Aramex global shopper

Can I import food (chocolate/cookies)with Aramex global shopper?
 
Well, i tried reading the thread to see if there was a horror story and I saw nothing. Let me change that.

I ordered a phone from the UK because xiaomi had a early bird sale where if you bought the phone you will get a tablet and charger stand included at no cost.
So I ordered the item used AGS London, did all the stuff and the package was delivered to the UK depot the following day. Fast forward paid customs and everything received my item this week proceed to unbox and no phone just the tablet and charger stand.. Invoice is inside and it states the phone was supposed to be in there aswell.
Phone aramex they say I should log a request on the portal and provide images showing the package inside and out along with items.
So now they are investigating and I'm waiting to hear from them, How do I know the item was stolen.. The weight of the package does not match the weight recorded when they received it at the UK depot

Post queries to the aramexglobalshopper twitter account if you want a quick response whoever is running the account is on the ball there.

So yes your friendly reminder that not all is butterflies and rainbows
 
Oh and question regarding the customs I paid should they reimburse me for it since I paid customs for nothing or is that a long shot?
 
Gtx Gaming said:
No you won't refunded for that, customs gets paid to SARS.
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He should get refunded for that by Aramex who should eat the loss or take it up with SARS. And overseas in Europe the tax man would have refunded him. In SA we're verkramp so our gov doesn't do refunds.

It is a long shot though. He could contact the SARS hotline stating that his duty was calculated incorrectly based on an over-declaration.
 
bar1 said:
So if i understand correctly, it should be ok...if I use an address in Japan or something....did anyone try it before?
Click to expand...
I think the best thing you can do is just use the Aramex chat facility and ask
 
Chilo_92 said:
Well, i tried reading the thread to see if there was a horror story and I saw nothing. Let me change that.

I ordered a phone from the UK because xiaomi had a early bird sale where if you bought the phone you will get a tablet and charger stand included at no cost.
So I ordered the item used AGS London, did all the stuff and the package was delivered to the UK depot the following day. Fast forward paid customs and everything received my item this week proceed to unbox and no phone just the tablet and charger stand.. Invoice is inside and it states the phone was supposed to be in there aswell.
Phone aramex they say I should log a request on the portal and provide images showing the package inside and out along with items.
So now they are investigating and I'm waiting to hear from them, How do I know the item was stolen.. The weight of the package does not match the weight recorded when they received it at the UK depot

Post queries to the aramexglobalshopper twitter account if you want a quick response whoever is running the account is on the ball there.

So yes your friendly reminder that not all is butterflies and rainbows
Click to expand...
Same thing happened to me. Ordered a Pixel 6a from USA, paid customs this side, and got a box with only a charging cable and brick, could clearly see the empty box inside which housed the phone was cut open. Logged it with AGS almost 2 months ago and no response yet. They initially said it would take about 2-3 weeks to resolve, they need to check xray scans at airports, videos at the AGS hubs, etc.
Oh and I never had AGS protect ticked for USA, so they can only reimburse up to $100 if the investigation is done, and my total cost was about R3k spent including delivery and customs.
 
Mr G said:
Same thing happened to me. Ordered a Pixel 6a from USA, paid customs this side, and got a box with only a charging cable and brick, could clearly see the empty box inside which housed the phone was cut open. Logged it with AGS almost 2 months ago and no response yet. They initially said it would take about 2-3 weeks to resolve, they need to check xray scans at airports, videos at the AGS hubs, etc.
Oh and I never had AGS protect ticked for USA, so they can only reimburse up to $100 if the investigation is done, and my total cost was about R3k spent including delivery and customs.
Click to expand...
Eina.

I bought my Pixel phone from Amazon.com and used their shipping which came in with Aramex. Not a single issue. Did this 2 times, once for me, once for SO.
 
Tinuva said:
Eina.

I bought my Pixel phone from Amazon.com and used their shipping which came in with Aramex. Not a single issue. Did this 2 times, once for me, once for SO.
Click to expand...
Over the past 3 years I brought in 2 laptops from the US and a very expensive musical instrument from the UK, all individually, and all valued at way more than the phone. Also had no issues with those purchases. At least I can be glad those had no issues, and the cheapest of my purchases was the only one stolen in transit.
I'm hoping AGS is not the issue, that it's maybe a customs official or airport worker or something like that, which means I'll get my $100 refunded. If it is AGS, I'll obviously never use them again.
 
Chilo_92 said:
Well, i tried reading the thread to see if there was a horror story and I saw nothing. Let me change that.

I ordered a phone from the UK because xiaomi had a early bird sale where if you bought the phone you will get a tablet and charger stand included at no cost.
So I ordered the item used AGS London, did all the stuff and the package was delivered to the UK depot the following day. Fast forward paid customs and everything received my item this week proceed to unbox and no phone just the tablet and charger stand.. Invoice is inside and it states the phone was supposed to be in there aswell.
Phone aramex they say I should log a request on the portal and provide images showing the package inside and out along with items.
So now they are investigating and I'm waiting to hear from them, How do I know the item was stolen.. The weight of the package does not match the weight recorded when they received it at the UK depot

Post queries to the aramexglobalshopper twitter account if you want a quick response whoever is running the account is on the ball there.

So yes your friendly reminder that not all is butterflies and rainbows
Click to expand...

