Cell C MyCellC Accounts Broken?

[dabbler]

Hope they add new functionality such as purchasing bundles and recharging pre paid account

...and adding a way to check data balances. I have an E5331.

 

[bwana]

...and adding a way to check data balances I have an E5331.

Same here and it's a real schlep having to take out the sim card and find an old phone to check my balance.

 

[Drunkard #1]

I find this link still works even when their main site says unavailable.
https://ecare.cellc.co.za/

Didn't work. I tried to get a PIN sent, but all I received was an SMS saying "Welcome to CellC. Cell C"

Useless ****ing company. I'm still keen to give them a try, because of their 99c calls, but I'm getting more and more anti.

 

[mandana]

How much longer is this going to take to fix?

 

[ebendl]

Still down. Missed my telecommuting allowance submission deadline (I have to submit a bill from my SP) on Friday because I didn't receive it in mail and couldn't access the online version. Thanks CellC.

Always amazes me that they can process a debit order for my account on the first of the month, yet can't give me an explanation of how they got to the amounts by the 15th (and in this case, by the 25th).

 

[Cell_C]

Still down. Missed my telecommuting allowance submission deadline (I have to submit a bill from my SP) on Friday because I didn't receive it in mail and couldn't access the online version. Thanks CellC.

Always amazes me that they can process a debit order for my account on the first of the month, yet can't give me an explanation of how they got to the amounts by the 15th (and in this case, by the 25th).

Hi ebendl

Please PM me your details, i will email your invoice. i will update you on the progress of the site maintenance as soon as i receive confirmation.

Regard
*DM*

 

[techead]

Hi Cell_C

Im also in need of my invoice to submit to my HR department.

Can you please assist?

Regards,
TH

 

[Cell_C]

Hi techead, no problem, please reply to your your PM. Thank -*DM*

 

[ebendl]

Hi ebendl

Please PM me your details, i will email your invoice. i will update you on the progress of the site maintenance as soon as i receive confirmation.

Regard
*DM*

Thanks for the quick service in sending the invoice!

 

[RichardG]

Still broken at this rate I will probably be leaving CELL C, it goes to show that they don't care about customers. Over 2 weeks, something that the rep said would take anything between 24hours - 48hours. Please unveil the curtains already.

 

[alexjay]

The chap on their Facebook page mentioned down to fraudulent activities.

 

[whatwhat]

So they are quick to respond to that, I sent a PM to Cell_C a few days ago about something and still nothing.

Sigh.

 

[Cell_C]

So they are quick to respond to that, I sent a PM to Cell_C a few days ago about something and still nothing.

Sigh.

Hi whatwhat

Please check your PM. I'm specifically assigned look after you. Please PM me anytime and i will reply to your request as prompt as possible.

Regards
*DM*

 

[Chingha]

This is getting really ridiculous, I have a Cell C data contract taken out with MWEB and use the SIM in a Tablet. With the site down I phoned 084 140, they cannot get the info as it is a MWEB contract.

MWEB does not have the info on their site so 20 min and 2 consultants later I have the info. The cost R20 to check on the balance on a R89/mth contract because of the companies failings.

THAT is poor customer service

 

[Hamish McPanji]

Hi Morkhans,

My account is temporarily not available due to maintenance, which will take approximately 72 hours, we apologise for the inconvenience.

Regards
CellC|TM

72 hours? Its still not working. I CNT check balance on my tablet microsim.

 

[bwana]

Oh look, it's still temporarily unavailable.

Hi,

Tests have been finalised regarding my account we are waiting for senior management to sign it off and we will be back online, we apologise for the inconvenience.

Regards
CellC|TM

Could they not find anyone in senior management, or a pen?

 

[Chicken Boo]

Could they not find anyone in senior management

In mid-holiday season?

or a pen?

Temporarily not available due to maintenance.

 

[whatwhat]

In mid-holiday season?



Temporarily not available due to maintenance.

Holiday season does not mean business stand still.

 

[bwana]

In mid-holiday season?

If McDonalds can make a cheeseburger CellC can fix a website.

Does anyone think this would be happening if Lars was still at the helm?

17 days and counting.

 

[FlashSA]

HAHAHA and it's still broken.

So to sum up, Cell C has:

*No working online user portal
*No speeds faster than dial up
*No clue

And to think I used to praise them for high speed value for money....... They are almost as bad at communicating to their clients as our SA Government is to it's people....