I've been with afrihost since the first day they released fixed LTE data. This was the rain network. The first 2 years we amazing. The speeds were great.
After roughly 2 years. The told me you package would now be halved into a peak and off peak data. I asked if I'd get the same service. They assured me I would. I continued with them.
But ever since then, I've been experiencing the most problems I've ever had with a Internet service. I've messaged back and forth and even called in a few times. But their support cannot give answers after months of going back and forth. Nothing has been done or fixed. No proper feedback has been given to me. When they do reply, it is a week to 3 weeks later. And earlier in the year, they would stop replying in the middle of trying to figure what is going on.
So from when these problems started to this point, my speeds have averaged around 3mbps (lte network/4g as they say too)
And at night my speeds are at 0.1kbps. For someone who works from home, this is a huge issue. And up to this date, they have been sending me repeated and duplicated messages to keep changing my settings, instead of having someone actually go and look at what's happening. At this point I feel like they think us customers to be fools,l by throwing some settings page at us.
What am I paying for? I clearly cannot even use a fraction of the data package I took out because I get such low speeds or the Internet just won't connect. They say its rain network issue... Bottom line is I took the package out with afrihost. They are responsible. I have many many emails showing my patience with afrihost, but my patience has run out. Their support and service, both customer and network are deteriorating.
I Will not recommend any take their packages. Bad customer service.
After roughly 2 years. The told me you package would now be halved into a peak and off peak data. I asked if I'd get the same service. They assured me I would. I continued with them.
But ever since then, I've been experiencing the most problems I've ever had with a Internet service. I've messaged back and forth and even called in a few times. But their support cannot give answers after months of going back and forth. Nothing has been done or fixed. No proper feedback has been given to me. When they do reply, it is a week to 3 weeks later. And earlier in the year, they would stop replying in the middle of trying to figure what is going on.
So from when these problems started to this point, my speeds have averaged around 3mbps (lte network/4g as they say too)
And at night my speeds are at 0.1kbps. For someone who works from home, this is a huge issue. And up to this date, they have been sending me repeated and duplicated messages to keep changing my settings, instead of having someone actually go and look at what's happening. At this point I feel like they think us customers to be fools,l by throwing some settings page at us.
What am I paying for? I clearly cannot even use a fraction of the data package I took out because I get such low speeds or the Internet just won't connect. They say its rain network issue... Bottom line is I took the package out with afrihost. They are responsible. I have many many emails showing my patience with afrihost, but my patience has run out. Their support and service, both customer and network are deteriorating.
I Will not recommend any take their packages. Bad customer service.
