Axxess Launches LTE-A

1nsane! said:
My package arrived today, I can confirm the router is the B618
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What is going on with Axxess promo? Why are they now giving the B315 free and charging R999 for the B618?
Did you get the B618 free?
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Shooter said:
Wow lucky man..here me hoping i get the B618 also. How long did you wait? Did you receive any communication of delivery ETA, etc
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I waited about a week and a half. No comms until I got a phone call and a tracking number (on Wednesday), unit was delivered Friday morning.
 
1nsane! said:
I waited about a week and a half. No comms until I got a phone call and a tracking number (on Wednesday), unit was delivered Friday morning.
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Thanks . Tomorrow week and half for me..lets hope
 
Hi All. New to MB. Just thought i would share my thoughts on Axxess Lte A. Received my B618 roughly a week ago and i am impressed.
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Just got an email from Axxess:

"We have had such a great response to our new LTE-A packages, that our hardware provider has encountered a temporary stock shortage.
Kindly note your LTE-A order might be delayed by a week or two, and we thank you for your patience in this regard.

Please also note that on delivery, we will credit note your purchase invoice and reinvoice you from date of delivery to ensure you are billed for the correct pro rata amount.

If you have already received your package, then you will be delighted to hear that you can now check your data usage and top up your service on the go!
Both of these features will be available via your Client Control Panel so that you can easily administer your service without needing to call in."
 
hackerjargon said:
Just got an email from Axxess:

"We have had such a great response to our new LTE-A packages, that our hardware provider has encountered a temporary stock shortage.
Kindly note your LTE-A order might be delayed by a week or two, and we thank you for your patience in this regard.

Please also note that on delivery, we will credit note your purchase invoice and reinvoice you from date of delivery to ensure you are billed for the correct pro rata amount.

If you have already received your package, then you will be delighted to hear that you can now check your data usage and top up your service on the go!
Both of these features will be available via your Client Control Panel so that you can easily administer your service without needing to call in."
Click to expand...

Yes i also just received same mail. What a shocker to be honest. Still the website show the B618 out of stock but not the B615- not even mention of possible ETA and the generic email as totally unprofessional to say the least
 
Shooter said:
Yes i also just received same mail. What a shocker to be honest. Still the website show the B618 out of stock but not the B615- not even mention of possible ETA and the generic email as totally unprofessional to say the least
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It gets worse


A summary of my correspondence thusfar with them:

Hi,I ordered 2x *Huawei B315 LTE-A Wireless Router and 25gig packages on
16Oct,I'd like to know if my hardware delivery is coming this week as
initially promised or i'll have to cancel the service for a different
provider
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> We have had such a great response to our new LTE-A packages, that our
> hardware provider has encountered a temporary stock shortage.
>
> Kindly note your LTE-A order might be delayed by a week or two, and we
> thank you for your patience in this regard.
Click to expand...

I already received this generic message and it's insufficient,I want an
update on _My_ delivery which was ordered on release
If not i'll gladly take my business elsewhere as communication has been
nonexistent
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>Good day,

>The SIM and Device will be delivered within 10 business days from the date of order, provided payment has cleared
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Alright,so that means delivery tomorrow since this was ordered 16 October
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I missed the part about business days so that was a derp on my part

Goodday

please note it might be delayed due to the stock shortage from of hardware from supplier due to high response to the service.
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I slightly lost my cool after that response

Look,which is it? Either it's delayed or it's 10 business days,it can't be both. Does anybody bother reading at all?

I asked a question and am getting the same runaround answers every time

I WANT TO KNOW IF MY ORDER IS ACTUALLY BEING PROCESSED AND HAS HAD HARDWARE ALLOCATED OR NOT SO I CAN CANCEL IF NEEDED
N
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T

T
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S
A
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A
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Still nothing. I got all the same replies from Axxess. It's now been two weeks basicly. I'm on leave from work next week and had plans to go away for a few days but had to cancel it cause they will probibly with my luck pitch up to deliver the stuff when I'm not availble. I wish they had some way to track the ordered stuff like Afrihost does. They send another email and if by the 1st I still don't have it, they better pro-rate the cost as they prommised in their email cause I already paid R200 for a service I'm not able to use yet.

All good in well that I might be getting the B618 LTE-A router instead of the B315 LTE Router since the B315 is not out of stock but only the B618. So waiting for the router and getting the it free (since I signed up before they changed it) is fine with me.

Email from them:

We have had such a great response to our new LTE-A packages, that our hardware provider has encountered a temporary stock shortage.
Kindly note your LTE-A order might be delayed by a week or two, and we thank you for your patience in this regard.

Please also note that on delivery, we will credit note your purchase invoice and reinvoice you from date of delivery to ensure you are billed for the correct pro rata amount.
If you have already received your package, then you will be delighted to hear that you can now check your data usage and top up your service on the go!
Both of these features will be available via your Client Control Panel so that you can easily administer your service without needing to call in.

Need more info?
Please send a mail to [email protected] should you have any queries.

Best Regards,
Axxess
 
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I also ordered the same deal as you on the 16th of October and have had a very useless email communication with a guy from their procurement department. I had to contact Digital Planet myself to realize that my router will not be delivered on time. They will only get stock by the end of the week and then delivery will take place 3-5 days from then. I am rather disappointed in their lack of communication in this regard. This was his response after I received the generic email:

Hi Hennie


As stated before it shouldn't affect you, the mail you received was sent to all clients who ordered.


As stated in the mail "the LTE-A might be delayed", therefore this is stipulating that there is a chance it can or wont be delayed.


We apologise for the confusion.


Kind REgards

Richard
 
Well i just keep getting generic emails about delays. I am waiting more that the original 10 day waiting from my order date so take it they don't have stock and to be honest it clear they don't care about their clients as you don't receive any communication except the blabber emails.

And now they mail me to say thanks as without us, the clients, they wouldn't have been able to be ISP of the year..what a load of....
 
I've been waiting since the 13th of October and still haven't received anything from Axxess.

Then you see reports of people getting there device in 4 days from Afrihost and just get pissed.

At the end of the week I'm canceling and gonna try Afrihost and if they can't deliver I'm giving up on this whole Rain LTE thing.
 
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