Buffalo couriers

Still no response to the Whatsapp I sent them on 31/08 either. When I ordered from Banggood they said delivery date would be 10 September, I was hoping it would be quicker but it seems it will take even longer.
 
MidnightZA said:
Where did you hear this?
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Buffalo themselves. Followed up on my tracking number.


Good Day,

Please be advised that we have recently been informed that the consignment your parcel came in has been stolen from CUSTOMS.

Please contact your supplier to get a refund or a replacement for your goods.

Please accept our sincere apology for the inconvenience,

Apology we have a backlog on our WhatsApps.
 
Nahnotme said:
Buffalo themselves. Followed up on my tracking number.


Good Day,

Please be advised that we have recently been informed that the consignment your parcel came in has been stolen from CUSTOMS.

Please contact your supplier to get a refund or a replacement for your goods.

Please accept our sincere apology for the inconvenience,

Apology we have a backlog on our WhatsApps.
Click to expand...
Crazy. Did you take the insurance at checkout?
 
Nahnotme said:
Buffalo themselves. Followed up on my tracking number.


Good Day,

Please be advised that we have recently been informed that the consignment your parcel came in has been stolen from CUSTOMS.

Please contact your supplier to get a refund or a replacement for your goods.

Please accept our sincere apology for the inconvenience,

Apology we have a backlog on our WhatsApps.
Click to expand...
Let us know how it goes with banggood - I find their support terrible.
 
ahf said:
I bought stuff from Aliexpress and somehow my parcel ended up with BL and I can only open a dispute on 23 OCT 2021
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furpile said:
I contacted them on Whatsapp about 2 weeks ago, still no reply. No update on my status though, still shows Cleared on 17/08.
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I called Buffalo a few min ago, spoke to a lady named Bianca. She confirmed that the shipment was stolen. The van was hijacked and the items stolen. Van was recovered but the items werent

I contacted Banggood via the live chat, here is parts of the chat.

10:03:02  Order No [removed]
10:03:52 I just got off the phone with buffalo shipping and they have informed me that the consignment has been hijacked and all the items have been stolen
10:04:25 Not just my order, it is all the orders that were in that shipment
Walt 10:04:33 Please accept our apologies for any inconvenience caused.
Please do not worry at all I will help you with this.
Walt 10:05:09 As I checked, this order was returned. Would you like a refund on this?
10:05:35 Can I please get a replacement on the items ordered?
Walt 10:07:13 The items are not in stock at this moment and will be in stock within next 7-14 business days. Do you still want a re-delivery on this?
10:11:55 What is the amount I will be refunded?
Walt 10:12:15 Please tell us the amount you paid.
10:12:25 R551.09
Walt 10:14:14  Thank you for waiting, I have created a refund for the same of 551.09ZAR. I request you to please wait and the refund will reflect according to your payment method into your same original account.
The estimated time for the refund to appear in your account is based on the payment method you used. Estimated refund arrival time including the approving time (Refund approving time:24-48 hours).

Credit Card (Google pay/ Apple pay)- Refund within 1 business day, but bank processing may take 7-14 natural days to show in your account.

We will inform you by e-mail after your refund request has been approved.
Please do not worry at all and allow it a few working days.
Please do not worry and I request you if you face any kind of issue, then please feel free to contact us at any time.
We already have the details regarding this order over here.
I hope for your understanding here.
10:15:38 Thank you for your assistance.
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I noticed he said "We already have the details regarding this order over here", I do believe they were informed of the theft so there was no argument from their side to refund me since the items weren't in stock.
 
MidnightZA said:
I called Buffalo a few min ago, spoke to a lady named Bianca. She confirmed that the shipment was stolen. The van was hijacked and the items stolen. Van was recovered but the items werent

I contacted Banggood via the live chat, here is parts of the chat.



I noticed he said "We already have the details regarding this order over here", I do believe they were informed of the theft so there was no argument from their side to refund me since the items weren't in stock.
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Thanks, still no update on my Buffalo tracking. I have contacted them again on Whatsapp. Also checked on Banggood and no update on my order there either. Busy chatting to them now.
 
ahf said:
And yet they BL don't have the decency to contact us :thumbsdown:
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The lady I spoke to said they are starting to email the affected clients and I should get an email today. (Doubt I will)
But at least buffalo processed the refund already.

furpile said:
Thanks, still no update on my Buffalo tracking. I have contacted them again on Whatsapp. Also checked on Banggood and no update on my order there either. Busy chatting to them now.
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I think just speak to banggood regarding your order directly, buffalo whatsapp is useless. My order has no update on the site but they have processed my refund already
 
MidnightZA said:
The lady I spoke to said they are starting to email the affected clients and I should get an email today. (Doubt I will)
But at least buffalo processed the refund already.



I think just speak to banggood regarding your order directly, buffalo whatsapp is useless. My order has no update on the site but they have processed my refund already
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Yes I am on live chat with Banggood. They just confirmed my "order was lost from the shipping team". Damn it. This sucks. It was a Teclast tablet, there are none in stock anymore so they are refunding me too.
 
MidnightZA said:
The lady I spoke to said they are starting to email the affected clients and I should get an email today. (Doubt I will)
But at least buffalo processed the refund already.



I think just speak to banggood regarding your order directly, buffalo whatsapp is useless. My order has no update on the site but they have processed my refund already
Click to expand...
Eish man Customer Services @Aliexpress s@cks big time I might as well write off this order as a loss :mad:
 
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