Ockie
Resident Lead Bender
That in itself is a mystery :/
In fairness though, I've had an issue with their data/BB side more than voice.
Apart from data performance, their pricing has been terrible in comparision and yet people flock to sign up with them. I'm not sure if they're ignorant as to what's out there or what. I'm lucky because I 'know' Vodacom folk on the forum that can assist with my queries and problems ... but without you guys to help, ther customer service isn't great either.
I mean 2GB at R349.00 (exclcuding these one off promotions) or 10GB at R199.00 (8ta) - and you still find people taking the former. In the last 6 months I've used 60GB and paid R1,194.00 for the pleasure. That same 60GB on Vodacom would be over R10,000.00
In a nutshel ... performance below par, costly and no real customer service - yet they thrive.
Having used both Voda and Cell C I can tell you from my side that Cell C performance and coverage is not that great either. Moved to Cell C because they had great signal at my house. Signal has gone to the crapper in two locations I had good coverage when I signed the contract. Eastgate Mall is a massive black hole for them too. Data on my 3G modem (2Gig deal) was a nightmare to use.
I am just glad I have not had billing queries. *knocks on wood*