Afrihost - Pure Fibre Feedback Thread

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Naks said:
Yeah, and just got a call from Frogfoot, they don't see any issues in my area either.

It could be DNS related, I was getting DNS errors on Ping Plotter when it tried to connect to anything beyond Afrihost.com
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Definitely worth giving a try. Are you using our DNS settings, or custom settings?
 
AfriMan said:
Did you get a call from the team? I know the guys were trying to reach you.

Let me ask them to give you an urgent phone call.
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No, no one has called me. If they had, I wouldn't be here complaining!
 
Well, if this is the kind of service we get from Afrihost...

In an email from Frogfoot :

"Unfortunately I have been unable to find a ticket logged(under your name), after scrubbing through the last 100 tickets that Afrihost has logged with us, spanning back a couple of weeks.

I also searched for the Afrihost reference number you provided, as well as your FRG number, to no avail.

It is possible that Afrihost has logged a ticket with us, but I am unable to find it."


for the past two/three weeks, I have had issues on my line, so everytime support tells me that they've escalated to Frogfoot, THEY'VE BEEN LYING??!!!!!!

What an absolute shitshow
 
Naks said:
Well, if this is the kind of service we get from Afrihost...

In an email from Frogfoot :

"Unfortunately I have been unable to find a ticket logged(under your name), after scrubbing through the last 100 tickets that Afrihost has logged with us, spanning back a couple of weeks.

I also searched for the Afrihost reference number you provided, as well as your FRG number, to no avail.

It is possible that Afrihost has logged a ticket with us, but I am unable to find it."


for the past two/three weeks, I have had issues on my line, so everytime support tells me that they've escalated to Frogfoot, THEY'VE BEEN LYING??!!!!!!

What an absolute shitshow
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No reply. I'm not surprised...
 
AfriMan said:
It really depends on the provider. Most of them are somewhere around the 2 week mark, but it depends on the area etc.

Have you confirmed your order from the pre-order?
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It is now pending state, spoke to one of your support staff via whatsapp...ticket was logged for your fibre department's attention. Seriously, just want to get away from Telkom...
 
yebocan said:
It is now pending state, spoke to one of your support staff via whatsapp...ticket was logged for your fibre department's attention. Seriously, just want to get away from Telkom...
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If they've logged it with the fibre people, you should get some assistance pretty soon :)
 
AfriMan said:
Have asked the guys to call you urgently. Please drop me a PM to confirm they have called.

Will also chase from my end :(
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I have called in 3 times to your support line (holding each time for around 30min)

First call - they tell me the line is still with the previous ISP
I call my previous ISP who confirm that the line was released into the holding pool on Wed the 28th

Second call - Advised that the order was placed yesterday and should be activated tomorrow as it takes 48 hours because the order still shows as "executing".

Third call - Now I was advised that I just need to enter my new details on the router and that will "trigger" the activation and everything will work.

Now if I do this will my month 1 be activated? What if it doesn't work and I lose that free month?

Also what is the cause? Is it the executing the issue? line not in the pool? or is it ready but just needs me to activate?

Everyone has a different story but no solution to have me connected
 
Nimz said:
I have called in 3 times to your support line (holding each time for around 30min)

First call - they tell me the line is still with the previous ISP
I call my previous ISP who confirm that the line was released into the holding pool on Wed the 28th

Second call - Advised that the order was placed yesterday and should be activated tomorrow as it takes 48 hours because the order still shows as "executing".

Third call - Now I was advised that I just need to enter my new details on the router and that will "trigger" the activation and everything will work.

Now if I do this will my month 1 be activated? What if it doesn't work and I lose that free month?

Also what is the cause? Is it the executing the issue? line not in the pool? or is it ready but just needs me to activate?

Everyone has a different story but no solution to have me connected
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If your line is now with us and we need to activate, then you would start your free month now. If we leave your line in the holding pool it will most likely not work until it's transferred.

Let's rather get the line working so you're online and then sort out the credit part after.
 
AfriMan said:
If your line is now with us and we need to activate, then you would start your free month now. If we leave your line in the holding pool it will most likely not work until it's transferred.

Let's rather get the line working so you're online and then sort out the credit part after.
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Yes, that is all. Just get it working please.

Also what is the issue from the 3 listed in my post and what can we do to resolve it?
 
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AfriMan said:
....... If we leave your line in the holding pool it will most likely not work until it's transferred.
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I thought lines continue to work in the holding pool - or is that only for OS customers ?
 
AfriMan said:
It's only for a certain period. I'd have to confirm how long that is again - if I remember correctly it's between 3-5 days.
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Yes, but that's my point. Nimz's line is in the holding pool apparently - so he theoretically should NOT be down....at least not for the last 3 days....

This ^%$^% mustn't happen to me on Sunday - i'm gonna lose my %$%##^% with you lot because i queried this a while ago and each time was told it will be "fine" - no downtime......
 
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