Battlefield 4 and 8ta

[Toffelman]

ERROR
Game disconnected: client closed down connection.

In other words ***** YOU too 8ta...

 

[Lurking]

Same problem.

Port forwarding does not work.

If you can see the ping of the server or scoreboard you might be able to join, but it will disconnect you soon enough and you wont be able to rejoin that server.

If you don't see a ping or scoreboard you will not be able to join that server.

This started in Battlefield 3 some time ago.

The best advice I can give you guys is to switch to Afrihost mobile like I have, if you can't get adsl. The ping is fine and stable.

I think they problem started when they changed the ip's to 197.

 

[NA1D00]

I spoke to an engineer from Telkom today that temporarily got my Battlefield 4 working and confirmed that the problem is on their side.

He said he would send the necessary information to the networks division, I just hope it doesn’t take another 3 weeks for them to implement the changes.

 

[Telkom]

Hi Lurking

We have sent you a PM. May you kindly provide us with the requested information so that we can assist.

Regards
Telkom Mobile

Same problem.

Port forwarding does not work.

If you can see the ping of the server or scoreboard you might be able to join, but it will disconnect you soon enough and you wont be able to rejoin that server.

If you don't see a ping or scoreboard you will not be able to join that server.

This started in Battlefield 3 some time ago.

The best advice I can give you guys is to switch to Afrihost mobile like I have, if you can't get adsl. The ping is fine and stable.

I think they problem started when they changed the ip's to 197.

 

[kanonsop]

Hi Lurking

We have sent you a PM. May you kindly provide us with the requested information so that we can assist.

Regards
Telkom Mobile

This is funny.

He is a lost customer. (Pay close attention, you will notice he has ALREADY moved to Afrihosts)

Please help the rest of us that has to deal with this problem EVERY DAY.

 

[kevin21]

Yes please help us, otherwise you will lose more customers

 

[Nitrate]

We are still experiencing this issue with no pings next to the servers.. and rondom disconnects, these are all on 8ta's side. either routing or port opening on there behalf..

I have recently installed Warframe. I got strict Nat not open. UPnP Malfunctioning..... I had to forward the following UDP ports 3960 and 3962. I did this in the router but still no luck , which means its on 8ta's side..

I also have my ports blocked on Utorrent and I get peering issues using 8ta, I have tested my setup with an mweb adsl account and all is working perfectly . all ports are open and no issues with any of those 3 programs/games mentioned above.

NOW 8TA , WE KNOW THE ISSUE IS ON YOUR SIDE. GET THIS FIXED ASAP .... I will also be making an official complaint about 8ta and this thread/forum. We are not getting any service.

Please fix our problems...

 

[Giraff3 Monster]

Hi again everyone!

I have been away for a few weeks and was hoping by now Telkom Mobile would have resolved this.

Grand Master Telkom rep, you are responding to random peoples' threads and not the ones who are still having persistent issues (the current customers who are paying you!), even after a whole pile of them have responded and given you all other relevant information you could possibly need (via this ever-growing thread and the PMs from the handful of users you contacted).

This situation should have been escalated to a superior within Telkom a long time ago, as I'm sure all it takes is one senior person in Technical to make the few necessary changes that will solve majority of the users' issues. We, the customers, are all paying you for a service which we are not receiving, which is a direct violation of the CPA.

Wake up and solve this issue before this thread becomes a petition against you for the CPA to have a look at. We are all just looking for a solution here; no one is out for blood, yet!

Please solve this ASAP!

 

[Jacques_mybb]

Thanks for getting back to me TM rep, however, nothing has changed. Right now I can't connect to the following Mweb room:



Can you please let us know whether you are able to solve this or not? I can't go on paying for ever for something that does not work.

Thanks

 

[Telkom]

Hi Nitrate

We have replied to your PM. May you kindly provide us with the requested information so that we can log an incident to Networks to assist.

Regards
Telkom Mobile

We are still experiencing this issue with no pings next to the servers.. and rondom disconnects, these are all on 8ta's side. either routing or port opening on there behalf..

