Buffalo couriers

OK now waiting on the email from BL so that I can submit my claim/refund to Aliexpress.
 
Speedster said:
Crazy. Did you take the insurance at checkout?
Click to expand...
Don't you guys pay with Paypal?
No insurance needed then.
MidnightZA said:
I called Buffalo a few min ago, spoke to a lady named Bianca. She confirmed that the shipment was stolen. The van was hijacked and the items stolen. Van was recovered but the items werent

I contacted Banggood via the live chat, here is parts of the chat.



I noticed he said "We already have the details regarding this order over here", I do believe they were informed of the theft so there was no argument from their side to refund me since the items weren't in stock.
Click to expand...
How did it go from stolen in customs to a courier van getting hijacked?
Did they mention which courier it was?
 
airborne said:
Don't you guys pay with Paypal?
No insurance needed then.How did it go from stolen in customs to a courier van getting hijacked?
Did they mention which courier it was?
Click to expand...

I think they meant it was their own vehicle that collects the items from customs to transport to the warehouse before assigning the courier
 
Banggood is shipping a replacement. I guess I was on this one - it was an large order with 10+ items, this particular shipment was sent separately from the rest.
I have another package from them that has been on its way via Aramex... Comparing Aramex with Buffalo - I think Buffalo still wins hands down
 
MidnightZA said:
I called Buffalo a few min ago, spoke to a lady named Bianca. She confirmed that the shipment was stolen. The van was hijacked and the items stolen. Van was recovered but the items werent

I contacted Banggood via the live chat, here is parts of the chat.



I noticed he said "We already have the details regarding this order over here", I do believe they were informed of the theft so there was no argument from their side to refund me since the items weren't in stock.
Click to expand...
Jeez - I wish my interactions were that simple.

Mine are more along the lines of something being missing, and them asking for proof.
 
MidnightZA said:
@ahf @furpile @gbyleveldt

You guys are also part of that 17th Aug group. Did you guys contact banggood yet?
Click to expand...
I contacted Banggood last night and told them I suspect the package was stolen. They mailed me back an hour or two ago to do a refund. So they obviously aware of the issue as they didn't ask for proof or anything. The stuff I want is also out of stock so they're refunding. Pity, as there's stuff there I really wanted.
 
gbyleveldt said:
I contacted Banggood last night and told them I suspect the package was stolen. They mailed me back an hour or two ago to do a refund. So they obviously aware of the issue as they didn't ask for proof or anything. The stuff I want is also out of stock so they're refunding. Pity, as there's stuff there I really wanted.
Click to expand...
Keep an eye on facebook marketplace - there should be some available there real soon. ::whistling:
 
I don't skip the BG insurance tariff even though worse case paypal has my back. On some items that may have returned to regular pricing I would rather them resend than refund.
 
airborne said:
You'd already paid the duties after it landed on Sa?
Click to expand...
I had to pay R195 last month for it to clear customs. I assume Buffalo will not refund that. They have not even updated my tracking info, but Banggood have already refunded me and Paypal has notified me about the refund.
 
furpile said:
I had to pay R195 last month for it to clear customs. I assume Buffalo will not refund that. They have not even updated my tracking info, but Banggood have already refunded me and Paypal has notified me about the refund.
Click to expand...

My banggood order just changed from "Shipped" to "refunded". Took longer than expected but I cant really complain, their support was quick on requesting the refund and that was on a Friday. I already placed a new order, my refund should reflect in my account on tomorrow or Tuesday I think
 
MidnightZA said:
My banggood order just changed from "Shipped" to "refunded". Took longer than expected but I cant really complain, their support was quick on requesting the refund and that was on a Friday. I already placed a new order, my refund should reflect in my account on tomorrow or Tuesday I think
Click to expand...
Good to hear :thumbsup:
I'm still waiting for the email from BL so that I can forward it to Aliexpress.
 
Last edited:
Trying to call BL but get cut-off every time :mad: ....anyone else experience the same?
 
ahf said:
Trying to call BL but get cut-off every time :mad: ....anyone else experience the same?
Click to expand...

That kept happening to me last week. After following the voice prompts it would cut off. I just left it then tried a few hours later

In other news, refund it reflecting in my account this morning
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X