Afrihost - Pure Fibre Feedback Thread

[AfriNatic]

speed test is now at normal level.i think this is taking place at night.i will monitor it

Okay great. If it does drop again please grab some speedtests and we can log a ticket for you.

 

[free3dom]

My 100/50 OpenServe connection is currently running at 4/50 - I'm in Centurion (Wierdapark).


Any known issues in the area?

Edit: It's getting worse

 

[AfriNatic]

My 100/50 OpenServe connection is currently running at 4/50 - I'm in Centurion (Wierdapark).
View attachment 1241196

Any known issues in the area?

Edit: It's getting worse
View attachment 1241204

Hi,

We are investigating a suspected outage in Centurion. No confirmation yet but we are seeing a spike in support requests.

Please can you drop me a pm with your email address so we can ask Openserve.

 

[Leitmotif]

Hi,

We are investigating a suspected outage in Centurion. No confirmation yet but we are seeing a spike in support requests.

Please can you drop me a pm with your email address so we can ask Openserve.

I am also in the area. Responding on my phone/5g because the mybb forums won't open on my pc via Afrihost.

Logged a support call, speedtest says 0.45 down and 95 up on what's meant to be a 200/100 line.

Most sites aren't opening at all.

 

[AfriNatic]

I am also in the area. Responding on my phone/5g because the mybb forums won't open on my pc via Afrihost.

Logged a support call, speedtest says 0.45 down and 95 up on what's meant to be a 200/100 line.

Most sites aren't opening at all.

Hi,

Yes definitely an outage affecting Openserve in Centurion. We have engaged Openserve on the matter and are waiting for official confirmation. We have added a notice for Openserve Centurion Degraded so long.

 

[TBR_Phil]

@AfriGuy @AfriNatic We need hosting support, we can't reach you via Call centre or Whatsapp or LiveChat. Our website hosted with you guys are down!

 

[AfriNatic]

@AfriGuy @AfriNatic We need hosting support, we can't reach you via Call centre or Whatsapp or LiveChat. Our website hosted with you guys are down!

Hi,

Our whatsapp line is unfortunately still down. All the agents has moved to tickets. You can give us a call toll free on 0800011000 or [email protected].

I can also assist please dm me the domain name in question for me to investigate.

 

[Leitmotif]

Hi,

Yes definitely an outage affecting Openserve in Centurion. We have engaged Openserve on the matter and are waiting for official confirmation. We have added a notice for Openserve Centurion Degraded so long.

Cool beans. I pm'd you my details and openserve ref in the meantime if it's of any use.

 

[AfriNatic]

Cool beans. I pm'd you my details and openserve ref in the meantime if it's of any use.

Thanks. I have it on the list of example accounts we sent to Openserve for feedback.

 

[TBR_Phil]

Hi,

Our whatsapp line is unfortunately still down. All the agents has moved to tickets. You can give us a call toll free on 0800011000 or [email protected].

I can also assist please dm me the domain name in question for me to investigate.

Hi thanks i was able to get hold of call centre if we don't come right i will PM you

 

[AfriNatic]

Hi thanks i was able to get hold of call centre if we don't come right i will PM you

Okay great.

 

[Leitmotif]

Well, it looks like my line at least has righted itself. Full speed on Speedtest, no more pages refusing to open. Tested a quick Twitch stream and it's working as well.

 

[MidnightZA]

I understand that price increases are natural but the price difference between the same package at another company is too high. I am already at my wits end with FF so I do not want to pay a premium for bad internet. Id rather pay R388 knowing that FF is crap than R527.

Did you switch ISPs yet? If so, was the process smooth and with no downtime involved? Also, what fees are involved?

 

[moedawood]

Hi Afrihost. Is there an issue with mitsol in sydenham? Fibre is down.

 

[justin6282]

@AfriNatic back to square one. Sent an email to Gian and Management and copied you in. Sick of this degraded line and the lack of effort to get it addressed.

What is so funny, still shows I have somewhat 100mbps download but can't stream.....

 

[Rickster]

Youtube on the fritz again? Lots of buffering.

 

[KillerOnDrugX]

Youtube on the fritz again? Lots of buffering.

Was just about to post this. Having the same issues but refreshing the page makes it fine for me

 

[bradza]

Youtube on the fritz again? Lots of buffering.

Yup a lot of buffering happening Durbs side too.

 

[AfriNatic]

Youtube on the fritz again? Lots of buffering.

Yup a lot of buffering happening Durbs side too.

Morning,

Are you still experiencing issues?

 

[AfriNatic]

Hi Afrihost. Is there an issue with mitsol in sydenham? Fibre is down.

Hi,

Please send me a pm with your email address so I can log a fault for you.