Afrihost - Pure Fibre Feedback Thread

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Agent007077 said:
Hello, I am a bit desperate at this point and didn't think of MBB earlier. I upgraded the package for my house from 10Mbps+ to 200Mbps+ and have had problems ever since. I logged the support ticket on Sun, 23 Feb 2020 and it still hasn't been solved. During that time I saw that I wasn't gonna get the 200Mbps I wanted and downgraded to 50Mbps and the performance is as follows:
Click to expand...

Who is the cable provider? The latency is too high if you are around pta or jhb
 
eshar said:
Afrihost please help.
I have run two speed test one local which shows i am getting the right speeds. when going to the usa it is very very very bad. I have complained many times about this. Its get fixed and goes back. last week a member of afrihost (Afrifella) says i should pm him which i did and to date no feedback from you guys.
please sort out international to the USA
View attachment 823749
To USA
View attachment 823751
Click to expand...
Hi
A fault has been logged for your international slow access with Openserve.
Your reference number is 39BRK200420.

Thank you for your patience.
 
AfriGuy said:
Hi
A fault has been logged for your international slow access with Openserve.
Your reference number is 39BRK200420.

Thank you for your patience.
Click to expand...
Thanks. Just got a call and the tech asked me to test with a test account provided from Openserv
 
Agent007077 said:
Hello, I am a bit desperate at this point and didn't think of MBB earlier. I upgraded the package for my house from 10Mbps+ to 200Mbps+ and have had problems ever since. I logged the support ticket on Sun, 23 Feb 2020 and it still hasn't been solved. During that time I saw that I wasn't gonna get the 200Mbps I wanted and downgraded to 50Mbps and the performance is as follows:
Click to expand...
Hi There

Have you received any assistance regarding this?
You're welcome to message me your details so we can look into that.
Your ISP isn't showing in the picture, what exactly are the details in that picture?
 
AfriGuy said:
Hi There

Have you received any assistance regarding this?
You're welcome to message me your details so we can look into that.
Your ISP isn't showing in the picture, what exactly are the details in that picture?
Click to expand...
I have no idea why the ISP is not showing, but it is Afrihost. IIf you follow the link, it shows the ISP as Afrihost
.

I have received some support from a request to call back and have been told that I will be called again tomorrow to check. If it has still not been resolved by then, I will DM you
 
AfriGuy said:
You'll let us know how it goes :)
Click to expand...
Hi. I had used the test account and only got 7 mb download and 43 upload. i done a speed test to washington dc again. the tech had said they will send a tech out to reset ONT, if that does not work they will escalate. i will keep you posted. Thank you
 
AfriGuy said:
You'll let us know how it goes :)
Click to expand...
Hi Telkom Tech came out and replaced ONT Line had been reset etc and still the same speeds download is only 7MB and upload 30 to washington dc. Should the download not be higher then the upload. FYI come around 5:30 i cannot even stream as this leads me to believe you may have capacity issues for a long time
 
eshar said:
Hi Telkom Tech came out and replaced ONT Line had been reset etc and still the same speeds download is only 7MB and upload 30 to washington dc. Should the download not be higher then the upload. FYI come around 5:30 i cannot even stream as this leads me to believe you may have capacity issues for a long time
Click to expand...

It's not an Afrihost network issue.

Everyone in Gauteng goes through the same Openserve IPC in JHB. IF it was an Afrihost issue everyone will experience the same issue. If your speeds are specifically only slow on International it's likely a Packet Loss issue on your line.

My line on Openserve with Afrihost is fine
9313803547.png
 
cavedog said:
It's not an Afrihost network issue.

Everyone in Gauteng goes through the same Openserve IPC in JHB. IF it was an Afrihost issue everyone will experience the same issue. If your speeds are specifically only slow on International it's likely a Packet Loss issue on your line.

My line on Openserve with Afrihost is fine
9313803547.png
Click to expand...
Hi. The tech had confirmed that is not loss on the link. why is it at 5:30 i buffer like crazy. last night every 2 seconds a buffer. during the day its works well no buffering at all. so have i hid a dead end ?. Any Assistance is welcomed
 
Ok, so I seem to have a Windows VPN problem on the Frogfoot side. I support 2 of my clients via Windows VPN. On Openserve no problem, on Frogfoot I get the message below :
IMG_6317.JPG
I never had to adjust anything on my OS router (both DLink DIR-825) . Other VPN clients works fine... even tried the Windows VPN on top of NORD (connected to a SA VPN) :)

Any ideas ?
 
Hi,

Check if you have QOS turned on, on your router....if so, turn it off and check speedtest again.
I saw the similar speedtest results and streaming issues on my DIR-825 router when QOS was turned on.

eshar said:
Hi. The tech had confirmed that is not loss on the link. why is it at 5:30 i buffer like crazy. last night every 2 seconds a buffer. during the day its works well no buffering at all. so have i hid a dead end ?. Any Assistance is welcomed
Click to expand...
 
eshar said:
Hi. The tech had confirmed that is not loss on the link. why is it at 5:30 i buffer like crazy. last night every 2 seconds a buffer. during the day its works well no buffering at all. so have i hid a dead end ?. Any Assistance is welcomed
Click to expand...
Hey eshar
If the issue starts at 5:30 every day then I suspect that it could be related to network congestion. Perform a speed test and a traceroute when the connection is buffering and share with us.
 
