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He is an excellent CEO and has built a great team around him. I often deal with Vodacom and I think the success of the company is firmly rooted in its excellent top level management. Unbeknownst to many people the company is mainly run by techies – no surprise that they could not wait to roll out HSDPA 3.6/7.2 and HSUPAAnd from what I have heard Knott-Craig was the one who simply said ‘swap all old 3G cards for new HSDPA ones free of charge’ when he heard of some customer dissatisfaction….
Although Knott-Craig, Uys and others have provided Vodacom’s shareholders with excellent returns, I think the fact that they are engineers rather than CAs played a role.Despite the backhaul capacity issues, IMO it was an excellent decision which put HSDPA on the broadband map in SA. AFAIK MTN has never done anything similar, which is rather strange.
But the big cost was then to much more quickly upgrade the back-haul. We anticipated that subscribers would slowly take up HSDPA and the current 3G users would mostly stay on 3G till due for an upgrade. So overnight we had tens of thousands of subs on 1.8Mb/s rather than 384Kb/s.
In hindsight, I think it was one of those defining moments and helped to ensure the very high adoption rate of HSDPA to the point that SA must be the only country in the world where HSDPA directly rivals DSL in installed base.
Although Knott-Craig, Uys and others have provided Vodacom’s shareholders with excellent returns, I think the fact that they are engineers rather than CAs played a role.
For an accountant such a move will just not make any sense – R 100 Million and with no immediate return on investment...no way a CA will see the value in thatLets remember that Sizwe Nxasana – Telkom’s ex-CEO firing staff and rather passing Billions in dividends to shareholders than invest it back into its network – is a CA
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This might not have been the case if Telkom was not such a pain to deal with regarding their ADSL service (or any other service that they offer!)![]()
In other words, lack of alternatives.