the ONT and router with a battery to see if they work. Most ONTs and routers are 12v input so you can double check the power requirements and power them on during the next loadshedding slot to see if it works.
 
  • Like
Reactions: ZSK
Z

zahpat

Senior Member
Joined
Apr 28, 2010
Messages
676
AfriNatic said:
The changes has been completed on the portal side already. We suspect that Metro is doing it in a phased approach each day. We are unable to do it manually since the actual profiles has already been changed on Metro Fibre side.
Click to expand...
Thanks, speed has been upgraded today :), but noticed slowness on websites throughout the day, seems to be a bit better now
 
Status
Not open for further replies.
Top