Aramex global shopper

Tinuva said:
Search the original tracking code on the AGS website. See if that picks up. Might be they received but not assigned to your account for whatever reason. They always blame me for not adding my personal code in the address but sometimes they just dont read.
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Thanks re the first thing I did. It doesn’t.

What does happen if you have a look is that they append a prefix onto the shipping codes, I’ve seen it with items from Paris and the US too. The latter they append the zip code to the original supplier tracking number and I’ve tried everything to see if it’s there.

I’ve lodged another call for a claim shipment with the POD, holding thumbs it appears today or tomorrow because they don’t realise that Tokyo is 7 hours ahead of us.
 
johnjm said:
Sorry to bring this back - but ive used the Japan address for the first time and its been three days without being scanned into my account.

How long did your last one take? Two weeks?
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OK I was confused. But it was 5 days at least that it took before it reflected on their system. I contacted them 24h hours after I received POD from Sagawa Express but they had not received it by then. It took them 3 weeks to ship it out of Japan.

johnjm said:
My challenge is that its a small but very high value item. Ive got the POD that shows everything correct and the persons name who signed for it at the location.

Aramex is telling me that it can be now up to 96 hours (3 to 4 working days) for it show. Nerve-wracking to say the least.
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It's probably all right. Japan is a low crime area so I think you'll be fine.
 
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Tried searching, but didn't come up with any relevant results.

Does anyone here know of any good AGS alternatives for cases where a seller (ebay) requires a non PO Box address?
 
Mirai said:
OK I was confused. But it was 5 days at least that it took before it reflected on their system. I contacted them 24h hours after I received POD from Sagawa Express but they had not received it by then. It took them 3 weeks to ship it out of Japan.



It's probably all right. Japan is a low crime area so I think you'll be fine.
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Thanks. It’s now been over a week and they still have reflected it, after a floor search was requested on Monday already.

They now tell me I need to wait 10 working days and lodge another claim package.

When I asked for the claim form to prepare in the meantime, I was told that first they need to admit to it being lost, and her supervisor needs to approve.

I can see it becoming a mess and would be the first time in 6 years that something was actually lost for me.

Irony is the first time I’ve used Japan and it’s a R40k item. Thank goodness I always have AGS protect activated and I’ve got the POD.

First prize is that they find the damn thing.
 
very frustrating service if you require support.
In February i was quoted an amount for customs, i noticed what i think is a mistake (they calculated based on an amount before a coupon applied).

I sent a few emails but basically no response at all from them.
not sure what to do.
 
bar1 said:
very frustrating service if you require support.
In February i was quoted an amount for customs, i noticed what i think is a mistake (they calculated based on an amount before a coupon applied).

I sent a few emails but basically no response at all from them.
not sure what to do.
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Just pay it. I don’t argue with them on the customs side usually unless it’s way off.

They once mistook Indian rupees for dollars on and order and tried to charge me R25000 for a R1000 item lol.

PS my package has been found in Tokyo, and literally a few hours after I ordered another similar item. Trying to see if I can cancel the deal now lol. Murphy’s law
 
johnjm said:
Just pay it. I don’t argue with them on the customs side usually unless it’s way off.

They once mistook Indian rupees for dollars on and order and tried to charge me R25000 for a R1000 item lol.

PS my package has been found in Tokyo, and literally a few hours after I ordered another similar item. Trying to see if I can cancel the deal now lol. Murphy’s law
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the facebook support said they will assist me , lets see.....
 
johnjm said:
Thanks. It’s now been over a week and they still have reflected it, after a floor search was requested on Monday already.

They now tell me I need to wait 10 working days and lodge another claim package.

When I asked for the claim form to prepare in the meantime, I was told that first they need to admit to it being lost, and her supervisor needs to approve.

I can see it becoming a mess and would be the first time in 6 years that something was actually lost for me.

Irony is the first time I’ve used Japan and it’s a R40k item. Thank goodness I always have AGS protect activated and I’ve got the POD.

First prize is that they find the damn thing.
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Hope you get it. The Aramex Japan thing seems to be pretty disorganised.

The photo they took of my item last year was also blurry as heck so it may be they're understaffed or the company which does this for them is understaffed.

If you're shipping stuff I always had a good experience with Noppin and Buyee.
 
johnjm said:
PS my package has been found in Tokyo, and literally a few hours after I ordered another similar item. Trying to see if I can cancel the deal now lol. Murphy’s law
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Good news. :)

I've used Nopping and Buyee. Buyee keeps your stuff for up to 30 days for free. I think Noppin also considates and has been around for > 10 years.
 
Mirai said:
Good news. :)

I've used Nopping and Buyee. Buyee keeps your stuff for up to 30 days for free. I think Noppin also considates and has been around for > 10 years.
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Yeah good news, still hasn’t moved so I hope they just haven’t left it now after being scanned lol.

And am getting a refund on the replacement I was ordering.

Hell, I hope I receive it in one piece
 
Can’t you purchase something used off eBay and send it to the AGS address.

How does customs work without a commercial invoice ?
 
Is Aramex GS usa branch where they receive parcels regarded as a P.O box?
 
shesoyam said:
With MyUs.com I'm being charged with $141.06 on top of $80.99....**** that's too much money. direct shipping would have been way cheaper. I'm sure... I'll tick off the 141 tax and see what happens in SA.
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141 tax what value is item?
 
shesoyam said:
MyUs values them at (75 + 50 + 120 + 85) $330 for 4 packages.. no where near what I paid for them on eBay... paid R500 for the $120 item. I think I might ship with MyUS to my Aramex address US and let AGS handle it from there.. estimate would be just over R2000 but that beats the ~R4000 MyUS charging... definitely will never use them again. Do I need to pay the shipping duties on MyUS?
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Yeah just nybox, you can set value for items. Through nybox receiving for usps parcels are pretty slow
 
shesoyam said:
MyUs values them at (75 + 50 + 120 + 85) $330 for 4 packages.. no where near what I paid for them on eBay... paid R500 for the $120 item. I think I might ship with MyUS to my Aramex address US and let AGS handle it from there.. estimate would be just over R2000 but that beats the ~R4000 MyUS charging... definitely will never use them again. Do I need to pay the shipping duties on MyUS?
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So just provide MyUS with the invoice from eBay and let them update it?

But what does the value matter anyway if you are turning the customs option off?
 
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