Argh!

Yeah. Good for him tho, sometimes they'll give you more stick when you lose your cool. I would've started swearing after the first bs excuse
 
charlie_82 said:
Yeah. Good for him tho, sometimes they'll give you more stick when you lose your cool. I would've started swearing after the first bs excuse
Click to expand...

Yeah, see - it would've probably taken me a while to get agro too. They normally sugar-coat their BS so it doesn't immediately look like BS. But then, when you sit back and think about it, you find yourself confronted with one of those, "Hey... WAIT A SECOND!" moments :) By then you feel a bit too daft to get agro, so you wait for the next chance :)
 
So this is where it stands. I waited and waited...

Eventually I got fed up and told them where to get off. I told them I want the correct notebook or my cash... Now...

They said they couldn't because the M.D. is in Durban. He'd be back tomorrow morning. I said that was unacceptable. They hummed and ha'd... Eventually, 3 hours late for my appointment, I decided it was useless waiting there longer while Hein attempted to lie to axiz to get things to go his way, and Farhaad took lunch while I was waiting, and Amit plain didn't reply to my calls. I told them that things had better get sorted out tomorrow morning. I WILL get the authorities involved (they have booked the notebook in, so now I have paid and have no product. That's theft).

9:30am tomorrow, Amit better be waiting with bells on and either my cash or my notebook.

With regards to losing one's cool. I find it much more intimidating when the person you are trying to brush off doesn't smile, laugh, comment at all. They stare at you with a dead face and at the end, simply proclaim "No".

I was polite, because I want to get things done. Until things get done, I will continue to be fairly polite.

I really hope axiz sees this thread and doesn't take Hein's bull... Right in front of me, he started lying to them saying that I had called axiz before and some unnamed sales consultant had confirmed BrightView. I (quite loudly) said "no, that's a lie!", to which he put his hand up to me and walked out of the room into a restricted area. Talk about bad business practices.

Farhaad couldn't contain his smiling every time I told him that I would not accept no for an answer.

I'm almost at my wits end. If it weren't for the friendly, helpful staff at axiz, today would have completely removed my faith in the industry.
Props to the folks at axiz: Carl in sales, Danny in technical and Thandeka in RMA. You guys helped me an immense amount
 
So the 9:30am deadline came and went. I waited until 9:50am before I lost my cool. I called them and gave them an earful.

The guy told me I was being pushy. Big mistake.

I told him that yes, I am being pushy. But it's because I've handed over a good few thousand rand, and 2 days later I still don't have the product. Cash on delivery is exactly that. And when, pray tell, is delivery supposed to happen?

They claim they're trying to source the notebook with a BrightView screen. I really don't think they're going to have any luck (with their organisational skills).

So once again, I play the "waiting-for-a-phone-call" game. Will keep you updated.
 
Phew... You are one incredibly patient soul, sn3rd. I thought you just wanted your money back and to be done with that place? I say if things don't go according to plan - and fast - that you involve the police. I think that's the only way they'll start seeing that you're serious.

Still holding thumbs here... :/
 
Lycanthrope said:
Phew... You are one incredibly patient soul, sn3rd. I thought you just wanted your money back and to be done with that place? I say if things don't go according to plan - and fast - that you involve the police. I think that's the only way they'll start seeing that you're serious.

Still holding thumbs here... :/
Click to expand...

I absolutely do want it to be over and be done with them!

I thought about it and losing my cool this morning wasn't a good thing.

I have been liasing with Richard from Comstar. He has at least been keeping me informed as to the current situation. According to what he has told me, things are still in the pipeline. But it feels like they're stalling.

Believe me, this won't go on for long.

For anyone that's interested, a bit of research turned up the following:
http://www.kairaglobal.com

Seems like they are the holding company. I'm sure they'd like to hear all about what is going on at their South African HQ :cool:
 
"Pipeline?" Yep - definitely sounds like much stalling to me. What do they have to say/do to take back the notebook - which they already have, from what I've gathered - and return your money to you? It hardly sounds complicated at all.

Worst case scenario they should still be able to return it to the supplier within 14 days as long as it's in a "saleable" condition and even then only if push comes to shove charge a 10% or so off your return for a "handling fee." At least that's how it seems to work with online retailers that operate through their suppliers.

*shrug* It can't help thinking that they screwed up and for some reason don't have the money to give it back to you. Or something like that... But that's pure speculation on my part.
 
Lycanthrope said:
"Pipeline?" Yep - definitely sounds like much stalling to me. What do they have to say/do to take back the notebook - which they already have, from what I've gathered - and return your money to you? It hardly sounds complicated at all.

Worst case scenario they should still be able to return it to the supplier within 14 days as long as it's in a "saleable" condition and even then only if push comes to shove charge a 10% or so off your return for a "handling fee." At least that's how it seems to work with online retailers that operate through their suppliers.

*shrug* It can't help thinking that they screwed up and for some reason don't have the money to give it back to you. Or something like that... But that's pure speculation on my part.
Click to expand...

