Aramex global shopper

Does anyone have a number of someone I can speak to in SA to fix this mess?

This number doesn't even ring when I call it:

Phone (Customer Service)*: + 27 (11) 457 3000
 
I have been emailing this Bulelwa Kali person today, and I can honestly say this person has an IQ that is too low to do her work properly.

I pray that none of you ever have to deal with this person.
 

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Your package weighing 0.65 kg under the Airway Bill Nis already in your Hong Kong Aramex Global Shopper account. However, it's on hold for 21 days because it contains an item we cannot ship to your country. You may choose to return it to the retailer, ship it to another local address or ask us to

All of sudden they can't send me cpu, was fine last 5 times lol
 
Gtx Gaming said:
Your package weighing 0.65 kg under the Airway Bill Nis already in your Hong Kong Aramex Global Shopper account. However, it's on hold for 21 days because it contains an item we cannot ship to your country. You may choose to return it to the retailer, ship it to another local address or ask us to

All of sudden they can't send me cpu, was fine last 5 times lol
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9800X3D? :cool:
 
MegaTesla said:
The people working at Aramex in SA is so incompetent, but hey, this is Africa.

Bulelwa Kali contacted me saying I have a STB account number (Stellenbosch) but my delivery address is in Cape Town, so I need a CPT account number. I replied that I can keep the STB number and they can deliver at my house in Stellenboch. They asked and I gave them the Stellenbosch address.

Then they came back and said the same stuff, and I replied with the same information.

Today I get an email saying my STB account with all my history (and Flex) has been deleted and they created a new CPT account for me with delivery address in Cape Town.

WTF? Can these people not understand English?
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You can also pick up from their depot.
 
Mirai said:
You can also pick up from their depot.
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Has this changed? About 3 years ago I had a package arrive from the UK, using AGS. It was at their JHB depot in Linbro Park, I lived about 2km away, and when I called to ask if I can collect (no customs payable, just waiting for final delivery), they said it's not allowed.
 
Mr G said:
Has this changed? About 3 years ago I had a package arrive from the UK, using AGS. It was at their JHB depot in Linbro Park, I lived about 2km away, and when I called to ask if I can collect (no customs payable, just waiting for final delivery), they said it's not allowed.
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Yes you can depends on the depot, there 2 in jhb, one where it clears customs can't collect there and then from that it transfered to another jhb DC, the one where general packages goes to after clearance you can collect from. Never collected there but in cape town you can collect if you arrange it
 
Gtx Gaming said:
Yes you can depends on the depot, there 2 in jhb, one where it clears customs can't collect there and then from that it transfered to another jhb DC, the one where general packages goes to after clearance you can collect from. Never collected there but in cape town you can collect if you arrange it
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Good to know. Think I'll try that with my next package.
 
Any forwarding servicve from hong kong I should try?

Looking to bypass having to go JHB each time, and have parcels come directly to cpt and clear customs in cpt also. JHB just add delays for me, as aramex can't ovenright from jhb to cpt.
 
Any tips on how to get a PDF invoice from AliExpress? Seems like Aramex doesn't accept screenshots of the order detail page.
 
Hi,

So an update with regards to an item in my package being stolen. After a whole list of emails posts on X. They refunded the cost of my phone Vat excluded, i kicked and screamed about the vat but was just happy to get something back because @Gtx Gaming said he still hasn't received anything months later. So then i tried to get my customs charges as well they were giving me the run around with this aswell saying they will divide the charges according to the number of items which is BS. After more back and forth last week I told them i will lodge a complaint to CSGO ICASA or whoever and nothing changed, so yesterday morning i sent a email to the customer support aramex account, twitter and lodged a complaint to ICASA which was then sent to Aramex. 1 Hour later I got a call later from Aramex asking my shipment information and they will sort it out before COB. Get a reply from my mail I sent earlier as well they have escalated and will refund everything.

Woke up this morning to see my refund was processed, they refunded the customs charges and the shipping, so I am only lost with VAT but I am happy!

TLDR, Bought phone from UK used Aramex (was part of promo so got a charging doc and tablet as a gift), phone in package was stolen while in Aramex possession, complained for a while and eventually got all my money back (phone value excl. the VAT, delivery charges and customs charges).
 
Chilo_92 said:
Hi,

So an update with regards to an item in my package being stolen. After a whole list of emails posts on X. They refunded the cost of my phone Vat excluded, i kicked and screamed about the vat but was just happy to get something back because @Gtx Gaming said he still hasn't received anything months later. So then i tried to get my customs charges as well they were giving me the run around with this aswell saying they will divide the charges according to the number of items which is BS. After more back and forth last week I told them i will lodge a complaint to CSGO ICASA or whoever and nothing changed, so yesterday morning i sent a email to the customer support aramex account, twitter and lodged a complaint to ICASA which was then sent to Aramex. 1 Hour later I got a call later from Aramex asking my shipment information and they will sort it out before COB. Get a reply from my mail I sent earlier as well they have escalated and will refund everything.

