Afrihost - Pure Fibre Feedback Thread

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I have a question, but I suspect my router or the ONT may be at fault here. I can go a couple of weeks without troubles, but out of the blue, my fibre drops in a sense about twice or three times a day. When I log into the router, it still reports as connected, but there is no WAN IP:

So it would show this exactly the same as it is, but the WAN IP would just be "0":

1623428077760.png

The solution has always been a restart of the router, or I can disconnect and reconnect via the UI (but that is quite painful because Asus didn't design the UI with speed in mind). The trend I am seeing in the logs is this:

2021-06-11 10:34:09 kernel: Link State: Ethernet link down.
2021-06-11 10:34:09 kernel: Link State: PVC_100 PPPoE down.
2021-06-11 10:34:13 kernel: Link State: Ethernet link up.
2021-06-11 10:34:13 WAN Connection: WAN was exceptionally disconnected.
Click to expand...

The logs tell me a hardware or cable fault on my end, yet the weeks of it being fine followed by it going through a patch of it dying 3 times a day or so is just odd. I'm sure I've also tried a different cable - haven't tried a different router though. What is also frustrating is that the link comes back up, but the WAN nopes out and doesn't attempt reconnecting.

Can anyone think of a setting I may be missing or something? I thought of perhaps increasing max failures - assuming it is retrying in the background and just not logging it:

1623428876636.png
 
mr_norris said:
I have a question, but I suspect my router or the ONT may be at fault here. I can go a couple of weeks without troubles, but out of the blue, my fibre drops in a sense about twice or three times a day. When I log into the router, it still reports as connected, but there is no WAN IP:

So it would show this exactly the same as it is, but the WAN IP would just be "0":

View attachment 1087215

The solution has always been a restart of the router, or I can disconnect and reconnect via the UI (but that is quite painful because Asus didn't design the UI with speed in mind). The trend I am seeing in the logs is this:



The logs tell me a hardware or cable fault on my end, yet the weeks of it being fine followed by it going through a patch of it dying 3 times a day or so is just odd. I'm sure I've also tried a different cable - haven't tried a different router though. What is also frustrating is that the link comes back up, but the WAN nopes out and doesn't attempt reconnecting.

Can anyone think of a setting I may be missing or something? I thought of perhaps increasing max failures - assuming it is retrying in the background and just not logging it:

View attachment 1087221
Click to expand...

2021-06-11 10:34:09 kernel: Link State: Ethernet link down.

Sounds like the Ethernet interface is failing and then naturally the PPPoE session follows.

We only kill PPPoE session exactly every 7 days.

Just drop me a pm again with your email let me have a look what the reason for the drop is but I suspect it would be Lost Carrier.
 
mr_norris said:
I have a question, but I suspect my router or the ONT may be at fault here. I can go a couple of weeks without troubles, but out of the blue, my fibre drops in a sense about twice or three times a day. When I log into the router, it still reports as connected, but there is no WAN IP:

So it would show this exactly the same as it is, but the WAN IP would just be "0":

View attachment 1087215

The solution has always been a restart of the router, or I can disconnect and reconnect via the UI (but that is quite painful because Asus didn't design the UI with speed in mind). The trend I am seeing in the logs is this:



The logs tell me a hardware or cable fault on my end, yet the weeks of it being fine followed by it going through a patch of it dying 3 times a day or so is just odd. I'm sure I've also tried a different cable - haven't tried a different router though. What is also frustrating is that the link comes back up, but the WAN nopes out and doesn't attempt reconnecting.

Can anyone think of a setting I may be missing or something? I thought of perhaps increasing max failures - assuming it is retrying in the background and just not logging it:

View attachment 1087221
Click to expand...
I have just had this exact problem. Woke up to my router just not getting an WAN IP from the CPE. Tried unplugging and plugging the WAN cable in and for a brief moment the interface shows 0.0.0.0 before going to n/a (pfSense). I could still see about 2kb/s of constant traffic coming IN to the WAN, but nothing going out. Rebooting the pfSense box did not help. It wasn't until I rebooted the CPE that the WAN interface for a valid IP address and started working.

Some how, and this is specific to my setup, the failure of the CPE not issuing my primary WAN interface with a valid IP caused my failover WAN port running via LTE to also not function correctly. I wonder if the CPE was pushing out invalid routes as well that my router was trying to use even for the failover WAN. In my haste to "just get it working" I didn't do to much of a diagnostic testing. If it happens again I'll look into it a bit deeper.
 
DinoPat said:
Morning, yes there still seems to be a problem. Highest download speed I hit this morning was 44. Upload is still fine.
Click to expand...

Just tested now and it seems to be resolved. Not sure what happened but will message back if I see it dip again.
 
@AfriNatic

What is going on with AH again? Been totally down since yesterday. My Daughter cannot attend online classes and mobile data is expensive. Burning through around 1GB per hour for online classes.

Tickets...

#GVJ-293-66278
and 90118
 
Just a guy from PTA said:
@AfriNatic

What is going on with AH again? Been totally down since yesterday. My Daughter cannot attend online classes and mobile data is expensive. Burning through around 1GB per hour for online classes.

Tickets...

#GVJ-293-66278
and 90118
Click to expand...

Hi,

Apologies. We have picked up and issue with our DHCP server affecting clients on MetroFibre in Gauteng.

Working on the issue.
 
AfriNatic said:
You can redial the pppoe session. That IP might have been spamming. Cloudflare listings can't be removed as they are time based.
Click to expand...
This why we can't upload or download correctly from almost anything? Nice.
 
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