I have recently installed Warframe. I got strict Nat not open. UPnP Malfunctioning..... I had to forward the following UDP ports 3960 and 3962. I did this in the router but still no luck , which means its on 8ta's side..

I also have my ports blocked on Utorrent and I get peering issues using 8ta, I have tested my setup with an mweb adsl account and all is working perfectly . all ports are open and no issues with any of those 3 programs/games mentioned above.

NOW 8TA , WE KNOW THE ISSUE IS ON YOUR SIDE. GET THIS FIXED ASAP .... I will also be making an official complaint about 8ta and this thread/forum. We are not getting any service.

Please fix our problems...

 

[Telkom]

Hi Jacques_mybb

We have updated 4282864 with the information that you provided and requested the Network Department to provide us with feedback.

Regards
Telkom Mobile

Thanks for getting back to me TM rep, however, nothing has changed. Right now I can't connect to the following Mweb room:

View attachment 91326

Can you please let us know whether you are able to solve this or not? I can't go on paying for ever for something that does not work.

Thanks

 

[Telkom]

Hi kevin21

We sent you a Private Message. Please provide us with the requested information so that we can assist.

Regards
Telkom Mobile

Yes please help us, otherwise you will lose more customers

 

[Battlebuddy]

Hi Telkom Rep

I'm suffering the same problem as Jacques_mybb above.

Unable to join servers with no ping info showing and a lot of disconnects from some servers with ping info showing.

Using Smart Port Forwarding program definitely helps with some servers while not with others. I have 4 to 5 bars of reception constantly, latency is well within acceptable limits between 40ms and 60ms, no idea how bad packet loss is though. I will say that I don't really have the same problems with other games, Borderlands 2, Steam etc.

I have heard rumors that it has something to do with certain ports being used above a certain range, not sure how true this is.

Thanks in advance

 

[NA1D00]

Hi again everyone!

I have been away for a few weeks and was hoping by now Telkom Mobile would have resolved this.

Grand Master Telkom rep, you are responding to random peoples' threads and not the ones who are still having persistent issues (the current customers who are paying you!), even after a whole pile of them have responded and given you all other relevant information you could possibly need (via this ever-growing thread and the PMs from the handful of users you contacted).

This situation should have been escalated to a superior within Telkom a long time ago, as I'm sure all it takes is one senior person in Technical to make the few necessary changes that will solve majority of the users' issues. We, the customers, are all paying you for a service which we are not receiving, which is a direct violation of the CPA.

Wake up and solve this issue before this thread becomes a petition against you for the CPA to have a look at. We are all just looking for a solution here; no one is out for blood, yet!

Please solve this ASAP!

I agree entirely, as I mentioned in one of my earlier posts, an engineer from Telkom had mine temporarily working 100% within 20 minutes on the phone. He said he would pass the information on to the network division and it should be fixed permanantly relatively soon. So soon that he called the next day to find out if it was fixed. I informed him that it wasn't and unfortunately since then have not heard from him or Telkom in a week other than to say "Sorry we will escalate your query to a different department"

My query has been escalated so many times it should be on CEO's desk by now!

 

[kevin21]

Its not going to help to send back my details, fix the problem please.

 

[Nitrate]

We have already sent you the info and nothing was done about this ongoing issue.

The random info msg is getting rather old...

 

[kanonsop]

How pathetic? Vodacom, MTN, Cell C and Virgin networks no problems, yet today I can hardly connect to one server, getting disconnected every single round? WTF Telkom you need to step up your game guy. Investors in your public company will take stock somewhere else!

 

[Nitrate]

All im getting from the telkom rep is , can you please forward us your details. area . signal strenght and ****e like that.

I have done this 2 times before for this specific thread. im pretty sure everyone here has sent the 8ta rep the proper deeds with ports and IP's.

can you guys please sort this out... ffs

 

[Jacques_mybb]

Telkom, can you please provide us with an update?

 

[rajiv]

Anyone found a solution?? I'm still having major issues.