Afrihost - Pure Fibre Feedback Thread

SR71

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Feb 21, 2017
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Hi,

I don't see a notice.

Are you currently down?
We were down for almost 2 hours, an outage was reported. But we've been back up for 40 minutes now without incident. But have received no explanation as to what happened or why from Octotel.
 

AfriNatic

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We were down for almost 2 hours, an outage was reported. But we've been back up for 40 minutes now without incident. But have received no explanation as to what happened or why from Octotel.

I haven't seen the notice at all.

If it goes down again please let me know so I can log it and see if there is any notices regarding the outage.
 

TheMannequin

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Feb 24, 2016
Messages
41
Hi,

Please note @ Afrihost Hosting clients.

We are currently experiencing a major outage in Gallo Manor Datacentre due to an overheating issue. Our server admins and MTN techs are at the data centre working on the issue.

Apologies for the intermittent hosting issues experienced.

The outage is affecting our ticketing system. If you need urgent assistance please do log a call back for one of our support staff to give you a call or send me a dm for me to assist.

EDIT: This issue has been resolved last night. :) There are still some servers that are down due to various issues but our Server Admin team is working on the issue at the data centre.
All complete or are there still some servers down?
 

AfriNatic

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We are aware of clients in KZN that are experiencing no connection.

We are working on resolving the issue asap. Apologies for the inconvenience.

Edit: Services are restoring.
 

tm458

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Jun 9, 2019
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247
@AfriNatic If I choose to use my own router when I place my order, is the free ax3 forfeited forever or can I still claim it at a later stage?
 

greg0205

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AfriNatic

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@AfriNatic If I choose to use my own router when I place my order, is the free ax3 forfeited forever or can I still claim it at a later stage?

You can still get the Free Huawei AX3 at anytime as long as the fibre package is still active.

1 x free router per package and the free router is only forfeited if you never took the router and cancelled the package.
 

Cactus

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You can still get the Free Huawei AX3 at anytime as long as the fibre package is still active.

1 x free router per package and the free router is only forfeited if you never took the router and cancelled the package.
Wait, so me coming back to Afrihost on an existing OS line, would I qualify for one even though I claimed one on another package also on the same account? I thought it was one per account.
 

AfriNatic

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Wait, so me coming back to Afrihost on an existing OS line, would I qualify for one even though I claimed one on another package also on the same account? I thought it was one per account.

Yes you can. We do not currently limit free routers to clients as long as there is a fibre order with the router.

We might change this if there is abuse but so far people have been playing nice so it's not limited yet.
 

Shamus

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Dec 3, 2006
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147
Is there a problem with international traffic? Speed test to UK very slow and can't access BBC or ITV.
 

AfriNatic

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Is there a problem with international traffic? Speed test to UK very slow and can't access BBC or ITV.

Looked at the graphs now and they look normal. Not seeing any issues.

What does a continuous trace route to lon.hosted.co.za look like?
 

Shamus

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Dec 3, 2006
Messages
147
Tracing route to lon.hosted.co.za [167.99.194.90]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms READYSHARE [10.0.0.2]
2 3 ms 1 ms 2 ms 41.170.75.129
3 20 ms 18 ms 17 ms 165-73-14-137.ip.afrihost.co.za [165.73.14.137]
4 16 ms 16 ms 16 ms 169-1-21-132.ip.afrihost.co.za [169.1.21.132]
5 19 ms 17 ms 16 ms 169-1-21-133.ip.afrihost.co.za [169.1.21.133]
6 19 ms 18 ms 29 ms wdcnw-os-cer-1-wan.osnet.co.za [196.25.158.241]
7 164 ms 164 ms 165 ms 10.189.30.2
8 167 ms 182 ms 165 ms 195.66.226.25
9 166 ms 165 ms 165 ms 138.197.251.139
10 * * * Request timed out.
11 * * * Request timed out.
12 168 ms 165 ms 165 ms lon.hosted.co.za [167.99.194.90]

Both BBC and ITV just came back and speedtest speeds back to normal, panic over, wife can watch wimbledon again.
 

AfriNatic

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Tracing route to lon.hosted.co.za [167.99.194.90]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms READYSHARE [10.0.0.2]
2 3 ms 1 ms 2 ms 41.170.75.129
3 20 ms 18 ms 17 ms 165-73-14-137.ip.afrihost.co.za [165.73.14.137]
4 16 ms 16 ms 16 ms 169-1-21-132.ip.afrihost.co.za [169.1.21.132]
5 19 ms 17 ms 16 ms 169-1-21-133.ip.afrihost.co.za [169.1.21.133]
6 19 ms 18 ms 29 ms wdcnw-os-cer-1-wan.osnet.co.za [196.25.158.241]
7 164 ms 164 ms 165 ms 10.189.30.2
8 167 ms 182 ms 165 ms 195.66.226.25
9 166 ms 165 ms 165 ms 138.197.251.139
10 * * * Request timed out.
11 * * * Request timed out.
12 168 ms 165 ms 165 ms lon.hosted.co.za [167.99.194.90]

Both BBC and ITV just came back and speedtest speeds back to normal, panic over, wife can watch wimbledon again.

Perfect. Those results look pretty good too. :thumbsup:
 

AfriNatic

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I wonder why my lon.hosted.co.za is 195ms but my uk.hosted.co.za is 175ms.

Hi,

We use a mix of Openserve and Cogent. We prefer cogent egress from JHB but we can't always control the return path so it depends on other networks and their transit agreements which return paths they favour and sometimes that is via France to Durban over Openserve.
 
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