Aramex global shopper

I had some books I ordered from a shop in Germany sent with AGS and they overcharged me for duties. I queried it and they responded by sending a PDF invoice with the updated amount and asked me to pay by EFT, however they didn't include bank details. I replied asking for them, to no response. This morning I got a new email (not a reply) from the same person requesting that I pay (final warning). Does anyone have their EFT details? The person I'm dealing with is not communicating properly. The amount in the app has also not changed.

Thanks in advance
 
humbledryer said:
I had some books I ordered from a shop in Germany sent with AGS and they overcharged me for duties. I queried it and they responded by sending a PDF invoice with the updated amount and asked me to pay by EFT, however they didn't include bank details. I replied asking for them, to no response. This morning I got a new email (not a reply) from the same person requesting that I pay (final warning). Does anyone have their EFT details? The person I'm dealing with is not communicating properly. The amount in the app has also not changed.

Thanks in advance
Click to expand...
Use your account number as a reference. I would also email the guy with your account number, shipment number and proof of payment.
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Aramex has lost 3 of my Amazon packages now. In less than 3 months. I'm using DHL exclusively now, can't deal with how unreliable these guys are. It's like R100 extra for DHL but the difference is night and day
 
Gnome said:
Aramex has lost 3 of my Amazon packages now. In less than 3 months. I'm using DHL exclusively now, can't deal with how unreliable these guys are. It's like R100 extra for DHL but the difference is night and day
Click to expand...
At what stage are your packages normally lost and how many packages did you have sent within that 3 months?
And also, which Amazon site are you buying from?
 
Gnome said:
Aramex has lost 3 of my Amazon packages now. In less than 3 months. I'm using DHL exclusively now, can't deal with how unreliable these guys are. It's like R100 extra for DHL but the difference is night and day
Click to expand...

How do you use DHL?
Does DHL have a receiving office in the US, and then forward to you in SA?
 
I only just found this thread now. I have a package with AGS that has been 'held at customs' since 8/12/2020. Every call I make either doesnt get answered or the person that does answer can't give me a status update or reason for the hold. If I knew the service was this terrible I would have rather used SAPO! Anybody have any advice? Please dont say chat or email, that has no joy either.
 
humbledryer said:
At what stage are your packages normally lost and how many packages did you have sent within that 3 months?
And also, which Amazon site are you buying from?
Click to expand...
Amazon.com

I buy roughly every week from Amazon. Not sure if that answers your question?
 
Leisure Larry said:
How do you use DHL?
Does DHL have a receiving office in the US, and then forward to you in SA?
Click to expand...
I just choose the faster delivery option on Amazon.com during checkout. The price difference is pretty small. I don't use forwarding service anymore. Don't really need it.
 
byronsn said:
I only just found this thread now. I have a package with AGS that has been 'held at customs' since 8/12/2020. Every call I make either doesnt get answered or the person that does answer can't give me a status update or reason for the hold. If I knew the service was this terrible I would have rather used SAPO! Anybody have any advice? Please dont say chat or email, that has no joy either.
Click to expand...

If possible. Drive there
 
byronsn said:
I only just found this thread now. I have a package with AGS that has been 'held at customs' since 8/12/2020. Every call I make either doesnt get answered or the person that does answer can't give me a status update or reason for the hold. If I knew the service was this terrible I would have rather used SAPO! Anybody have any advice? Please dont say chat or email, that has no joy either.
Click to expand...

If possible. Drive there
 
Gnome said:
Amazon.com

I buy roughly every week from Amazon. Not sure if that answers your question?
Click to expand...
I was wondering maybe you were buying from .co.uk or somewhere other and the US site.
Gnome said:
I just choose the faster delivery option on Amazon.com during checkout. The price difference is pretty small. I don't use forwarding service anymore. Don't really need it.
Click to expand...
I've always had it sent directly from amazon. The last thing I ordered was an electric shaver and I swear it arrived in 2 days and I didn't choose faster shipping. My sister ordered a Point of sale iPad stand the same week and had the same super fast shipping.

The thing I really like is not having delays at customs and having duties paid upfront.
 
Pho3nix said:
If possible. Drive there
Click to expand...
Im in Durban, and I'm sure the customs office in question is JHB. Driving there is not an option at the moment. I see other members have much better service shipping direct from amazon, which I will definitely use going forward. What other options do we have when shipping from any other retailer?
 
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