Afrihost - Pure Fibre Feedback Thread

[KillerOnDrugX]

Same with the packet loss here :/

Seems fine again now. Idk when it stabilised again as I was out the whole day. What about you?

 

[AfriNatic]

And the packet loss is back.

Seems to be only to Joburg, not in Durban

Same with the packet loss here :/

Hi,

Sorry for the late reply.

We have noted some loss on Friday and Saturday but this should now be resolved. Apologies for the issues.

 

[AfriNatic]

YouTube issues back?

Seems like General Packet loss... I'm in JHB

Hi,

The Youtube issues are still not resolved.

Google given us an ETA of the 20th of April which have come and gone but the capacity issues seem to remain.

 

[Vengeful]

Still incredible amount of packet loss for me and international sites are atrocious at peak times (which honestly is anything between 6PM onwards). There was an issue on the Fibre Outage Informations page about International Slow down on ALL Fibre providers, but that notification disappeared and not sure about that particular outcome.

It seems not to be resolved and started occurring toward the end of March.

For the Google issue:

On the communications page, your team needs to be a lot more verbose on the technicalities about the issue and cannot be vague (Your audience, are not 5 year olds who do not understand technical issues). The date you mention below is NOT on that page at all. Whomever is the communications director at AH needs to upgrade how they communicate to stakeholders (AKA subscribers) or leave AH entirely for failure to perform their actual given task.

Hi,

The Youtube issues are still not resolved.

Google given us an ETA of the 20th of April which have come and gone but the capacity issues seem to remain.

 

[Vengeful]

I've had issues in the cape that started around 2 months ago on vuma using afrihost. I had a 1Gbps line and I would not get more than 600Mbps on a good day. I also experienced YouTube streaming issues and high latency to certain networks I connect to for work and they got worse after 5pm. Around 10/11pm things you'll fly again.

The above felt like a deja vu to me, i.e good old ADSL congestion days with afrihost. Long story short, I moved to openserve and vox as I just wasn't in the mood for troubleshooting this or that etc. Haven't had an issue since (touch wood). It could've also been vuma in my area and not afrihost.

That said, @AfriNatic seems to be bending his back backwards on this forum to assist users. Without him afrihost would not be the same.

This exact issue and times.

Perhaps its time to leave, rather than contacting a Whatsapp support agent who's going to ask me for a Screenshot of my Fibre router LED's, or pings or trace routes with no real point.

 

[AfriNatic]

Still incredible amount of packet loss for me and international sites are atrocious at peak times (which honestly is anything between 6PM onwards). There was an issue on the Fibre Outage Informations page about International Slow down on ALL Fibre providers, but that notification disappeared and not sure about that particular outcome.

It seems not to be resolved and started occurring toward the end of March.

For the Google issue:

On the communications page, your team needs to be a lot more verbose on the technicalities about the issue and cannot be vague (Your audience, are not 5 year olds who do not understand technical issues). The date you mention below is NOT on that page at all. Whomever is the communications director at AH needs to upgrade how they communicate to stakeholders (AKA subscribers) or leave AH entirely for failure to perform their actual given task.

Hi,

The international latency issue was a capacity issue at LINX. The upgrades have been completed and then the vendor noticed intermittent port drops. This has been resolved but will follow up with our Noc team if they are aware of any new issues.

Can you send a MTR through showing the loss?

 

[Vengeful]

Hi,

The international latency issue was a capacity issue at LINX. The upgrades have been completed and then the vendor noticed intermittent port drops. This has been resolved but will follow up with our Noc team if they are aware of any new issues.

Can you send a MTR through showing the loss?

Every single night it's the same. Over and over again. DL Speeds being atrocious. What ever you lot implemented clearly hasn't worked, with multiple people in this thread mentioning that same.

 

[AfriNatic]

Every single night it's the same. Over and over again. DL Speeds being atrocious. What ever you lot implemented clearly hasn't worked, with multiple people in this thread mentioning that same.

The high latency to hop 2 is the gateway just on our side of the NNI and is as we receive the traffic from the FNO.

Please drop me a pm so I can log a fault for you for the degraded performance.

 

[KillerOnDrugX]

Hi,

Sorry for the late reply.

We have noted some loss on Friday and Saturday but this should now be resolved. Apologies for the issues.

Yeah seems to be resolved for me. Today was fine.

 

[Rouxenator]

Down on Frogfoot in Welgevonden, Stellenbosch

 

[AfriNatic]

Down on Frogfoot in Welgevonden, Stellenbosch

Hi,

Please drop me a pm with your email so I can have a look quickly?

 

[AfriNatic]

Down on Frogfoot in Welgevonden, Stellenbosch

Confirmation.

New Outage

Outage title: Outage | CPT | Welgevonden | Down
Service Type: FTTH
Outage ref (solid): FRG2003960
Impact start time: 2022-04-25 12:00
Impact: Down


Outage Update

-- Logged to maintenance for investigation. ETA 13h30.

 

[kerbero]

Also affected here. Started off as a partial outage (some sites still worked), then everything stopped. Vodacom is also currently intermittent.

Confirmation.

New Outage

Outage title: Outage | CPT | Welgevonden | Down
Service Type: FTTH
Outage ref (solid): FRG2003960
Impact start time: 2022-04-25 12:00
Impact: Down


Outage Update

-- Logged to maintenance for investigation. ETA 13h30.

 

[vavyn]

Ttconnect down since 11.30 ish. Didn't see any issue on the network page.

 

[AfriNatic]

Ttconnect down since 11.30 ish. Didn't see any issue on the network page.

Not aware of any issues.

Can you drop me a pm again please so I can check the status of the line?

 

[vavyn]

Not aware of any issues.

Can you drop me a pm again please so I can check the status of the line?

Looks like it's back.

 

[AfriNatic]

Down on Frogfoot in Welgevonden, Stellenbosch

Also affected here. Started off as a partial outage (some sites still worked), then everything stopped. Vodacom is also currently intermittent.

Outage Update

Outage title: Outage | CPT | Welgevonden | Down
Service Type: FTTH
Outage ref (solid): FRG2003960
Impact start time: 2022-04-25 12:15
Impact: Down


Outage Update

-- Logged to maintenance for investigation. ETA 13h30.
-- Vendor on route to site as maintenance confirmed all in order from Frogfoot's end.
-- Escalated to vendor management.

 

[Rouxenator]

Any update from Frogfoot? It's been 5 hours now.

 

[AfriNatic]

Any update from Frogfoot? It's been 5 hours now.

It's a major break due to 3rd party drilling through the ducts. Technicians have to trench to expose the ducts and to float new cable. It's going to take some time.

Outage Update

Outage title: Outage | CPT | Welgevonden | Down
Service Type: FTTH
Outage ref (solid): FRG2003960
Impact start time: 2022-04-25 12:15
Impact: Down


Outage Update

-- Logged to maintenance for investigation. ETA 13h30.
-- Vendor on route to site as maintenance confirmed all in order from Frogfoot's end.
-- Escalated to vendor management.
-- Please note technicians tested from Aggr Paarl and received a disconnection on at 42.62km.
-- Technicians are localizing a point of break.
-- Escalated to vendor management.
-- Teams located the point of break and busy with repairs.
-- Teams are busy exposing the ducts.
-- Techs have located the ducts. No ETR as yet.

 

[Rickster]

ams15s39 : router: "pf01.jnb02"