Yes, sounds like you are on the old pricing and haven't changed to Pure Fibre. Just make a change in ClientZone
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Afrihost - Pure Fibre Feedback Thread
- Thread starter Fjorko
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Yes, sounds like you are on the old pricing and haven't changed to Pure Fibre. Just make a change in ClientZone
Your two months starts from activation - so your first month is the pro-rata month that you get activated in.
We are looking at routing to EU and we hope to see some improvements soon.
So how long will I be without internet since your ops department closes at 4pm?
If the escalation has been lodged, it should be submitted first thing in the morning. Let me see if it's possible to do it tonight.
Make it happen @AfriMan You guys managed to migrate me 7pm on a Friday night so just place the migration order with Openserve it will be auto migrated in a hour or 2.
Thanks, appreciate it.
Will my free month start from now or can I still use that other account you gave me till the 1st?
Your free month will start when your line is active with us - which will be when it comes over to us from the holding pool. But you can definitely use that account I have you.
I can't find you on PM, can you please send me your line deets.
Pm sent
Holding fingers and toes
Thanks - just hope I can find someone with permissions who can do it now. Should be someone in the team
Nicholas Lisse
Senior Member
How does the free month work? I signed up this morning and am expecting Delivery of my router in the next few days.
Your free month starts when you get activated - that month is pro-rata. So if you get activated on 9 September - September is your free month.
Totempole
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Fjorko
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Or your free month will start when you are told to try entering your username/pass on your router and authenticate to AH ( if you are on Openserve only )- which is the mistake i made - so i lost out on a free month, because as soon as i managed to authenticate to AH - my line got activated immediately, even before my line was migrated.
@AfriMan - So Sunday is the 1st - and on Saturday @ 12AM my line with CISP will be terminated and placed in the holding pool. Will i lose connectivity ? From what i understand i will have 7 days to get you guys to grab my line without downtime.
Can you confirm ?
I'm on Openserve and ISPAfrika released my line yesterday at around 16:30pm. Since then I have no connectivity so goodluck over the weekend!
With my other property I had no downtime when migrating from Axxess to Afrihost so not sure what's the cause (also Openserve)
Yes, your line remains active for a period while in the holding pool. We'll basically ping the holding pool every 24 hours until it's available, so you should be good.
Tried to get you a call last night, I saw your message that you were having phone problems.
You should have received another call this morning with some guidance.
I did receive a call and the lady confirmed that she grabbed the line and it is processing. After 5 minutes i received a sms:
2019-08-29 B240000*** ReceiveOwnership nomthandaz AH794D435D Executing 230518***A
Will I be connected today? That is the question
It's usually a couple of hours once the request is received. You should be online today - all things going according to plan.
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