Afrihost - Pure Fibre Feedback Thread

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@AfriNatic any issues on Frogfoot in Richards Bay? My line is dead from about 5pm. The broadband light and service light ate both off on my ONT
 
I need help with my Fibre installation, openserve came on the 1st of June to install fibre at my new house, they then said there is an issue at the pole and a technician needs to come out to fix it, i have now followed up 4 times with Afrihost via WhatsApp and calls and still now news from openserve as to when the connection point on the pole will be fixed.
 
PILOT1010 said:
I need help with my Fibre installation, openserve came on the 1st of June to install fibre at my new house, they then said there is an issue at the pole and a technician needs to come out to fix it, i have now followed up 4 times with Afrihost via WhatsApp and calls and still now news from openserve as to when the connection point on the pole will be fixed.
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Sorry for that.

Can you send me your email address via a pm for me to investigate?
 
AfriNatic said:
The fault has been moved to maintenance. Your line being down is unfortunately not an area outage.
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What does that mean for me? And when will my line be back?

Edit: Am I the only one with the fault or is it my entire complex/road?
 
MidnightZA said:
What does that mean for me? And when will my line be back?

Edit: Am I the only one with the fault or is it my entire complex/road?
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Morning,

FrogFoot did not indicate that it's the whole complex or street. We have to assume it's just your line.

The standard ETA for link down with FrogFoot maintenance is 1 to 3 business days.
 
AfriNatic said:
Morning,

FrogFoot did not indicate that it's the whole complex or street. We have to assume it's just your line.

The standard ETA for link down with FrogFoot maintenance is 1 to 3 business days.
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Can you follow up please? also, what is the reason for taking mine offline only? There was no issues on my line before this

I have no other internet options at my place. The complex layout makes it that I get weak signal to my phone. I barely get 1 bar and I cant browse the net at all at home
 
MidnightZA said:
Can you follow up please? also, what is the reason for taking mine offline only? There was no issues on my line before this

I have no other internet options at my place. The complex layout makes it that I get weak signal to my phone. I barely get 1 bar and I cant browse the net at all at home
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Will send a follow up mail now.
 
AfriNatic said:
Will send a follow up mail now.
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A frogfoot guy just called me now, they are at my complex (I called the trustee guy to open the gate for him). Apparently it is the whole complex that is down. Hopefully they will sort it out today
 
MidnightZA said:
A frogfoot guy just called me now, they are at my complex (I called the trustee guy to open the gate for him). Apparently it is the whole complex that is down. Hopefully they will sort it out today
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Okay great. That means it will be up soon. :)
 
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