- What is the problem (lag, latency, ping, disconnects)
Extremely high latency - Getting over 5000ms is currently the rule rather than the exception
Lag spikes - Getting a lot of lag spikes where I can't do anything. Mostly lasts a couple of seconds per spike, but it regularly goes longer, like a few minutes per spike.
- What game are you playing (is it a FPS, real-time or turn based etc)
World of Warcraft (MMORPG)
- Which data card are you using
E220 standard with no upgrades
- Is it a new problem or has it always been
It has been very bad this week. For Chrismas I was in Klerksdorp, so I am not including that. Before Christmas it was ok, but worse than usual. It used to be a lot better about 3 months ago, where I was averaging about 600-800ms.
- Is the problem experienced at all times of the day or only during peak hours
I play during the evenings, so I only say for sure that it happens then (From 6 to 12 in the evening). I was on for a few minutes this afternoon and also saw high latency
- The exact location so we can also check the site covering you
Bryanston, in the Mill Hills apartment complex. Corner of Main Rd and Norman Ave.
- The modem type and firmware rev.
E220 modem. I can't find the firmware version, but I have never update the firmware. I got the modem in December 2007, if that will help any.
I use VMCLite 2.2.2.1 to connect.
- The APN you used
Vodacom-SA. It is the standard one you select from the dropdown sometimes on connection.
Can we get an idea about what is being done about the problem and how long it will take to fix? It has been especially bad for me this last week. I am already thinking about going ADSL if this keeps up for too long. I have never been too happy with the Vodacom data contract, but since I have an apartment now, I have the other options available to me.