Afrihost - Pure Fibre Feedback Thread

[AfriNatic]

Same here. Boksburg area.
Afrihost on frogfoot.
Woke up with no internet and still down.

Hi,

Can you please send me a pm so I can check the latest update on the outage for you?

 

[AfriNatic]

Twitch unwatchable, Youtube those issues still not sorted, Discord is not great.

Hi,

Sorry for the ongoing issues.

I'm following up with Clear Access again on the status of the upgrades for your complex.

 

[AfriNatic]

*** Please note ***

Due to the adverse weather affecting parts of KZN which have cause multiple breaks and outages clients in KZN will experience intermittent connections as we work to manage the available routes and capacity.

Apologies for the issues experienced.

 

[e4et]

Hi,

Can you please send me a pm so I can check the latest update on the outage for you?

Hi.
Sorry I missed your post.
The line came back up again a short while ago.
Thanks

 

[e4et]

Good day. Thank you for your message. Please note that we are experiencing an outage in your area. Please find updates below:
-- Logged to Layer 1 vendor
-- Techs notified
-- ETA 45 min
-- Techs are at the node testing
-- A replacement power meter is on the way ETA 18.00
-- Vendor tested full distance with no fault, the team advised they have to test from the client end.
-- Vendor team and Frogfoot maintenance to meet on site at 2022-05-22 08:00 as site access is restricted after hours.

Further feedback will be provided once we have an update.

Hi.
Line is back up, thanks.

 

[Vengeful]

Hi,

Sorry for the ongoing issues.

I'm following up with Clear Access again on the status of the upgrades for your complex.

Thanks.

They are really slow to respond. What is worse, no one holds them accountable for their poor service, as a result of monopoly and such. Would love to get them kicked out of the complex.

 

[Gtx Gaming]

Just checking you don't have pay th3le R1500 once of fee if you have cpe installed allready? Place seems to have Raycore cpe.

 

[charlieharper]

*** Please note ***

Due to the adverse weather affecting parts of KZN which have cause multiple breaks and outages clients in KZN will experience intermittent connections as we work to manage the available routes and capacity.

Apologies for the issues experienced.

Mostly good today, last night was down for about 5 mins, then a router reboot fixed it.

Netflix, Disney etc works fine, but YouTube seems to be struggling hard.

 

[wingnut771]

Just checking you don't have pay th3le R1500 once of fee if you have cpe installed allready? Place seems to have Raycore cpe.

Seems to have no power.

 

[Gtx Gaming]

Seems to have no power.

You correct I actually it has no power plug nearby or the adpater. I do have adpater from gizzu to go in there, but power is on otherwise. Very weird location to install the cpe

 

[wingnut771]

You correct I actually it has no power plug nearby or the adpater. I do have adpater from gizzu to go in there, but power is on otherwise. Very weird location to install the cpe

If you can power it on, plug in the router on dynamic mode (or laptop) into LAN 1 and see if it takes you to the vuma landing page? From there you would get your object number.

 

[Gtx Gaming]

If you can power it on, plug in the router on dynamic mode (or laptop) into LAN 1 and see if it takes you to the vuma landing page? From there you would get your object number.

Awesome will see if do get chance, a place I'm looking to rent so I if do get approved il tell agent I just want few min to go in and get that info to activate it

 

[ADrunkTeddyBear]

Hi,

The route seems much more stable today. We are still facing some issues with certain routes and working with the vendors on the issues.

Can confirm the route is much more stable today

 

[Pho3nix]

Quick q. How would I hopefully get faster access to a website?
Use CloudFlare DNS?
VPN?

Access feels very slow to the site.
traceroute times out also

 

[AfriNatic]

Mostly good today, last night was down for about 5 mins, then a router reboot fixed it.

Netflix, Disney etc works fine, but YouTube seems to be struggling hard.

We have been battling with non stop NLD outages between DUR <> JHB.

It's mostly affecting JHB bound traffic and Google in general where Youtube traffic is not served from the KZN cache. International for KZN clients break out from Durban to France so most traffic should be via our peering in Durban or via France/Durban.

We have decided to keep the notices up for now until we reach stability.

 

[AfriNatic]

Just checking you don't have pay th3le R1500 once of fee if you have cpe installed allready? Place seems to have Raycore cpe.

You can signup for a migrate in.

If you don't have a power cord we can log a ticket for that to be replaced.

 

[AfriNatic]

Quick q. How would I hopefully get faster access to a website?
Use CloudFlare DNS?
VPN?

Access feels very slow to the site.
traceroute times out also

Not seeing any issues with our DNS.

Can you run a continuous MTR to 169.1.1.1 to see if there is any loss or issues to that IP?

 

[AfriNatic]

After an extended power outage we're stuck offline and Whatsapp support is asking me to contact ESKOM TO FIX THE FUCKING INTERNET

Hi,

Sorry for the issues.

We have noticed an outage affecting Centurion and surrounding areas where Openserve clients have no throughput.

We are engaging Openserve on the issue.

 

[Gtx Gaming]

You can signup for a migrate in.

If you don't have a power cord we can log a ticket for that to be replaced.

Sounds will do so. Will just power it from my Gizzu power back, should be fine.

 

[AfriNatic]

Sounds will do so. Will just power it from my Gizzu power back, should be fine.

Just double check the power rating.

I think the Raycore device have a build in power supply which means it only takes a power cord directly from a plug into the device.