Bad customer service

[Gladys64]

I have been patient with Cell C for quite sometime now the story is quite long. CellC is just a bad company, at first I thought I had a misunderstanding with one of their consultants when I said I wanted the contract to be canceled after paying up my shop faulty phone. The contract kept on active without my knowledge years later I was blacklisted.

2024 May I requested for payup and I was transferred to CSS attorneys where I paid they did not waste anytime and gave my my proof of payment they then advised me to also request proof of paying up the debts from Cellc. I called cellc and I was given a reference number and told to wait for 48hrs to get what I needed this was at the beginning of May until this day 29 June, when I call cellc they keep on telling me to wait for 48hrs I don’t understand what could be the problem at this point

This company is just so bad

 

[Cell_C]

Dear Gladys64

Thank you for bringing this matter to our attention. We sincerely apologize for the unpleasant experience. We would like to assure you that this is not the norm at Cell C, nor is it the level of service that we aspire to provide.

The matter will be escalated to our support team for assistance. Kindly private message us your ID and contact number.

Regards
Cell C | NT

 

[supersunbird]

Dear Gladys Maluleke

Thank you for bringing this matter to our attention. We sincerely apologize for the unpleasant experience. We would like to assure you that this is not the norm at Cell C, nor is it the level of service that we aspire to provide.

The matter will be escalated to our support team for assistance. Kindly private message us your ID and contact number.

Regards
Cell C | NT

How do you know the persons surname with what they posted?

 

[IamNoone]

How do you know the persons surname with what they posted?

Also, why do they give the users full name? They should refer to their customer by their MyBB username or talk to them via DM.

I would really blow up if they did this to me. Does POPIA not protect the customers identity?

 

[saor]

/

Edit the persons full name out of your post. The irony of the thread title and subsequent dox.

 

[My_King]

Dear Valued Customer

Thank you for bringing this matter to our attention. We sincerely apologize for the unpleasant experience. We would like to assure you that this is not the norm at Cell C, nor is it the level of service that we aspire to provide.

The matter will be escalated to our support team for assistance. Kindly private message us your ID and contact number.

Regards
Cell C | NT

That is better

 

[supersunbird]

Also, why do they give the users full name? They should refer to their customer by their MyBB username or talk to them via DM.

I would really blow up if they did this to me. Does POPIA not protect the customers identity?

I suspect there is a history here.