Afrihost Uncapped ADSL Feedback

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Some Tests

Joburg speedtest
London speedtest

BBC tracert
Tracing route to www.bbc.net.uk [212.58.244.67]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 83 ms 80 ms 83 ms 105-236-11-65-esr-lo.mtnbusiness.co.za [105.236.
11.65]
3 108 ms 103 ms 104 ms 41.181.222.42
4 105 ms 104 ms 102 ms ng-mse-1--ng-cr-1-a.za.mtnns.net [196.44.27.68]

5 109 ms 102 ms 105 ms 196.44.31.110
6 105 ms 133 ms 102 ms qux--rb-dca-2.za-b.za.mtnbusiness.net [41.181.16
5.119]
7 303 ms 304 ms 304 ms ls-cr-2.uk--rb-cr-1.za-g.mtnns.net [196.44.31.11
4]
8 301 ms 298 ms 296 ms ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.20
1]
9 302 ms 300 ms 292 ms bbc-linx.pr01.thdow.bbc.co.uk [195.66.224.103]
10 * * * Request timed out.
11 * * * Request timed out.
12 298 ms 297 ms 295 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
13 288 ms 282 ms 283 ms 132.185.255.148
14 300 ms 302 ms 301 ms bbc-vip112.telhc.bbc.co.uk [212.58.244.67]

Trace complete.
Click to expand...

Afrihost tracert
Tracing route to www.afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 77 ms 82 ms 83 ms 105-236-11-65-esr-lo.mtnbusiness.co.za [105.236.
11.65]
3 107 ms 104 ms 104 ms 41.181.222.42
4 108 ms 108 ms 108 ms ng-mse-1--ng-cr-1-a.za.mtnns.net [196.44.27.68]

5 105 ms 120 ms 136 ms 196.44.31.110
6 106 ms 107 ms 106 ms qux--rb-dca-2.za-b.za.mtnbusiness.net [41.181.16
5.119]
7 102 ms 101 ms 105 ms 196.44.31.97
8 104 ms 105 ms 96 ms ge10-1-9sub0.te3.jnb6.za.mtnbusiness.net [196.31
.220.12]
9 109 ms 107 ms 109 ms tengigabitethernet9-1.gw20.jnb6.za.mtnbusiness.n
et [196.31.220.25]
10 99 ms 100 ms 104 ms tengigabitethernet5-1.hr15.jnb6.za.mtnbusiness.n
et [196.31.63.198]
11 97 ms 108 ms 103 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.
Click to expand...
 
Last edited:
jannier said:
It is back to Orange again.
Click to expand...

Yes, that was our bad. Let me explain, EASSy is back up and fixed, there are still some issues and performance is not 100% as it should be. There is every chance that there could be issues, but we also don't want to say it's fixed when we have even the slightest doubt.

EASSy will also go down completely again sometime next week, for full maintenance and thorough testing so that performance goes back to what it was before the breakage.

So it's just in the interests of being completely transparent :)
 
AfriMan said:
Yes, that was our bad. Let me explain, EASSy is back up and fixed, there are still some issues and performance is not 100% as it should be. There is every chance that there could be issues, but we also don't want to say it's fixed when we have even the slightest doubt.

EASSy will also go down completely again sometime next week, for full maintenance and thorough testing so that performance goes back to what it was before the breakage.

So it's just in the interests of being completely transparent :)
Click to expand...

Thanks for the FYI.
 
Afrihost is almost dead for me atm. As with the last time my connection bombed, there's a 200ms increase in latency between two Cape Town MTN hops.
 
Im really starting to question afrihosts ability to influence Telkom on their managed lines, ive had issues since I transferred my line to afrihost and it seems as quick as afrihost can raise a fault on the line the quicker Telkom cancel the fault without doing anything.

It seems to me that afrihost don’t have a service level agreement in place with Telkom and telkom just walk all over them.

I never had any issues with my line until afrihost took over management of it and they seem powerless to do anything about it. Seems Telkom are giving them the finger on the lines they manage….
 
Slartibartfast said:
Im really starting to question afrihosts ability to influence Telkom on their managed lines, ive had issues since I transferred my line to afrihost and it seems as quick as afrihost can raise a fault on the line the quicker Telkom cancel the fault without doing anything.

It seems to me that afrihost don’t have a service level agreement in place with Telkom and telkom just walk all over them.

I never had any issues with my line until afrihost took over management of it and they seem powerless to do anything about it. Seems Telkom are giving them the finger on the lines they manage….
Click to expand...

Yeah, I think there is a lack of communication between Telkom and Afrihost. When I had my ADSL Line installed(activated), the line was already on, so I phoned Afrihost to check the status of my line, which was pending. The guy told me it's not activated yet. I then asked him, if they have followed up with Telkom, and he said yes they did.

From there I told him, that he is being untruthful, because my Line has been on and working for about 2 days....So he fixed the status on their side
 
Bar_Rat said:
Seems like my internet is still terrible.



Afrihost Support say its my line but Telkom say my line is fine.
Click to expand...

Telkom Support don't know squat. :p

When my Internet was almost dead, they also told me that nothing was wrong on the line, but I insisted that they recreate my DSL port - and voila. Just call them up again and ask for a port reset. I'm not saying that this will definitely work, but it's worth a shot.
 
Last edited:
SirSlothXCI said:
Telkom Support don't know squat. :p

When my Internet was almost dead, they also told me that nothing was wrong on the line, but I insisted that they recreate my DSL port - and voila. Just call them up again and ask for a port reset. I'm not saying that this will definitely work, but it's worth a shot.
Click to expand...

They reset the port when I asked them to and still the same as it was before.
 
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