Afrihost - Pure Fibre Feedback Thread

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AfriNatic said:
Can you do a trace route to 1.1.1.1 and post the results for me?
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@AfriNatic Please find attached trace routes - sorry playing middle man with IT support so difficult to explain how to copy and paste - so had pictures sent instead.
 

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blowdart18 said:
@AfriNatic Please find attached trace routes - sorry playing middle man with IT support so difficult to explain how to copy and paste - so had pictures sent instead.
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Latency looks good so can't see a reason why speed will be slow.

Can you dm me your email address so I can have a closer look?
 
The past week or two, I've been getting constantly logged out of sites, bad streaming, sites not loading until I refresh again and again, a broker even said I accessed from a restricted location, which I wasn't, so looked like the routing went via somewhere dodge in Africa but yeah... anyone else experiencing? Also latency issues too I think. Are there any big issues at the Durban exchange by any chance? Using google DNS and tried others too, terrible.
 
bradza said:
The past week or two, I've been getting constantly logged out of sites, bad streaming, sites not loading until I refresh again and again, a broker even said I accessed from a restricted location, which I wasn't, so looked like the routing went via somewhere dodge in Africa but yeah... anyone else experiencing? Also latency issues too I think. Are there any big issues at the Durban exchange by any chance? Using google DNS and tried others too, terrible.
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Sounds like your pc might be infected with something.
 
IceQB said:
@AfriNatic @AfriGuy
Any problems with Frogfoot & Vumatel in Port Elizabeth?
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Morning,

For Vumatel we have the following notices.

"date_created": "2022-09-04",
"event_type": "NETWORK_INCIDENT",
"status": "Pending Investigation",
"city": [
"Nelson Mandela Bay"
"affected_areas": "POP: Motherwell",
"affected_areas": "POP: Arcadia",
"affected_streets": "",
"suburb": "",
"nwi_name": "Algoa park and Arcadia",
 
AfriNatic said:
Morning,

For Vumatel we have the following notices.

"date_created": "2022-09-04",
"event_type": "NETWORK_INCIDENT",
"status": "Pending Investigation",
"city": [
"Nelson Mandela Bay"
"affected_areas": "POP: Motherwell",
"affected_areas": "POP: Arcadia",
"affected_streets": "",
"suburb": "",
"nwi_name": "Algoa park and Arcadia",
Click to expand...
Vumatel came back, Frogfoot still down though
 
Hey @Afrigirl

I need to move a fibre package off of my account onto someone else's Afrihost account. Afrinatic confirmed it's possible once Afrihost is outside their billing cycle, but I can't seem to find the option. Is this on ClientZone or do I need to manually request this?

Never mind, found it under "Accounts" not "Products" :)

1662387909037.png
 
Cactus said:
Sounds like your pc might be infected with something.
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Naaa, it's mobile phones as well, also have premium antivirus etc. firewalls etc. Something local here I think. Others in Pinetown also complaining.
 
bradza said:
Naaa, it's mobile phones as well, also have premium antivirus etc. firewalls etc. Something local here I think. Others in Pinetown also complaining.
Click to expand...

We don't route traffic through Africa at all.

We have 4 major ix's where we have our network core. Teraco River horse, DINX, Teraco Rondebosch and Teraco Isando.

Please can you give @Afrigirl some examples of the issues you are experiencing with some tests if possible so we can investigate and assist further.
 
AfriNatic said:
We don't route traffic through Africa at all.

We have 4 major ix's where we have our network core. Teraco River horse, DINX, Teraco Rondebosch and Teraco Isando.

Please can you give @Afrigirl some examples of the issues you are experiencing with some tests if possible so we can investigate and assist further.
Click to expand...

YouTube is dead for me now

Connection speed 301kbps

Netflix and everything else works fine

Speed is normal too
 
We're currently with RSAWeb - cancellation for the end of the month.

Looking at moving to Afrihost (Octotel) - but need the order invoiced to a company (vs personal) - how would I get that done? I can't seem to find it via your order page.
 
xrapidx said:
We're currently with RSAWeb - cancellation for the end of the month.

Looking at moving to Afrihost (Octotel) - but need the order invoiced to a company (vs personal) - how would I get that done? I can't seem to find it via your order page.
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Hi, please note that the billing only starts once you have activated the line with us and we are able to send out invoices from then. I can advise that you send an email to [email protected] so you can receive confirmation of how much the package you are signing up for is and if you are taking out a wifi router with the order, the delivery fee will be confirmed as well.
 
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