Not the exact same experience as you but similar.
I ordered some iPhone covers and tempered glass screen protectors for myself from the US.
Overall the packaging looks and feels very much like a phone's packaging.
The day that I got the SMS for delivery, at about 12pm I get an SMS and an email to say that I signed for my package.
I then immediately called AGS Customer Support and tell them something is wrong here.
In summary the response was "You signed for the shipment, it shows your digital signature attached to your waybill".
I responded with something along the lines of "Okay, I have cameras in front of my house, I will show you the footage for the last 12 hours you can see not a single Aramex van was even in the road".
The call concluded and within 45 minutes the delivery guy came to drop my package and took my signature on his mobile signature thing.
It could've been a mistake.
But how on earth did he have my signature uploaded before I even signed?

Calling their support is also unbelievably frustrating. When I call (even for the first time), they answer, you hear them breathing and then they drop the called. I will call back immediately 4-6 times. Then they will answer me already frustrated while I'm maintaining composure. I've always gone with the thinking, "talk to me how you want, as long as the objective is achieved, I dont really care".
Call Centres with no accountability to QA behave this way.
 
CntrlAltDel said:
Not the exact same experience as you but similar.
I ordered some iPhone covers and tempered glass screen protectors for myself from the US.
Overall the packaging looks and feels very much like a phone's packaging.
The day that I got the SMS for delivery, at about 12pm I get an SMS and an email to say that I signed for my package.
I then immediately called AGS Customer Support and tell them something is wrong here.
In summary the response was "You signed for the shipment, it shows your digital signature attached to your waybill".
I responded with something along the lines of "Okay, I have cameras in front of my house, I will show you the footage for the last 12 hours you can see not a single Aramex van was even in the road".
The call concluded and within 45 minutes the delivery guy came to drop my package and took my signature on his mobile signature thing.
It could've been a mistake.
But how on earth did he have my signature uploaded before I even signed?

Calling their support is also unbelievably frustrating. When I call (even for the first time), they answer, you hear them breathing and then they drop the called. I will call back immediately 4-6 times. Then they will answer me already frustrated while I'm maintaining composure. I've always gone with the thinking, "talk to me how you want, as long as the objective is achieved, I dont really care".
Call Centres with no accountability to QA behave this way.
Click to expand...
This happened to my package as well the portal stated its delivered and I signed for it and then it said afterwards unable to contact customer I called and the lady said its been delivered already so I said to who cause I sure as hell don't have it. Then she contacted the delivery team and they stated they were unable find my address and didn't have my contact number to verify. So I suspect something happened when they were "delivering" my package
 
bar1 said:
So if i understand correctly, it should be ok...if I use an address in Japan or something....did anyone try it before?
Click to expand...

If you want food from Japan I recommend Neokyo, a 6kg FedEx Economy cost me R1376
Buyee will also ship food and snacks, but their DHL is a little more expensive, but I think their fees are a little lower. You can also get discount codes through these services to pay less than advertised value on websites, eg Rakuten or YJ! Shopping. For example Buyee periodically issues 10% off coupons for items purchased say on Rakuten which is basically a directory of independent web stores.

I think these services make most of their money by claiming back Japanese consumption tax from their government. Hence they can sometimes offer 10-15% off for items listed on various online stores. Buyee has a huge directory of various online Japanese stores.

I have not tried shipping food products with AGS. If they say it's forbidden it may be. But I don't think you'll pay less with AGS for a 6kg package, 23x32x46cm.

The nice thing about Neokyo or Buyee is that they will not screw the invoice up for you. Neokyo and Buyee also offer a first time discount code if you look around.


List of stores you can use Buyee for, but they also take custom orders.

 
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I'm trying to ship something through MYUS but they're also hard to deal with. For one they identified one of my orders incorrectly thus incurring incorrect tariff codes (and a high duty) and the other order I edited the price incorrectly and once you edit the price once, you can't edit again.

So now I'm waiting for their trade compliance team to investigate and update. Not a smooth experience at all. Buyee blows these guys out of the water.
 
I have no guess if my parcel was released by customs :P
O.R Tambo International Airport, South Africa11/11/2024 15:23Shipment Held for Customs Clearance - Pending Customs Release
Sandton, South Africa11/11/2024 11:38Cleared from Customs
Sandton, South Africa11/11/2024 11:38Shipment Update - Code 1 | MRN: JSA202411115657970
 
Gtx Gaming said:
I have no guess if my parcel was released by customs
O.R Tambo International Airport, South Africa11/11/2024 15:23Shipment Held for Customs Clearance - Pending Customs Release
Sandton, South Africa11/11/2024 11:38Cleared from Customs
Sandton, South Africa11/11/2024 11:38Shipment Update - Code 1 | MRN: JSA202411115657970
Click to expand...
Google the code. Will take the guesswork out of the equation
 
Tinuva said:
Google the code. Will take the guesswork out of the equation
Click to expand...
Yeah, I luckily know the code, but aramex, like randomly, still say aftwards they are waiting customs. But code does mean it's released. The update is normally a glitch from their side.
 
I have seen it with most couriers. "Cleared customs" before I have even paid anything. Possibly before the plane has even landed.
 
The people working at Aramex in SA is so incompetent, but hey, this is Africa.

Bulelwa Kali contacted me saying I have a STB account number (Stellenbosch) but my delivery address is in Cape Town, so I need a CPT account number. I replied that I can keep the STB number and they can deliver at my house in Stellenboch. They asked and I gave them the Stellenbosch address.

Then they came back and said the same stuff, and I replied with the same information.

Today I get an email saying my STB account with all my history (and Flex) has been deleted and they created a new CPT account for me with delivery address in Cape Town.

WTF? Can these people not understand English?
 
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