yea. I know that but how do I get them to see that. It has a direct impact on my business which is employing 9 people! I am very worried that it is screwing up my SEO that I worked so hard to build organically
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Afrihost unbale to resolve DSL users DNS resolve issue
- Thread starter Xaze
- Start date
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- Tags
- afrihost asdl dns issues hetzner
yea. I know that but how do I get them to see that. It has a direct impact on my business which is employing 9 people! I am very worried that it is screwing up my SEO that I worked so hard to build organically
[-]Xaze, are you sure you have no entries for the two in the hosts file on the PC from e.g. if you were building the website locally and wanted to test it?[/-]
Edited. Cannot be because of above dig results.
Edited. Cannot be because of above dig results.
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It looks like Afrihost might still have the extremelights.co.za zone created on their DNS servers, when it should be removed because they are no longer the authoritative nameserver, Hetzner is.
Do I deserve a free bicycle light yet, Xaze?
Do I deserve a free bicycle light yet, Xaze?
DominionZA
Executive Member
When Afrihost migrated my server a few weeks ago i had the exact same problem. All Afrihost clients lost connectivity to my server, while everyone else was fine.
They had an internal routing issue. Once that was resolved, everyone had access again.
They had an internal routing issue. Once that was resolved, everyone had access again.
It looks like Afrihost might still have the extremelights.co.za zone created on their DNS servers, when it should be removed because they are no longer the authoritative nameserver, Hetzner is.
Do I deserve a free bicycle light yet, Xaze?
Bingo! just one problem is that you are preaching to the converted. If only Afrihost can see the issue is with them
How did you get it resolved? I have been battling with them sins the 20th June!
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Guys. I am really tired of this battle with Afrihost and would like to hire a competent person and pay in real money to resolve this. If they want cycle lights as payment that can be arranged. Is there any recommendable professional consultants which I can hire to take charge and resolve this problem?
It looks like the DNS config on the Afrihost DNS servers might still have the zones configured, which they shouldn't have. No outside professional will be able to help in this case, unless Afrihost agrees, as the config is on their servers.
I'm going to drop you a PM.
I'm going to drop you a PM.
I believe our team have had this resolved - please try clearing your cache on both your machine and router to try again.
Worst case scenario you may need to wait an hour or two for these changes to propagate.
it is a standard answer they are trained to say. That is my perseptions at this time. Surely there DNS cluster will work once the problem has been resolved.
See attached screen shot.
See not resolved!
Have you tried clearing the DNS cache/ forwarding entries on both your machine and the router?
savage
Expert Member
Not resolved. http://linux.die.net/man/1/dig in case you don't know dig. The above, has absolutely nothing to do with caches. It queries your server directly for the answer.
Thank you for trying to help. Yes, I have tried to clear/ reboot/ reset all the devices.
Please go read my original post and you should see that everything works on the pc's that are connected if I change the routers DNS server. in other words if not using your DNS server for resolving the address www.extremelights.co.za then it works.
Again as this works fine when not using your DNS server It can not be a Hetzner issue.
MickeyD
RIP
Me made clicky clicky and the web page appears instantly.
ADSL 4Mbps uncapped with Crystal Web (on IS backbone).
ADSL 4Mbps uncapped with Crystal Web (on IS backbone).
Thank. but just tested it now again from my house. I have one Axxess users calling in but that could be just life. I know they also use IS.
I can go from a broken state to working and back by just changing the DNS server on the router. Sadly I can't change every person in South Africa who is having problems with this.
Luke7777
Executive Member
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fwiw, just clicked on your link and it loaded fine.
I believe our team were working on this, this morning.
I'll chase up the escalation
EDIT: Our Critical Care team mailed you this morning, they'll try and re-connect with you in the next few mins.
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Axxess use Afrihost's network they don't use IS.
