Argh!

But sometimes it serves as a good warning to other prospective clients as well. If you can spare someone else your grief, you should do it anyway
 
And now they've stopped answering my calls. How convenient
 
So I finally have good news.

Apparently both Comstar and Axiz have confirmed that the notebook should have a BrightView screen. And since it doesn't, it means I should either get my money back, or a notebook with a BrightView screen. I'm off to Axiz now. Wish me luck :p
 
Well here I am at axiz. They agree with me (as expected). They have been fighting with Comstar on the phone for last 30 mins.
Wow, they're really putting themselves out there, though.

Axiz ftw!
 
Nice! Hope it all goes according to plan! Holding thumbs for you still! After reading the way they've shrugged you off I've been gritting my teeth. I hate companies like that! *huggles his perdy online stores that are always eager to help* :D
 
So now I'm at ComStar. They're struggling to sort things out. What's so hard? Take notebook back, issue money.

How's this for an example of their dishonesty. He is spinning stories to axiz while I stand right next to him.

Amit, their MD has obviously tried to tell them to brush me off. They're trying to make it my fault.
 
lol :D That's usually the case. Which is why you have to sort it as soon as possible otherwise they'll find new and ever more ingenious reasons to keep you from your money :)
 
On a sidenote - something which has just occurred to me. I'm a huge fan of Take2 and Sybaritic specifically, because of a lot of reasons, but one of the most important reasons that stands out is: Service.

It's really a very simple understanding. Good service means more money. You treat your customers with respect and dignity, and you'll have a long-term investment with them. They'll continue to buy from you, their opinions on your business will spread - usually by word-of-mouth - and your business will continue to reap the rewards of GOOD SERVICE.

When they diss one customer, it's literally shooting themselves in the foot. Instead of just giving you your money back or exchanging the laptop, they make idiots of themselves and lose future sales and a good customer.
 
Absolutely. Especially since this is clearly their fault. They keep changing their story trying to make this out to be my fault. And here I wait, while they struggle to come to terms with things and I could be out making money.
 
You have a lot more patience than me sn3rd, I would've sworn someone (or worse) by now. What disgusting service!
Don't they realise that if they just say "Sorry Sir, we made a mistake" you'll have more respect for them?
 
Service - now that is an action very rarely witnessed in South Africa. The service is this country is.....well, nonexistent.
 
That patience is slowly wearing thin. Get this... One of the parties involved decided to take lunch while I sit here. Getting extremely irritable right now. At least I have the forum to keep me company

With regards to service, I think it's clear that at ComStar, there is none
 
Well... Put it this way - at least now you know what they're like when push comes to shove :)

Think someone taking lunch while I'm already pretty peeved would send me over the top :D
 
I've just a look at their website and not surprised they're giving you beans dude...
They look kinda shoddy. Site doesn't even work in FF and has a Yahoo favicon :-|

[edit] doesn't work in IE either... [/edit]
 
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