Cell C Network Issues: Disconnects, Coverage, Throughput Problems - Report Here

Mokrayz said:
I also find my phone must be on 3G only to get 3G. On dual mode its shows only edge. Problem is when I travel to a place that does not have 3G coverage I must remember to change or else I have no coverage. I called cell c and they said its because edge signal stronger than 3G signal and that will be fixed shortly. That was about a year ago.
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Same problem on MTN signal in my area.
 
In Illovo, near Wanderers (St Davids tower ?).

Terrible throughput, even though signal good (light-blue light on K4605 modem).

Cell C, are you having major throughput bottlenecks ??? ie capacity constraints ???

I have had to switch to 8ta, poorer signal but much better throughput.

Big waste of money on Cell C pre-paid, it just does not work !
 
Getting even worse :

2164725991.png
 
And worse :

2170581602.png


There seems to be a major problem with the uplink ? Any reason for this ?

And this definitely seems to be business traffic related, it is much worse during the day !

Can anything be done ?

My Cell C has deteriorated massively since the beginning of the year.

Edit : This is in Illovo, Joburg.
 
Jola said:
There seems to be a major problem with the uplink ? Any reason for this ?
Click to expand...
I've seen this reported on the forum before, can't remember if there was a specific cause. It could just be severe congestion.
 
Location: Randburg Hill Street
Date & Time of Issue: All the time
Device Manufacturer & Model : Galaxy S2, Nokia 1208, Nokia Lumia
Contract Type (pre- or post-paid): Post Paid
Existing reference numbers from Helpdesk: N/A
RAT (2G/3G/HSPA+): All
www.speedtest.net results (if possible): N/A
Cell ID (if possible): N/A
RSSI (if possible, see How to check signal strength (RSSI))
Any other information relevant to the problem: I have dropped calls from where hill street starts till beyers Naude.I can't drive in randburg and talk at the same time. It is both very irritaing and embarasing as I have converted so many people to the network and it is those people I will be trying to talking to.
 
This is on a good moment for today :

2179091307.png


Illovo, Johannesburg -near Wanderers.

Going downhill, will have to dump my Cell C simcards. No longer useable.
 
ginggs said:
I've seen this reported on the forum before, can't remember if there was a specific cause. It could just be severe congestion.
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I'm pretty sure that my problem is congestion related - I used to get 6Mbps downloads.

Reception is still good, just not throughput - and Cell C doesn't seem to be looking at a solution !
 
Location: Bryanston - Sloane Str
Date & Time of Issue: Started 15 September 2012 and still continues to today.
Device Manufacturer & Model : Origional 60Gb Bundle Modem
Contract Type (pre- or post-paid): Pre Paid Per Annum
Existing reference numbers from Helpdesk: N/A
RAT (2G/3G/HSPA+): All
www.speedtest.net results (if possible): http://www.speedtest.net/result/2185065017.png
Cell ID (if possible): N/A
RSSI (if possible, see How to check signal strength (RSSI)) Strong Signal :-)
Any other information relevant to the problem: The Ping and Throughput dropped off around the time of the storm last week and it is appalling at the moment - it was excellent in this area until last week.
 
Jola said:
This is on a good moment for today :

2179091307.png


Illovo, Johannesburg -near Wanderers.

Going downhill, will have to dump my Cell C simcards. No longer useable.
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Late at night :

2185852392.png


This problem really seems to be congestion related - not sure what the solution is to that ???
 
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Had some pretty poor throughput again this morning, as soon as business started.

Couldn't even run Speedtest, it just crashed.
 
Cell C becoming a joke in Kloof, Durban.

Disconnects about every 5 minutes on average.

On the verge of being unusable now. Very disappointing.
 
disiza said:
Location:- Kloofendal Cell Tower ID 10191 Honey Heights

Someone or something is fiddling with this tower, the last 4 months have been an absolute dream, Cell C please don't start dropping the ball!! http://www.speedtest.net/result/2226243788.png 07/10/2012
http://speedtest.net/result/2140819929.png 26/08/2012
http://speedtest.net/result/2003956748.png 12/06/2012
Click to expand...

Hi

There hasn’t been an problems reported on the Tower ID 10191 please advise if you are still experiencing a problem

regards,
Bas
 
I still have a major congestion problem in Illovo, Joburg :

2234672825.png


I guess that it is time to start looking at LTE.
 
Jola said:
I still have a major congestion problem in Illovo, Joburg :

2234672825.png


I guess that it is time to start looking at LTE.
Click to expand...

Good day

we are looking into the problem you are experiencing in Illovo will keep up updated.

regards,
bas
 
Cell_C said:
we are looking into the problem you are experiencing in Illovo will keep up updated.
Click to expand...

Please do, it is completely down now in spite of the router showing connected, and light blue LED on the modem.

I have had to switch to a Vodacom sim in order to post this.

Edit : Oh, and there is 3.3GB left on the Cell C sim, and I also tried a second Cell C sim.
 
Connected, but no throughput since Sunday Eve/Mon Morn.

Gardens, Cape Town. 1 Block away from Gardens Centre. (Devils Peak direction)

Do not have any details at this point, but will post later... Can anyone confirm any issues in the area?
 
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