Cell C fixed LTE data throughput experience

bvonfintel said:
Had decent connection until last night. Pretty much no internet since then...
Click to expand...

Hi there

Please advise if you are still experiencing issues with the coverage?

If you are, please PM us your location and the number we can reach you on.

^NZ
 
bheinche said:
Same this side, I average about 2mbps now. But after 6 it all goes to schit, I can barely do a simple google search without having to refresh multiple times
Click to expand...

Dear bheinche


Thank you for bringing this to our attention.

Kindly advise if you are contracted directly to us and where are you experiencing the coverage issue?


^NZ
 
Cell_C said:
Dear bheinche


Thank you for bringing this to our attention.

Kindly advise if you are contracted directly to us and where are you experiencing the coverage issue?


^NZ
Click to expand...
Hi,

I am contracted with Afrihost with whom I logged a support ticket and has been escalated to you as their upstream provider. I can PM you the support ticket reference so you can expedite from your side.
 
bheinche said:
Hi,

I am contracted with Afrihost with whom I logged a support ticket and has been escalated to you as their upstream provider. I can PM you the support ticket reference so you can expedite from your side.
Click to expand...

Thank you for getting back to us.

Please PM us and include your location and a number we can reach you on.

^NZ
 
  • ams: 344ms via jnb (front=165ms, back=179ms)
  • atl: 417ms via jnb (front=165ms, back=252ms)
  • bom: 426ms via jnb (front=165ms, back=261ms)
  • can: 551ms via cant (front=551ms, back=0ms)
  • canm: 551ms via cant (front=551ms, back=0ms)
  • cant: 551ms via direct route
  • canu: 551ms via cant (front=551ms, back=0ms)
  • dxb: 389ms via jnb (front=165ms, back=224ms)
  • eat: 479ms via jnb (front=165ms, back=314ms)
  • fra: 339ms via jnb (front=165ms, back=174ms)
  • gru: 522ms via jnb (front=165ms, back=357ms)
  • hkg: 358ms via jnb (front=165ms, back=193ms)
  • iad: 411ms via jnb (front=165ms, back=246ms)
  • jnb: 165ms via direct route
  • lax: 457ms via lhr (front=328ms, back=129ms)
  • lhr: 328ms via direct route
  • lim: 518ms via jnb (front=165ms, back=353ms)
  • lux: 343ms via jnb (front=165ms, back=178ms)
  • maa: 438ms via jnb (front=165ms, back=273ms)
  • mad: 348ms via jnb (front=165ms, back=183ms)
  • man: 409ms via jnb (front=165ms, back=244ms)
  • mwh: 480ms via jnb (front=165ms, back=315ms)
  • okc: 445ms via jnb (front=165ms, back=280ms)
  • ord: 420ms via jnb (front=165ms, back=255ms)
  • par: 344ms via jnb (front=165ms, back=179ms)
  • pwg: 529ms via direct route
  • pwj: 622ms via direct route
  • pwz: 586ms via direct route
  • scl: 552ms via jnb (front=165ms, back=387ms)
  • sea: 476ms via jnb (front=165ms, back=311ms)
  • sgp: 424ms via jnb (front=165ms, back=259ms)
  • sha: 509ms via shat (front=509ms, back=0ms)
  • sham: 509ms via shat (front=509ms, back=0ms)
  • shat: 509ms via direct route
  • shau: 509ms via shat (front=509ms, back=0ms)
  • sto: 364ms via jnb (front=165ms, back=199ms)
  • sto2: 352ms via sto (front=352ms, back=0ms)
  • syd: 564ms via jnb (front=165ms, back=399ms)
  • tsn: 610ms via tsnm (front=610ms, back=0ms)
  • tsnm: 610ms via direct route
  • tsnt: 610ms via tsnm (front=610ms, back=0ms)
  • tsnu: 610ms via tsnm (front=610ms, back=0ms)
  • tyo: 486ms via jnb (front=165ms, back=321ms)
  • tyo1: 482ms via jnb (front=165ms, back=317ms)
  • vie: 350ms via lhr (front=328ms, back=22ms)
  • waw: 368ms via jnb (front=165ms, back=203ms)
Ping to CSGO servers in SA. Routing is terrible
 