AfriFella said:
Hey eshar
If the issue starts at 5:30 every day then I suspect that it could be related to network congestion. Perform a speed test and a traceroute when the connection is buffering and share with us.
Click to expand...
speed test
1587485045523.png

C:\Users\ebrah>tracert -d hulu.com

Tracing route to hulu.com [104.98.130.197]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.86.1
2 * * * Request timed out.
3 8 ms 16 ms 6 ms 165.73.14.17
4 7 ms 6 ms 5 ms 169.1.21.232
5 9 ms 6 ms 6 ms 169.1.21.233
6 11 ms 7 ms 7 ms 196.25.153.41
7 168 ms 168 ms 168 ms 10.189.30.2
8 173 ms 173 ms 173 ms 185.84.17.73
9 177 ms 175 ms 175 ms 129.250.2.184
10 169 ms 168 ms 171 ms 129.250.4.246
11 176 ms 176 ms 174 ms 129.250.5.2
12 175 ms 175 ms 175 ms 129.250.2.127
13 191 ms 216 ms 441 ms 81.20.64.106
14 179 ms 179 ms 179 ms 104.98.130.197

express vpn speedtest client

1587485244982.png

tracert with vpn
C:\Users\ebrah>tracert -d hulu.com

Tracing route to hulu.com [23.222.134.98]
over a maximum of 30 hops:

1 * * * Request timed out.
2 277 ms 222 ms 224 ms 208.43.252.145
3 223 ms 222 ms 222 ms 208.43.118.204
4 * 224 ms 223 ms 169.53.16.188
5 223 ms 224 ms 224 ms 169.45.18.187
6 * 241 ms * 169.45.19.111
7 241 ms 240 ms 240 ms 50.97.17.33
8 442 ms 427 ms 437 ms 208.115.136.73
9 240 ms 251 ms 241 ms 23.222.134.98

Trace complete.
 
eshar said:
speed test
View attachment 826403

C:\Users\ebrah>tracert -d hulu.com

Tracing route to hulu.com [104.98.130.197]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.86.1
2 * * * Request timed out.
3 8 ms 16 ms 6 ms 165.73.14.17
4 7 ms 6 ms 5 ms 169.1.21.232
5 9 ms 6 ms 6 ms 169.1.21.233
6 11 ms 7 ms 7 ms 196.25.153.41
7 168 ms 168 ms 168 ms 10.189.30.2
8 173 ms 173 ms 173 ms 185.84.17.73
9 177 ms 175 ms 175 ms 129.250.2.184
10 169 ms 168 ms 171 ms 129.250.4.246
11 176 ms 176 ms 174 ms 129.250.5.2
12 175 ms 175 ms 175 ms 129.250.2.127
13 191 ms 216 ms 441 ms 81.20.64.106
14 179 ms 179 ms 179 ms 104.98.130.197

express vpn speedtest client

View attachment 826407

tracert with vpn
C:\Users\ebrah>tracert -d hulu.com

Tracing route to hulu.com [23.222.134.98]
over a maximum of 30 hops:

1 * * * Request timed out.
2 277 ms 222 ms 224 ms 208.43.252.145
3 223 ms 222 ms 222 ms 208.43.118.204
4 * 224 ms 223 ms 169.53.16.188
5 223 ms 224 ms 224 ms 169.45.18.187
6 * 241 ms * 169.45.19.111
7 241 ms 240 ms 240 ms 50.97.17.33
8 442 ms 427 ms 437 ms 208.115.136.73
9 240 ms 251 ms 241 ms 23.222.134.98

Trace complete.
Click to expand...

I know this sounds silly but do you mind testing the same server but in an Android or iPhone with the speedtest app?

This speed issue might be OS or something related because my route is exactly the same as yours but my connection is perfect.
 
Luke7777 said:
Ok, so I seem to have a Windows VPN problem on the Frogfoot side. I support 2 of my clients via Windows VPN. On Openserve no problem, on Frogfoot I get the message below :
View attachment 826105
I never had to adjust anything on my OS router (both DLink DIR-825) . Other VPN clients works fine... even tried the Windows VPN on top of NORD (connected to a SA VPN) :)

Any ideas ?
Click to expand...
Sorted. Seems the current version of the router software by default disable certain things, which I searched for but couldn't find :) Differs quite a bit from the version on the older one. The PPTP and L2TP are disabled , so enabling them resolved my issue. Thanks to "the guy that resolved ticket #WHB-544-18874" for his quick response early this morning , it's appreciated. Don't want to mention names, but the Afri-people can trace him via the ticket.. good stuff :)

1587536477914.png
 
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