Afrihost - Pure Fibre Feedback Thread

[Crabby]

That looks fine. What speedtest servers did you try? Can you use the speedtest.net app and see if that offers different results?

App shows everything fine now.

 

[AfriNatic]

App shows everything fine now.

View attachment 1370261

If you are using a browser the browser could be the bottleneck.

 

[Shake&Bake]

Line dropped about 5 minutes ago.
Red light on the AX3.
Hard reboot not helped as yet.

Anyone else?
Down in Bayview, False Bay area.


And as I wanna post, it's back on again.

 

[///MoH]

Hi,

I have askeed for feedback as I can't seem to find any feedback linked to the logged tickets.

Today will be day 5 without any service. Any update from MFN yet ? This is ridiculous now.

 

[AfriNatic]

Today will be day 5 without any service. Any update from MFN yet ? This is ridiculous now.

Morning,

Unfortunately the repairs have been halted until it's safe for techs to resume repairs. No ETA provided.

 

[bar1]

Is vuma still down at fourways?
I know they had maintenance between 12 and 5

 

[AfriNatic]

Is vuma still down at fourways?
I know they had maintenance between 12 and 5

Hi,

There is ongoing intermittent service issue that we are working with Vumatel on but it's not hard down.

 

[bar1]

My internet is completely down

 

[AfriNatic]

My internet is completely down

Can you drop me a pm so I can have a look for you?

 

[AfriNatic]

My internet is completely down

Okay it's a confirmed backhaul issue.

The NWI is being logged and we added a notice and will SMS clients.

 

[AfriNatic]

Today will be day 5 without any service. Any update from MFN yet ? This is ridiculous now.

Hi,

Unfortunately due to the ongoing vandalism and security concerns the repair and all other related operations has been suspended until further notice. The ETTR is not known at this time. Apologies for the extended downtime.

 

[AfriNatic]

Afrihost and Vumatel are actively troubleshooting the ongoing degraded service for Vuma Villages clients in the Gauteng region.

Apologies for the issues experienced.

 

[bar1]

Afrihost and Vumatel are actively troubleshooting the ongoing degraded service for Vuma Villages clients in the Gauteng region.

Apologies for the issues experienced.

Any update on this?

 

[AfriNatic]

Any update on this?

Hi,

The issue is still ongoing unfortunately.

 

[bar1]

Hi,

The issue is still ongoing unfortunately.

Oh i know.... Any ETR?

 

[moedawood]

Hi , the red LOS light is blinking on the ONT. Mitsol advised that Afrihost logs it with them. @AfriNatic please log a fault for me. Will re-dm my email address

 

[AfriNatic]

Oh i know.... Any ETR?

No ETR unfortunately. Vumatel has logged a ticket with the vendor to step in and assist.

We have been in teams meeting for the whole day troubleshooting and making changes to mitigate the issue but require further feedback from the vendors to assist with the issue.

 

[///MoH]

Hi,

Unfortunately due to the ongoing vandalism and security concerns the repair and all other related operations has been suspended until further notice. The ETTR is not known at this time. Apologies for the extended downtime.

View attachment 1370973

Thanks for the update. Looks like I need pull my b618 from storage and get a sim

 

[AfriNatic]

Thanks for the update. Looks like I need pull my b618 from storage and get a sim

As soon as I have any further info I will send it through. Apologies for the issues experienced.

 

[AfriNatic]

No ETR unfortunately. Vumatel has logged a ticket with the vendor to step in and assist.

We have been in teams meeting for the whole day troubleshooting and making changes to mitigate the issue but require further feedback from the vendors to assist with the issue.

Afrihost and Vumatel are awaiting further feedback from vendor techs on a possible solution and are exploring other options in the interm.