Afrihost - Pure Fibre Feedback Thread

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ab-user said:
PingPlotter to a random Hurricane Electric server:
Issues in TeraCo, handing over to global transit @AfriNatic ?
View attachment 1288096
Click to expand...

Hi,

I'm following up on your ticket with Vuma.

There isn't any issues at Teraco that I'm aware of.

You are doing a trace route to a HE hosted IP. We hand over traffic to HE at NAP in JHB from the trace and they do the rest. The packet loss looks lie it's coming from your gateway which suggest the is line,pop,nld related before the traffic gets handed over to us from Vumatel.
 
Contacted first line support. They asked 'near random' questions. Uplugged and replugged a few things. Leading to a line (re-)activation. Line is running full speed again. Voodoo magic? Hopefully not
 
Screenshot - 12 Apr 2022 , 9_16_05 PM.png
North of Durban - assuming we're going to have sh*tty internet for a while then, or are their other issues at play?
 
ab-user said:
Contacted first line support. They asked 'near random' questions. Uplugged and replugged a few things. Leading to a line (re-)activation. Line is running full speed again. Voodoo magic? Hopefully not
Click to expand...

Glad someone was able to assist.
 
Bit of an odd one...

On my PureFibre, Discord won't open. it can't seem to connect. I've tried with Google and Cloudfare DNS.

However, my phone which is MTN/AFrihost, can connect to Discord fine.
 
Yup, in Durban. Been fine all day but only now something happened, no international. Fine if on mobile tho.
 
Same here. Completely messed up right now. Mobile on Telkom is fine. Tried restarting, changing DNS, and WARP but nothing works
 
DarkStarZN said:
Bit of an odd one...

On my PureFibre, Discord won't open. it can't seem to connect. I've tried with Google and Cloudfare DNS.

However, my phone which is MTN/AFrihost, can connect to Discord fine.
Click to expand...

bradza said:
Yup, in Durban. Been fine all day but only now something happened, no international. Fine if on mobile tho.
Click to expand...

KillerOnDrugX said:
Same here. Completely messed up right now. Mobile on Telkom is fine. Tried restarting, changing DNS, and WARP but nothing works
Click to expand...

Hi,

Can you please do a traceroute to lon.hosted.co.za ?
 
tracert lon.hosted.co.za

Tracing route to lon.hosted.co.za [167.99.194.90]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Dark-WRT.lan [192.168.1.1]
2 * * * Request timed out.
3 6 ms 7 ms 3 ms 165-73-14-89.ip.afrihost.co.za [165.73.14.89]
4 7 ms 1 ms 2 ms 169-1-5-209.ip.afrihost.co.za [169.1.5.209]
5 3 ms 4 ms 2 ms 169-1-5-208.ip.afrihost.co.za [169.1.5.208]
6 4 ms 2 ms 2 ms ntrce-os-cer-1-wan.osnet.co.za [196.25.130.69]
7 167 ms 168 ms 166 ms 10.189.30.2
8 165 ms 165 ms 163 ms 195.66.226.25
9 181 ms 169 ms 169 ms 138.197.251.143
10 * * * Request timed out.
11 * * * Request timed out.
12 171 ms 170 ms 170 ms lon.hosted.co.za [167.99.194.90]

Trace complete.
AfriNatic said:
Hi,

Can you please do a traceroute to lon.hosted.co.za ?
Click to expand...
 
AfriNatic said:
Hi,

Can you please do a traceroute to lon.hosted.co.za ?
Click to expand...

Tracing route to lon.hosted.co.za [167.99.194.90]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 6 ms 6 ms 5 ms 165-73-14-65.ip.afrihost.co.za [165.73.14.65]
4 4 ms 4 ms 4 ms 169-1-5-209.ip.afrihost.co.za [169.1.5.209]
5 3 ms 3 ms 4 ms 169-1-5-208.ip.afrihost.co.za [169.1.5.208]
6 4 ms 5 ms 4 ms ntrce-os-cer-1-wan.osnet.co.za [196.25.130.69]
7 168 ms 167 ms 167 ms 10.189.30.2
8 164 ms 164 ms 164 ms 195.66.226.25
9 170 ms 168 ms 169 ms 138.197.251.143
10 * * * Request timed out.
11 * * * Request timed out.
12 169 ms 168 ms 169 ms 167.99.194.90

Trace complete.
 
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