Woke up this morning to see my refund was processed, they refunded the customs charges and the shipping, so I am only lost with VAT but I am happy!

TLDR, Bought phone from UK used Aramex (was part of promo so got a charging doc and tablet as a gift), phone in package was stolen while in Aramex possession, complained for a while and eventually got all my money back (phone value excl. the VAT, delivery charges and customs charges).
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Sounds eerily similar to my issue. Also had mine stolen in transit, bought used from ebay US, box arrived with only a charging brick and cable. Still waiting for my payment, but they confirmed via email that they will refund me the full price of the phone (had to send my bank statement), plus all shipping and customs charges. Sent it all through last week, still nothing in my account. Will give them until end of this week before I escalate.

Also, I never had AGS protect ticked for shipping from the US, so I should technically only be covered up to $100 max, but they seem to be ok to refund my full $150 cost of the phone.
 
Was looking for a full shipment history on this thread for the AGS US Address and couldn't find a full one. So here is the one from my package I recently got. Package was delivered by USPS at 5:08pm to the AGS US address on the 19th of November. I had to submit a claim on the morning of the 21st of November, only after this did it appear.

LocationDateActivity
Durban North, South Africa12/03/2024 15:01Customer ID received
Durban, South Africa12/03/2024 15:00Delivered
Durban, South Africa12/03/2024 08:58Shipment Forwarded to Beyond/Remote Area Sorting Location
Durban, South Africa12/02/2024 19:43On Hold - Delivery Scheduled for Next Business Day
Durban North, South Africa12/02/2024 08:59SMS Sent to Consignee
Durban, South Africa12/02/2024 08:37Out for Delivery
Durban, South Africa12/01/2024 16:45Under processing at operations facility
Johannesburg, South Africa11/29/2024 22:33Departed Operations facility – In Transit
O.R Tambo International Airport, South Africa11/29/2024 12:19Departed Operations facility – In Transit
Sandton, South Africa11/29/2024 08:19Cleared from Customs
Sandton, South Africa11/29/2024 08:19Shipment Update - Code 1 | MRN: JSA2024112900000
O.R Tambo International Airport, South Africa11/29/2024 07:44Shipment Held for Customs Clearance - Pending Customs Release
O.R Tambo International Airport, South Africa11/28/2024 14:56Shipment Held for Customs Clearance - Pending Customs Release
O.R Tambo International Airport, South Africa11/28/2024 08:09Shipment Held for Customs Clearance - Pending Customs Release
O.R Tambo International Airport, South Africa11/27/2024 15:11Shipment Held for Customs Clearance - Pending Customs Release
O.R Tambo International Airport, South Africa11/27/2024 07:41Shipment Held for Customs Clearance - Pending Customs Release
Durban North, South Africa11/26/2024 16:34Shipment charges paid
O.R Tambo International Airport, South Africa11/26/2024 14:47Shipment Held for Customs Clearance - Pending Customs Release
O.R Tambo International Airport, South Africa11/26/2024 11:52Shipment Held for Customs Clearance - Pending Customs Release
O.R Tambo International Airport, South Africa11/26/2024 10:56Shipment Held for Customs Clearance - Pending Customs Release
O.R Tambo International Airport, South Africa11/26/2024 10:52Under processing at operations facility
Durban North, South Africa11/23/2024 22:49Shipment charges paid
Access USA Shipping, LLC, United States11/23/2024 11:00Departed Operations facility – In Transit
Access USA Shipping, LLC, United States11/23/2024 10:53Departed Operations facility – In Transit
FLORIDA, United States11/21/2024 12:05Received at Origin Facility
FLORIDA, United States11/21/2024 12:05Record created.
 
A hobby shop in Hong-Kong wanted 288 EUR to ship two radio controlled airplane kits. I opted for Aramex (R1600), but now I got a message saying my shipment is held as it contains unacceptable materials. It definitely doesn't have batteries, so now I'm wondering if the electric motors are an issue. Customer support says they will try to find out what is going on. This sucks so much....
 
MegaTesla said:
A hobby shop in Hong-Kong wanted 288 EUR to ship two radio controlled airplane kits. I opted for Aramex (R1600), but now I got a message saying my shipment is held as it contains unacceptable materials. It definitely doesn't have batteries, so now I'm wondering if the electric motors are an issue. Customer support says they will try to find out what is going on. This sucks so much....
Click to expand...

2nd item maybe?
 
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