NewBiks said:
  • ams: 344ms via jnb (front=165ms, back=179ms)
  • atl: 417ms via jnb (front=165ms, back=252ms)
  • bom: 426ms via jnb (front=165ms, back=261ms)
  • can: 551ms via cant (front=551ms, back=0ms)
  • canm: 551ms via cant (front=551ms, back=0ms)
  • cant: 551ms via direct route
  • canu: 551ms via cant (front=551ms, back=0ms)
  • dxb: 389ms via jnb (front=165ms, back=224ms)
  • eat: 479ms via jnb (front=165ms, back=314ms)
  • fra: 339ms via jnb (front=165ms, back=174ms)
  • gru: 522ms via jnb (front=165ms, back=357ms)
  • hkg: 358ms via jnb (front=165ms, back=193ms)
  • iad: 411ms via jnb (front=165ms, back=246ms)
  • jnb: 165ms via direct route
  • lax: 457ms via lhr (front=328ms, back=129ms)
  • lhr: 328ms via direct route
  • lim: 518ms via jnb (front=165ms, back=353ms)
  • lux: 343ms via jnb (front=165ms, back=178ms)
  • maa: 438ms via jnb (front=165ms, back=273ms)
  • mad: 348ms via jnb (front=165ms, back=183ms)
  • man: 409ms via jnb (front=165ms, back=244ms)
  • mwh: 480ms via jnb (front=165ms, back=315ms)
  • okc: 445ms via jnb (front=165ms, back=280ms)
  • ord: 420ms via jnb (front=165ms, back=255ms)
  • par: 344ms via jnb (front=165ms, back=179ms)
  • pwg: 529ms via direct route
  • pwj: 622ms via direct route
  • pwz: 586ms via direct route
  • scl: 552ms via jnb (front=165ms, back=387ms)
  • sea: 476ms via jnb (front=165ms, back=311ms)
  • sgp: 424ms via jnb (front=165ms, back=259ms)
  • sha: 509ms via shat (front=509ms, back=0ms)
  • sham: 509ms via shat (front=509ms, back=0ms)
  • shat: 509ms via direct route
  • shau: 509ms via shat (front=509ms, back=0ms)
  • sto: 364ms via jnb (front=165ms, back=199ms)
  • sto2: 352ms via sto (front=352ms, back=0ms)
  • syd: 564ms via jnb (front=165ms, back=399ms)
  • tsn: 610ms via tsnm (front=610ms, back=0ms)
  • tsnm: 610ms via direct route
  • tsnt: 610ms via tsnm (front=610ms, back=0ms)
  • tsnu: 610ms via tsnm (front=610ms, back=0ms)
  • tyo: 486ms via jnb (front=165ms, back=321ms)
  • tyo1: 482ms via jnb (front=165ms, back=317ms)
  • vie: 350ms via lhr (front=328ms, back=22ms)
  • waw: 368ms via jnb (front=165ms, back=203ms)
Ping to CSGO servers in SA. Routing is terrible
Click to expand...
It's much the same here in Cape Town. Getting these results nowScreenshot_20181113-195410.png
 
@Cell_C

Look at the terrible speeds one gets and this has now been going on for months.
 

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  • Speedtest Cell C Network.JPG
    Speedtest Cell C Network.JPG
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Judging from the MYBB article, Cell C still believe they dont have a problem.

At my current location in the Southern Suburbs of Cape Town, download speeds are between 1-2Mbps most of the day and one or two tests will reach 5-10Mbps while the upload speeds are always above 10Mbps. I have my product through WebAfrica and considering the price of the product, Cell C should acknowledge the problem and act on it accordingly.

These complaints didnt just magically appear overnight and the volume of complaints before this article probably still havent been attended to. Users are having to pay for the Cell C product which is mostly unusable and make alternative arrangements to have decent connection such as buying data bundles on their mobile and tethering.
 
Hopefully we can set our routers to match MTN's APN setting :) seeing that "some" Cell C customers are roaming on the MTN network now.
 
ikramj said:
And the service is down again
Click to expand...
Rasta_zA said:
Judging from the MYBB article, Cell C still believe they dont have a problem.

At my current location in the Southern Suburbs of Cape Town, download speeds are between 1-2Mbps most of the day and one or two tests will reach 5-10Mbps while the upload speeds are always above 10Mbps. I have my product through WebAfrica and considering the price of the product, Cell C should acknowledge the problem and act on it accordingly.

These complaints didnt just magically appear overnight and the volume of complaints before this article probably still havent been attended to. Users are having to pay for the Cell C product which is mostly unusable and make alternative arrangements to have decent connection such as buying data bundles on their mobile and tethering.
Click to expand...

Hi ikrami


Thank you for reaching out to us.

Please PM us your physical address where you are experiencing this low speeds, your email address or alternative number we can reach you from so our network technicians can look up on the matter.


^NZ
 
Im aware most ISPs favor speedtest sites. Since this thread and the article, i've conducted a few speed tests today. On www.speedtest.net, speedtests are showing improving speeds and reaching up to 13Mbps Down but HTML5 speedtests are still reflecting the speeds I experience when using internet applications, Showmax and browsing (1Mbps Down, 15Mbps Up) and a test download to a local hosted server is also peaking at 214KB/s in Google Chrome and an international application that required updating peaked at 130KB/s. My partner also confirmed she did a speedtest after her instagram struggled to load images on her mobile while connected to CELL C wifi and got 13Mbps Down (On her 4G mobile data, images loaded with no issues or delay - Telkom Mobile). My question, has anyone also experienced improved speeds recently but the same sluggish performance?
 
Rasta_zA said:
Im aware most ISPs favor speedtest sites. Since this thread and the article, i've conducted a few speed tests today. On www.speedtest.net, speedtests are showing improving speeds and reaching up to 13Mbps Down but HTML5 speedtests are still reflecting the speeds I experience when using internet applications, Showmax and browsing (1Mbps Down, 15Mbps Up) and a test download to a local hosted server is also peaking at 214KB/s in Google Chrome and an international application that required updating peaked at 130KB/s. My partner also confirmed she did a speedtest after her instagram struggled to load images on her mobile while connected to CELL C wifi and got 13Mbps Down (On her 4G mobile data, images loaded with no issues or delay - Telkom Mobile). My question, has anyone also experienced improved speeds recently but the same sluggish performance?
Click to expand...

Yes. I had that **** for a year with Cell C. I eould get 10mbps on speed tests but be unable to watch YouTube in 240p.

Cell C said that they worked on the tower congestion and interference multiple times, but after a year I gave up and moved to Telkom.
 
Cell_C said:
Hi ikrami


Thank you for reaching out to us.

Please PM us your physical address where you are experiencing this low speeds, your email address or alternative number we can reach you from so our network technicians can look up on the matter.


^NZ
Click to expand...
@Cell_C, so this is just magical... no reply on my previous post... no help offered on my problems i have?
 
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