Aramex global shopper

DeeinSouthAfrica said:
First of all, don't panic. If you see a tracking number it means your parcel is somewhere.
People are working from home. Not everything is as super-efficient as usual. To make things worse, warehouses are closed for deep cleaning, probably weekly.
NY shipments are going via Dubai as there are no direct SAA flights.
Right now, customs Johannesburg is closed, so even of you did miraculously receive your shipment today, it would sit.
Bottom line, and this is addressed to everyone, is to hang in there.
Where possible use an under-used origin address. Australia is fast, so have a look at ebay Australia.
Or use Singapore or Hong Kong for Aliexpress.
Ebay UK, and Amazon UK is great as Slough is working fine.
Try not to use New York or Shanghai.
New York is backed up. Shanghai is expensive, and PPE flights take priority.
Click to expand...

Also, it might be down to the browser you use. Sometimes my parcels show as not in account on Chrome, then when I log in via Edge or the Android app everything is there and in order. Check on a different browser before you start to panic.
 
DeeinSouthAfrica said:
In China they use Taobao, which is also owned by Alibaba group. Its much cheaper than Aliexpress or T-Mall. Merchants on Taobao will happily send to Shanghai. Hong Kong is more of a problem. I have a parcel stuck somewhere in HK I think I have lost as they want me to fetch it from a shop somewhere and pay duty.
I did explain in this thread how to add the Shanghai address to Taobao, but I don't think recently anyone successfully added the phone number.
Click to expand...

You cant add the phone number. I think you need a Chinese phone number. I also got stuck when they requested a Chinese bank account so RIP. You need to use a middle man, like https://www.yoybuy.com/en/ . I don't recommend this one but its just an example. You paste the taobao link and order the item through them. When they receive it you can specify where they must ship it. Then you can do it to aramex in china or just use a courier to here. They charged like 5$ or something for my package. They also give a 10$ voucher for your first order and it worked. The costs were average. They have negative reviews but my package arrived. They were nothing special but it worked.
 
Update from my side just got email to pay customs not low value item. Arrived JHB 03/07 so exactly 1 week to today. Not bad I suppose given the situation. Now to wait to get to CPT.

I don't think I was ever so excited to get an email to actually pay duties though :)
Also its just says customs vat so I take it the item was duty free.
 
phoenix99 said:
Also, it might be down to the browser you use. Sometimes my parcels show as not in account on Chrome, then when I log in via Edge or the Android app everything is there and in order. Check on a different browser before you start to panic.
Click to expand...
Geez good thing I saw this message, I've just used firefox instead of chrome and now I can see all the data
 
AGS Tracking just popped up with another of my parcels delivered to US NY facility on 26 June by USPS, so approx. 2 weeks backlog it seems ;)
 
Low value package arrived in JHB on 7 July submitted for customs on 10 July.

Screenshot_20200711-070649_Aramex Global Shopper.jpg
 
Still sitting with two items that haven't moved one low value other above R2000. Mix between Amazon UK and USA.

26e48116530dbde21d3be571e5a4be31.jpg
 
I have a question regarding the combination of items - I ordered two items from Amazon, same shipment (one Amazon order). Delivered together at Aramex NY.
Will they be treated individually or seperately regarding the weight?
 
extrusion said:
I have a question regarding the combination of items - I ordered two items from Amazon, same shipment (one Amazon order). Delivered together at Aramex NY.
Will they be treated individually or seperately regarding the weight?
Click to expand...
Separately. Aramex do not collate shipments.
They used to for Flex customers, but this stopped in February this year. Another shitty thing in 2020.

Edit. If you have 2 orders in one box they weigh the box and treat as one shipment.
If there are two orders delivered same day in two boxes then it is two shipments.
 
Mawirepower said:
Package cleared from customs today whilst my other low value packages have no movement at all! :unsure::unsure::unsure:
Click to expand...
Last update on my low value was 26 June. Aramex asked if I want to submit to customs formally. Considering it if this continues
 
Anben G said:
Last update on my low value was 26 June. Aramex asked if I want to submit to customs formally. Considering it if this continues
Click to expand...
Please do it for the team :cool: and let us know how the costs are!

Edit: All my low value items have been cleared from customs and payments for all my high value items has been requested today. I guess things are starting to move now.
 
Last edited:
I dont know what is happening. I had 4 packages in customs all high value. 2 cleared on the 9th and nothing from the rest. They all arrived at 30th.
 
Im trying out the JHB address to get something delivered to me in Botswana..Lets see how this goes....
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X