Cell C Network Issues: Disconnects, Coverage, Throughput Problems - Report Here

This is the kind of downgrade in service I get. Note the different time of day and the decrease in speed.

26/07/2011 @ 15:00
1402793248.png




26/07/2011 @ 19:23
1403183884.png
 
Tonight is actually looking quite good, Ping 138ms... Sucks a bit, 4.13Mbps dl, 0.09Mbps ul.
could not even get connected last night.

Note, this is WITH the big antenna. Used to get faster dl without any boosters

Sent from the MyBroadband iPhone App
 
Problems in houghton estate tonight there is zero 3g connection only edge...on Young avenue.....cell c what is going on tonight....
 
Upload Dead

Location: Brackenfell South, Cape Town
Date & Time of Issue: 26 July 2011 - 18h30
Device Manufacturer & Model: Huawei E1820
Contract Type: pre-paid
Existing reference numbers from Helpdesk: N/A
RAT (2G/3G/HSPA+): HSPA+
www.speedtest.net results: Download - 5.30 Upload 0.20 Ping - 97ms
Cell Tower ID: 45542 Brackenfell Convenience Center
RSSI: -59dBm
Any other information relevant to the problem: Normal download - 6-7 mb/s, upload 1.70 mb/s - now the UPLOAD basically dead at 0.20
 
Post Paid/ Contract[/B]
Location: Young Avenue, Houghton Estate, Johannesburg
Time of Issue: 5PM, 26 July 2011
Dongle / handset used, Make and Model: E1820/ Black 5gig modem
What OS and version are you using on the connecting device (Windows / Mac / Linux): MAC OS
www.speedtest.net results (if possible): Cannot test
Full description of the problem with as much detail and history as possible:
Some questions to consider:
Data Problem (GPRS/EDGE/3G)? Stuck on Edge and unable to connect over 3G. I have a 8ta card as well and that connects 3g without a problem so It is a cell C network issue. Pages do not load fully. Connection is Extremely slow. The problem occurs in this area when it is raining or misty weather, but the connection has been stable for about 3 or 4 months now. I have not reported the problem with cell C before. I tried moving the modem into different positions without resolve.
 
Jer1cho said:
I finally had my internet fixed after 7 months of hassle. I am now getting speeds of between 4-5mb/s, and I can use the internet in the evenings with no disconnects at all. Northgate/Northriding area, Johannesburg North. So, to whover finally got somebody to fix it, thank you.
Click to expand...

I take it back. For 5 days my internet worked flawlessly. Like it's never worked before. Now, back to normal. Slow, and unusable at night. Why the hell does it work perfectly and then it's useless again?
 
Vee said:
Location: Brackenfell South, Cape Town
Date & Time of Issue: 26 July 2011 - 18h30
Device Manufacturer & Model: Huawei E1820
Contract Type: pre-paid
Existing reference numbers from Helpdesk: N/A
RAT (2G/3G/HSPA+): HSPA+
www.speedtest.net results: Download - 5.30 Upload 0.20 Ping - 97ms
Cell Tower ID: 45542 Brackenfell Convenience Center
RSSI: -59dBm
Any other information relevant to the problem: Normal download - 6-7 mb/s, upload 1.70 mb/s - now the UPLOAD basically dead at 0.20
Click to expand...

OK, now the download speed also died
http://www.speedtest.net/result/1405071655.png
ping: 165ms
Download: 0.91%0@
Upload: 0.04

Please fix


30/07/2011
Thanks, seems to be resolved+

01/08/2011

OK, down again, even worst than before - cant even do a speed test!

Come on guys - do it right!:mad:
 
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1410478153.png


:erm:

Mine is coming to a end now in December. Dont think I will be taking another Cell C data deal. Maybe I will give 8ta a try this time. Not sure about the 2 year contract though. Have till December to decide I guess.
 
ocleroux said:
Mine is coming to a end now in December. Dont think I will be taking another Cell C data deal. Maybe I will give 8ta a try this time. Not sure about the 2 year contract though. Have till December to decide I guess.
Click to expand...
I am with you ocleroux

I am having the same problems again as of 14h20 today (see my previous posts in this thread). When I got the "speed" stick, it really was "woooosh", but although nothing changed on my side (modem, hardware, physical location, etc.), the "service" from Cell C keeps on degrading. Complaining does not help, and it is becoming clear that Cell C is having capacity/bandwidth problems, which they seem to be unable to fix/resolve. I am currently advising everyone to steer clear of Cell C data.

I have personally tested the Cell C connection in various parts here in Bloem, with the same problems. I also have 6 other friends/family members/work colleagues with the same problems. This tells me that it is not my hardware/software setup, or my physical location causing the problems.

I think Cell C, like so many other South African companies, will simply take our money, and not try to fix what is wrong. It seems even with the CPA, there is nothing we can do. They keep on taking (stealing?) our money, and not delivering.

So, although it will not help, and clearly does not matter to Cell C, here are the details:

Location: Hospital Park, Bloemfontein
Time of issue: 2011-07-31; since about 14h20
Device (Huawei / ZTE): Huawei Black Stick E1820 11.831.03.00.00
Contract Type (pre- or post-paid): post
Existing reference numbers from Helpdesk: 1379133, 1391134
www.speedtest.net results (if possible): not possible
Any other information relevant to the problem: frequent disconnects; connects, but no throughput; no connection at all...
RSSI: -83dBm
Cell ID: 49343
RAT: 3G/HSPA+

Sent using MTN
 
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Disappointing download speed.

