Afrihost - Pure Fibre Feedback Thread

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Strange how one compliments the Fibre and service after months of no problem, then the next day it goes poof. I believe there is an Openserve problem in Ballito area, hoping it will be sorted by tonight, having withdrawals from my evening gaming session. Had horrible ping last night.
 
Ah maybe this is also a possible cause

DSL and Openserv fibre clients in Ballito may be experiencing limited to no connectivity due to a network outage. Technicians have been dispatched to attend to the issue. We apologize for any inconvenience caused.
 
I am enjoying this service... Went over 500GB for the first time in my life in one month. If I upgrade from 8Mbps to 20 ...when does it become effective?
 
Fjorko said:
Or your free month will start when you are told to try entering your username/pass on your router and authenticate to AH ( if you are on Openserve only )- which is the mistake i made - so i lost out on a free month, because as soon as i managed to authenticate to AH - my line got activated immediately, even before my line was migrated.

AfriMan said:
Your free month starts when you get activated - that month is pro-rata. So if you get activated on 9 September - September is your free month.

This from Terms and Conditions (Their spelling,not mine).
12.3 Customers signing up for a new connection are eligible for up to 2 months free. Customers migrating existing lines from an external company are eligble for up to 3 months free. The month of sign up will be considered as a first month, regardless of the date of signup.

So like Fjorko, my account is active but my line is not. So do I lose an month or do I get this month plus 2 months free?
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GTtronics said:
Strange how one compliments the Fibre and service after months of no problem, then the next day it goes poof. I believe there is an Openserve problem in Ballito area, hoping it will be sorted by tonight, having withdrawals from my evening gaming session. Had horrible ping last night.
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There is an Openserve issue in the area that is affecting fibre and DSL. We'll need to give Openserve a little more time to restore normal services.
 
I was told as soon as it goes ACTIVE - the clock starts ticking - so i made the mistake of authenticating to test if i can connect - and it did, which activated my account - and thus half of August counted as my first month. I asked @AfriFella about it, and he said unfortunately they cannot "not" count this month as month 1 because the account is now active, even though the line is still to be migrated. They could also not do the cancellation rebate for me, which i was not very happy with, but i was offered a free 200Mbps upgrade during my "free" months after the line gets migrated to them in a few days time.


So for all the Openserve folk out there - do NOT auth to AH before you know your line is about to get migrated, or has just been migrated.
 
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How does it work if ones account is listed as "active" on the 5th of this month, then not active, then "active" again on the 15th, then not active again up to now. Surely, then, August does not count as the 1st month? lol
 
On the 1st September, how long does it usually take for my existing ISP to release my line back into the pool and for Afrihost to pick it up?

When should I get my username/passoword?
Should I be expecting a router?

I have no idea how to track these things via the client portal.
 
Scooby_Doo said:
On the 1st September, how long does it usually take for my existing ISP to release my line back into the pool and for Afrihost to pick it up?

When should I get my username/passoword?
Should I be expecting a router?

I have no idea how to track these things via the client portal.
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Your username is already in the clientzone under the package you ordered. You just need to go change your password by clicking on connectivity ->your line -> access details

706173

The router you had to request when you signed up - else PM @AfriFella or @AfriMan to request one. You need to pay for it first ( like a normal order ) and then they will fedund you.
 
Fjorko said:
Your username is already in the clientzone under the package you ordered. You just need to go change your password by clicking on connectivity ->your line -> access details

View attachment 706173

The router you had to request when you signed up - else PM @AfriFella or @AfriMan to request one. You need to pay for it first ( like a normal order ) and then they will fedund you.
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Hey,

Thanks for replying, I do not have the "Access Details" button on my portal. It says "Account status - Order Pending"
 
Vernon said:
How does it work if ones account is listed as "active" on the 5th of this month, then not active, then "active" again on the 15th, then not active again up to now. Surely, then, August does not count as the 1st month? lol
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I would think that the the first of the 3 months for (migration contracts) would be August. Sept and Oct. should be free.
@AfriMan. We need some clarification here please.
 
CaneMan said:
I would think that the the first of the 3 months for (migration contracts) would be August. Sept and Oct. should be free.
@AfriMan. We need some clarification here please.
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Mine up to now has been completely unusable (I'm simply not connected) so it would be very unfair to list August as my first free month.
 
@AfriMan it's almost 3pm and i'm beginning to think that this will turn into another @STORMERSFAN debacle, because for the second day I still don't have an internet connection.

Am I going to be without internet this weekend as well? Your OPS team apparently closes at 4pm, please try get this sorted before then

Thanks
 
Nimz said:
@AfriMan it's almost 3pm and i'm beginning to think that this will turn into another @STORMERSFAN debacle, because for the second day I still don't have an internet connection.

Am I going to be without internet this weekend as well? Your OPS team apparently closes at 4pm, please try get this sorted before then

Thanks
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If u off for another 3 days you'll get a free month lol..
 
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