Hi all,
I am disgusted by the service I've received and currently receiving from the repairs department of Vodacom Tygervalley.
I have brought in my phone to Vodacom because I have had a software issue with it. My phone could not function without, obviously a firmware upgrade. I've explained diligently to the consultant that I require a software or firmware upgrade on my phone, I even showed her that my phone is not functioning.
It is a SGH-U700, and the side-cover of the phone is covered by warranty by Samsung too. So I asked that they replace the cover as it was chipping off quite badly.
I visited the store 2 days after I booked my phone in with them, they told me that my phone is currently being attended to in Johannesburg, and my phone is there at the moment.
On day 4, I phoned them, asked them how far my phone was as I need it when I go to Johannesburg on the 29th. They said the phone is back in Cape Town, but RAM was currently striking thus having the parts that were on back order delayed. Of course, this is not their problem, but then I asked if they at least done the firmware solong. No they have not. So I suggested that they do the firmware while they wait for the parts from RAM. The person I spoke to agreed. (This means they have sent my phone to JHB and back to CPT for no reason???)
Today, on day 5 - I phoned. To ask again, if they have done the firmware yet. Then the consultant told me that all they need to do is the cover, the job sheet did not state they need to do any software upgrades or firmware!
After being quite frustrated, I insisted that the person I was speaking to requests that they do a firmware upgrade, or rather append it to the job. Because I can't use my phone without it, that was the main reason why I took my phone there the first place. So far, my phone has not been touched and it has been 5 days already.
Why did they not do the firmware upgrade first and then phone me when the parts arrived? This is bad service, that's all. I will not suggest anyone take their phone to Vodacom repairs. I am an easy-going customer, and don't get this upset about service, but this is a business phone, and they did not have any respect for my time. I explained to them several times what my deadline was. (The deadline is past 7 days, their policy says 7 days?).
Not impressed with Vodacom Tygervalley, and the sad thing is, this puts me off from Vodacom, because every branch represents the company.
Thank you.
I am disgusted by the service I've received and currently receiving from the repairs department of Vodacom Tygervalley.
I have brought in my phone to Vodacom because I have had a software issue with it. My phone could not function without, obviously a firmware upgrade. I've explained diligently to the consultant that I require a software or firmware upgrade on my phone, I even showed her that my phone is not functioning.
It is a SGH-U700, and the side-cover of the phone is covered by warranty by Samsung too. So I asked that they replace the cover as it was chipping off quite badly.
I visited the store 2 days after I booked my phone in with them, they told me that my phone is currently being attended to in Johannesburg, and my phone is there at the moment.
On day 4, I phoned them, asked them how far my phone was as I need it when I go to Johannesburg on the 29th. They said the phone is back in Cape Town, but RAM was currently striking thus having the parts that were on back order delayed. Of course, this is not their problem, but then I asked if they at least done the firmware solong. No they have not. So I suggested that they do the firmware while they wait for the parts from RAM. The person I spoke to agreed. (This means they have sent my phone to JHB and back to CPT for no reason???)
Today, on day 5 - I phoned. To ask again, if they have done the firmware yet. Then the consultant told me that all they need to do is the cover, the job sheet did not state they need to do any software upgrades or firmware!
After being quite frustrated, I insisted that the person I was speaking to requests that they do a firmware upgrade, or rather append it to the job. Because I can't use my phone without it, that was the main reason why I took my phone there the first place. So far, my phone has not been touched and it has been 5 days already.
Why did they not do the firmware upgrade first and then phone me when the parts arrived? This is bad service, that's all. I will not suggest anyone take their phone to Vodacom repairs. I am an easy-going customer, and don't get this upset about service, but this is a business phone, and they did not have any respect for my time. I explained to them several times what my deadline was. (The deadline is past 7 days, their policy says 7 days?).
Not impressed with Vodacom Tygervalley, and the sad thing is, this puts me off from Vodacom, because every branch represents the company.
Thank you.