Location: Arniston Place, Plattekloof Glen, Cape Town, 7460

Date & Time of Issue: From 25 July 2011 (date of purchase) to present

Device Manufacturer & Model: NetComm 3G24W-Q MyZone

Contract Type (pre- or post-paid): 60 GB Pre-paid

Existing reference numbers from Helpdesk: N/A

RAT (2G/3G/HSPA+): HSPA+

www.speedtest.net results (if possible): http://www.speedtest.net/result/1411002250.png
This is an extreme example. Most tests have been between 1 mb and 1.5 mb for download and similar for upload. (For example: http://www.speedtest.net/result/1411019009.png)

Cell ID (if possible): Sorry, don’t know.

OS: Windows 7

RSSI: -75 dBm to -80 dBm

Any other information relevant to the problem: Speed is extremely inconsistent. Sometimes gets to 3mb but more often will be very low and below 1mb. Have tried to download large locally hosted files, which have only been downloaded at 900 kb/s.

Thanks!
 
Base Station Down

Honey Heights Cell ID 41019 EDGE 11019 3G no signal ,this is the closest base station to me.

Location: Kloofendal
Time of issue: 2011-08-01; since 2011-07-28
Device : Huawei Black Stick E1820
Contract Type : pre-paid
Existing reference numbers from Helpdesk: Posted 2 technical complaints 4x Facebook requests have not received ref numbers
www.speedtest.net results: Before:- http://speedtest.net/result/1392184358.png Current:- http://speedtest.net/result/1411634893.png
Any other information relevant to the problem: frequent disconnects; connects, but no throughput; no connection at all...
RSSI: -103dbm
Cell ID: 15751/16823/
RAT: Jumps between EDGE and 3G have locked to 3G but still jumps between towers
 
Good day disiza

I have PM you require some info, to better assist you with.


Regards
~AM~
 
Location: Trichardt Rd, Lyttelton Manor
Date & Time of Issue: August 3, 2011 0:30 AM
Device Manufacturer & Model: Huawei E1820
Contract Type (pre- or post-paid): Prepaid Smartstick Promo
Existing reference numbers from Helpdesk: None
RAT (2G/3G/HSPA+): 3G
www.speedtest.net results (if possible): Not applicable
Cell ID (if possible): 22492
RSSI (if possible, see How to check signal strength (RSSI)): -81dBm
Any other information relevant to the problem:

No signal. LAC, RNC ID and Cell ID in MDMA software are all blank and the modem's light is blinking blue every 3 seconds. The Cell C Dashboard software shows "Ready to connect - 3G - Cell C" but any connection attempts timeout after a while with "The connection attempt failed".
 
Location: Murati Ave, Lyttelton (Die Hoewes)
Date & Time of Issue: August 3, 2011 7:00 AM
Device Manufacturer & Model: Huawei E1820
Contract Type (pre- or post-paid): Prepaid Smartstick Promo 5GB
Existing reference numbers from Helpdesk: None
RAT (2G/3G/HSPA+): 3G
www.speedtest.net results (if possible): N/A
Cell ID (if possible): N/A
RSSI (if possible, see How to check signal strength (RSSI)): -83dBm
Any other information relevant to the problem:

Not able to connect to 3G on either my phone or via my Cell C Speedstick early this morning. Some local websites were unavailable yesterday evening like MyBB for example. I could also not access www.nivo.co.za. This morning I was also unable to dial numbers on my phone until I restarted it just after 8:00 AM.
 
Area: Kloofsig, Centurion
Issue: Using 5GB per month prepaid for 12 months service. Today it refuses to connect. From forum I gather I am not alone....
 
antowan, Eldoraigne same problem. Tested with both the 5 GB prepaid and 2 GB contract options. I get signal from the tower, but no connect.
 
Location: Bleshoender 1010, Silverton
Date & Time of Issue: August 3, 2011 5:10 AM
Device Manufacturer & Model: Huawei E1820
Contract Type (pre- or post-paid): Prepaid Smartstick Promo 5GB
Existing reference numbers from Helpdesk: None
RAT (2G/3G/HSPA+): 3G
www.speedtest.net results (if possible): N/A
Cell ID (if possible): N/A
RSSI (if possible, see How to check signal strength (RSSI)): N/A
Any other information relevant to the problem:

No connectivity at all.
 
Location: Eldoraigne
Date & Time of Issue: 07:30 to at time of posting
Device Manufacturer & Model ZTE MF190 and MF668
Contract Type (pre- or post-paid): 2 GB post paid and 5 GB prepaid
Existing reference numbers from Helpdesk: None
RAT (2G/3G/HSPA+): NA
www.speedtest.net results (if possible): NA
Cell ID (if possible): NA
RSSI (if possible, see How to check signal strength (RSSI)) 45 % (best I can do for now - 5 GB prepaid on MF668, TP-Link modem), not sure about signal on MF190.
 
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