Those results look pretty much perfect. Are you seeing the poor performance now?
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Afrihost Uncapped DSL Feedback
- Thread starter AfriFella
- Start date
Those results look pretty much perfect. Are you seeing the poor performance now?
CTBP
Executive Member
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No problems at the moment, it happens at random times, could be the middle of the day or the middle of the night.
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Please let me know if it happens again and we'll run some realtime troubleshooting.
Thanks, support team logged a fault with Telkom. The issue has been ongoing a few weeks, and I have seen guys replacing cables last week. They must have stuffed something up.YouTube performance should be normal, and should not be affected regardless as an unshaped service.
Can you please post a traceroute so we can take a look?
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HP_Exarkun
Well-Known Member
And tonight Astraweb running less than 1KB/s on Business uncapped. Seriously????
HP_Exarkun
Well-Known Member
So far Astraweb run permanently slow 24/7 Afrihost's own usenet server got a bit of a boost tonight.
So any help on this?
HP_Exarkun
Well-Known Member
So testing on MWEB and usenet works 100%. Still not working properly on Afrihost
And the response from Afrihost support, Contact Telkom to recreate the port. LOL
And the response from Afrihost support, Contact Telkom to recreate the port. LOL
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Could you perhaps send me some settings and test results that I could pass onto our Network Team? Feel free to PM me this info.
Icemanbrfc
Honorary Master
Sup Fella how are you? how is the home uncapped in terms of Streaming?
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You shouldn't have any trouble whatsoever.
Please keep in mind that there is a throttling policy attached to Home Uncapped, so once you reach your threshold, you might see some streaming issues. My advice is to estimate monthly usage and compare it to Home Uncapped thresholds. You'll often find that it would be more economical to go Capped instead.
Icemanbrfc
Honorary Master
You shouldn't have any trouble whatsoever.
yeh i know, was just wondering. Im busy cutting down on spend on internet, but also have a household of 4 people who mainly stream. So financial times are tough at the moment, so just looking at various options. Might downgrade from a 20mbps line to something smaller, but then worried with 4 people streaming, how bad it will get. So decisions decisions
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Perhaps have a look at a 10Mbps Shaped Capped Bundle? If you actively manage users on your home network, you might not have any huge problems.
8 days ago you pmailed me regarding my billing problem and stated "With that being said, I'm sure we'll be work out some kind of retrospective credit for you as a courtesy. I'll investigate this with our Accounts Team."
Since then I have heard nothing . . . . . . again. That takes this public waste of effort to 28 days with nothing from Afrihost except denying any responsibility and a failure to do anything that they commit to. That after I had the same commitment made by people in the accounts department more than 6 weeks ago.
I don't believe that Afrihost will take responsibility for the inconsistencies that the billing system throws up or that they will do what they commit to.
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Hi snavem, your issue is still under review.
As we discussed over PM, the bundling of your account is something that you have to manage in ClientZone. Seeing as you have been un-bundled for so long, I can understand why it is taking a while to work on a solution here. I'll follow up with our Accounts Team.Hi snavem, your issue is still under review.
As I have mentioned before, I don't believe I unbundled. As far as I can tell unbundling and moving speed are two distinct user actions on the site. In addition, the bills you sent me clearly showed a bundle as a line item so you provided me with written confirmation of the existence of a bundle. You are entirely responsible for the bills you send.
I raised this more than 6 weeks ago and have only ever had replies when I follow up more or less weekly. Do you care to provide me with a date by which you will revert, without me needing to followup with a final answer?
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You have to un-bundle in order to edit your package.
I'm sorry that your un-bundle package remained unnoticed by you for so long. Our terms do state that you are responsible for the way you manage your packages in ClientZone, but as mentioned over PM, I can try arrange a credit as a courtesy. I can't, however, commit to any ETA as this has to be investigated. I'll send you a PM as soon as I have a final answer for you.Once again i get the Afrihost slither. You guys are always at pains to let me know how pure internet joy is all on me.
I had to downgrade my package because Afrihost sold me a line speed more than 200% above what they could deliver. Interestingly it didn't 'unbundle' when I upgraded from 4mbps to 10 only when I downgraded back to 4. You'll see that if you ever look at my billing.
Do you think that the fact that your invoices had a line item reflecting a bundle may have helped in the unbundling remaining unnoticed for so long?
With 6 weeks of 'investigation' under the belt already I'm not holding my breath. As a 'courtesy' I'll check back in 14 days and report on my 'findings'.
I had to downgrade my package because Afrihost sold me a line speed more than 200% above what they could deliver. Interestingly it didn't 'unbundle' when I upgraded from 4mbps to 10 only when I downgraded back to 4. You'll see that if you ever look at my billing.
Do you think that the fact that your invoices had a line item reflecting a bundle may have helped in the unbundling remaining unnoticed for so long?
With 6 weeks of 'investigation' under the belt already I'm not holding my breath. As a 'courtesy' I'll check back in 14 days and report on my 'findings'.
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It sounds like your existing line infrastructure can't support higher profiles, even if higher profiles are available in your area. This is usually caused by poor copper conditions or distance from your exchange. Unfortunately this isn't something that our system can predict, and we have to allow people to sign up for line speed profiles that are available in their area. I'm sorry that yours didn't work out.
Of course its not your your responsibility to sell stuff you can actually deliver. I could select and pay for a 40mbps line in the client zone while my line was synched at 2.5. My line is now apparently synched at 4mbps and I can still select and pay for 40.