That's what I was thinking, regarding the handling fee. The notebook is brand new.

They have the notebook right now. It's "booked in".

As I understand, they want axiz to take the blow, because they claim it's axiz's fault. They keep telling me that, but let's be honest, that has nothing to do with me: my deal is between Comstar and I. Comstar may have their own scenario with axiz, but that should be transparent to me.

I've learned a valuable lesson
 
I'm still sorry that you have to go through so much trouble for such a simple procedure :/

Mind if I ask what lesson you've learned? :D
 
I seriously can't believe they are giving you such a hard time over this....I mean really this is ridiculous! What the hell are these idiots trying to prove? Give the man the dam laptop he actually ordered....The End…I would be spitting bullets by now.
 
Well, I've learned that

1) Whenever a place is supposed to call you back, and they don't, when YOU call they will miraculously be "just about to call you back" or "5mins away from calling you back". It's really quite amazing :p

2) When purchasing a product, it IS necessary to make sure of every little detail of the product before handing over cash. That was my fault.
 
Well, I guess it's safe to assume I'm not getting an answer today. Called at 16:50 because I hadn't heard anything since 2pm. At 2pm, "the lady was just about to get back to them". at 16:50, she was "just about to get back to them".

I'm really feeling so despondent right now
 
Wow... sn3rd, let it be said that you're incredibly diplomatic. "Despondent" is such a polite word to describe that feeling just before ripping out someone else's hair and making them eat it :D

Might not be worth much, but if there's anything I - or any of us - can do, feel free to ask, will do my best. I don't like it when people get messed around like this... And so often you're helpless to do anything about it or change anything...

Have I mentioned bringing the cops into this? :)

I like the lessons you've learned... Here's another one - check specifications online, buy online and go from there :) Two companies that have been marvellous in regards to service with me have been Sybaritic and Take2. Sybaritic I've had more experience with though.

I recently bought a graphics card from Sybaritic, but it made horrible high-pitched noise when it started doing heavy-duty processes. I e-mailed them asking about it and mentioning that I'm a bit strapped for cash and can't afford to courier it back to them until the end of the month. The next day they had their courier collect it from me and take it to the supplier on the basis that I can pay when my problem's been successfully sorted. That meant a lot to me :)

The card also still falls under the 14-day return bit, so worst case I can still get a refund minus the handling fee since it's still fairly new.

Good service does exist... It's just exceedingly rare :p
 
Well sn3rd, when you're ready to call it quits with these jokers, let me know.
I've had some major consumer issues in the past and one quick call from Wendy Knowler sorted it out ASAP.
These guys are talking the biggest load of nonsense!
 
charlie_82 said:
Well sn3rd, when you're ready to call it quits with these jokers, let me know.
I've had some major consumer issues in the past and one quick call from Wendy Knowler sorted it out ASAP.
These guys are talking the biggest load of nonsense!
Click to expand...

Who's Wendy Knowler?

Lycanthrope said:
Wow... sn3rd, let it be said that you're incredibly diplomatic. "Despondent" is such a polite word to describe that feeling just before ripping out someone else's hair and making them eat it :D

Might not be worth much, but if there's anything I - or any of us - can do, feel free to ask, will do my best. I don't like it when people get messed around like this... And so often you're helpless to do anything about it or change anything...

Have I mentioned bringing the cops into this? :)

I like the lessons you've learned... Here's another one - check specifications online, buy online and go from there :) Two companies that have been marvellous in regards to service with me have been Sybaritic and Take2. Sybaritic I've had more experience with though.

I recently bought a graphics card from Sybaritic, but it made horrible high-pitched noise when it started doing heavy-duty processes. I e-mailed them asking about it and mentioning that I'm a bit strapped for cash and can't afford to courier it back to them until the end of the month. The next day they had their courier collect it from me and take it to the supplier on the basis that I can pay when my problem's been successfully sorted. That meant a lot to me :)

The card also still falls under the 14-day return bit, so worst case I can still get a refund minus the handling fee since it's still fairly new.

Good service does exist... It's just exceedingly rare :p
Click to expand...

Thanks for the offer. With regards to online, I have to say that you have an excellent point. My last notebook was purchased through http://www.laptopdirect.co.za (basically a branch of ComXpert International). Dealing with them is a pleasure. Their prices may not be the best, but I only have good things to say. When I got the notebook, I was disappointed to find that the processor didn't match what was displayed in the specs. I called Tony and immediately said I could return the notebook for a full refund. Likewise, they're always willing to comment on specs etc. I've bought through them a few times and will likely (if I get a refund) do so again, simply because dealing with them is such a pleasure.

Bringing the police into this is the last thing I'd like to do, but (as I think I've mentioned here before, and have definitely mentioned to all I've consulted regarding this situation) if the situation comes to that, then I have no problem with it.

I'm not looking to threaten them, though. For now, I'd like to see how things go, and then blind-side them if necessary :p
 
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