Afrihost - Pure Fibre Feedback Thread

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I’m streaming YT in 1080p again.
Many peeps gone to bed I guess, so if buffering started just post 16:00, and it stopped some time before 22:30 it definitely is a capacity issues, unless… a CD/CI pipeline somewhere has a 6 week lead time?
 
Hi,

So I'm also having the Youtube blues like everyone else and it also seems as if it mostly happens after 18:00 and come right late at night.

But I'm also having a few other issues. It seems as if things just isn't as fast as it should be. I'm on 200/200 Afrihost on Metrofibre using the Nokia ONT (Northern Pretoria). Ubuntu ISOs are slow to download. Other stuff also seems to not getting even close to the full download speed. Sometimes it bursts to full speed and then slows down. I know the service is best effort but these issues only started happening recently.

This is a trace with pingplotter to www.ubuntu.com
What bugs me most is the packet loss to my gateway at 102.182.84.1. ( Line issue ? Somewhere between ONT and OLT ?)


pingplot.png


This is a speed test now at almost 23:30 (it is a 200/200 line)

speedtest.PNG

In morning, at around 7:00, I get almost full speed again. I know, as I said, it is a best effort service but I mostly get full speed or close to it. Performance is significantly worse than what it was.

I'm usually using my Mikrotik router but I've also tried using the Afrihost supplied AX3, same results. Tried power cycling ONT/Routers/etc. All my stuff runs on mini DC LiFeSO4 UPSes, so it never goes off. Checked the cables.

Another thing I've noticed is:
Today I couldn't open up www.fnb.co.za when using my Mikrotik. But when using the AX3, for which another IP is assigned, it is successful. Strange. Some kind of routing issue ?
 
Packet-Kollector said:
Because sending an SMS to all clients that may or may not be affected at 10pm at night is a justifiable idea, assuming they did know exactly who was affected in a network they dont control. ;)
Click to expand...

I sent that a few minutes before Vuma confirmed the issue was their end via twitter.

Aside from your weak attempt to be ascerbic, it’s not a completely ridiculous expectation to expect one’s ISP to offer service. I mean… it literally the key word in the acronym.
 
Hey Afrihost. Is there anything that can be done about the packet loss issues that I'm facing? I've done every conceivable test. Been letting pingplotter run and hitting anywhere from 10% to 20% on my fibre line.
 
Jeronkey said:
Hey Afrihost. Is there anything that can be done about the packet loss issues that I'm facing? I've done every conceivable test. Been letting pingplotter run and hitting anywhere from 10% to 20% on my fibre line.
Click to expand...
Same here, between 15% and 45%
 
S.Claus said:
DStv Now is just buffering
Gaming is a no go due to packet loss and ping fluctuation

Is Afrihost shaping traffic or something?

Edit: MFN 300/300
Click to expand...

AfriGuy said:
We've not experienced any Network Saturation at this point. I'll confirm with our NOC team as well.
Click to expand...
197-80-96-14.jhb.mweb.co.za.png
@AfriGuy @AfriNatic Dstv Now isn't buffering currently but gaming is still impossible due to packet loss.

Edit: Speeds are also terrible
12902773233.png
 
AfriGuy said:
@moedawood , Thanks for the update. Other streaming platforms load except for Netflix, is that correct ?
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That is correct. It’s weird. A friend of mine on Openserve, his Netflix loads perfectly. I’m on mitsol. Not sure if that’s the issue. Please check
 
Jeronkey said:
Hey Afrihost. Is there anything that can be done about the packet loss issues that I'm facing? I've done every conceivable test. Been letting pingplotter run and hitting anywhere from 10% to 20% on my fibre line.
Click to expand...
Hey @Jeronkey, I see you have been in communication with the Social Media Team and provided the necessary tests. I've asked them to proceed with logging a fault.
 
Okay so I enabled IPv6 and my phone loads Netflix perfectly but the mibox refuses to load. I assume it doesn’t support ipv6? What is happening
 
moedawood said:
Okay so I enabled IPv6 and my phone loads Netflix perfectly but the mibox refuses to load. I assume it doesn’t support ipv6? What is happening
Click to expand...
Okay so yes, as soon as I switch off ipv6, the Netflix issues are back. This doesn’t really help me because I don’t think the tv and mibox supports ipv6.

Now what do we do? @AfriGuy @AfriNatic
 
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