Cell C Network Issues: Disconnects, Coverage, Throughput Problems - Report Here

torgo said:
Cellc , may we please get a few updates on the issues here? Another month is going without being able to use our cap!
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Hi torgo

ill send you an update asap, going to find out for you

Regards
~AM~
 
Raithlin said:
Count me in on Midrand updates, please @Cell_C.
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good day Raithin

please can you provide me with details like about.
will help me to identify....

and PM me your sim num in question and contact details

thanks
~AM~
 
duk3 said:
Location: Kenridge, Cape Town
Time of issue: Wednesday, 15:30
Device (Huawei / ZTE): Black Cell C modem
Contract Type (pre- or post-paid): prepaid
Existing reference numbers from Helpdesk: n/a (haven't bothered phoning yet - heard it's pointless)
RAT (2G/3G/HSPA+): Not 3G
www.speedtest.net results (if possible): 0.7 mbps download, 0.20 mbps upload, ping: 268 ms
Cell ID (if possible): not sure
RSSI (if possible): not sure
Any other information relevant to the problem: problems with coverage, throughput
Click to expand...

Was working online, then my 3G went, straight to EDGE; no throughput. Was only a few minutes, but had to disconnect because EDGE was interfering with my PC (watching TV in the background).

I was worried this was a repeat of what happened last week. Figures, yesterday was the last day I could take it back.
 
E1820, green light always, doesn't connect ever (anymore)

Physical address, location or Coordinates:
Brackenfell,small holding right next to Crammix Brickyard, close to Stellenbosch Agricultural boundary. Coverage map shows that the Stell Agric boundary has no coverage, but farm house completely in the red zone

Google Maps wouldn't give me co-ordinates, but this is part of the URL if it helps
ll=-33.889185,18.722025&spn=0.022194,0.044503&t=f&z=15&ecpose=-33.91153032,18.72202328,2611.77,0.003,44.977,0
Their dam is the smaller one to the left (blue!)

Date & Time of Issue: 2011/05/04 - 2011/05/11, all day

Device Manufacturer & Model (e.g. Huawei E1820, ZTE MF190): Huawei E1820 (black one)

Contract Type (pre- or post-paid): Prepaid (R2000 for 5GB month - we already had the dongle)

Existing reference numbers from Helpdesk: n/a (hey, I know one can take the sim out, but these folk are pushing 70 and I don't want them pulling out the USB lest they break the end off, so yes, currently calling helpdesk costs..)

RAT (2G/3G/HSPA+): Lately gone to green all the time, but was constant cyan light for a month (Bottom left says WSDMA when disconnected, then HSPA when connected, 98% signal)

Have tried forcing it to be WSDMA only, then it simply refues to connect..
Also tried refreshing the registration, which gives me back a cyan light for a while.

We got the dongle on a adhoc basic way back in February, and for the first 3 weeks it flew, worked a bomb! Really high speeds, except for month end. (One could click a you tube and immediately watch it.)

So that proved there was coverage. At least back then.

www.speedtest.net results (if possible): dongle is not with me.. sorry!

Cell ID (if possible): unknown
RSSI (if possible): -75dBm - -98ish

Interestingly enough, tho I suppose it is just acting like a cellphone, I can send USSD commands even when it refuses to connect, eg *147# gets me a menu.

The reason we got it was because the Telkom lines were stolen. That took two months to get them replaced. Four days later they simply cut the poles off, and took the cable. Another 3 weeks and Telkom dug a trench and buried all except 100m. Night before last that 100m was stolen :cry: (again by cutting off the poles - when will Telkom learn?)

I did post in this thread some time back.. with a speednet jpg (not that I expect you to go find it :wtf: - I know what a schlep being a mod is!)

You asked for detail... :D
 
Location: Sunninghill (Jhb)
Date & Time of Issue: Almost every weekday around 18:30 to 21:00
Device Manufacturer & Model (e.g. Huawei E1820, ZTE MF190): 1820
Contract Type (pre- or post-paid): Pre-paid 5Gb
Existing reference numbers from Helpdesk: 1105021575,1104203023 (lost the rest...)
RAT (2G/3G/HSPA+):
www.speedtest.net results (if possible): http://www.speedtest.net/result/1288604322.png during the problem time the site doesn't load most of the time...
Cell ID (if possible):
RSSI (if possible):
Any other information relevant to the problem: Getting almost no UL and DL speed during weekday evenings. It seems as if the network gets overloaded when everyone gets home from work. Modem has been fixed to a router since I got it in November 2010. The slow network speeds have only been a problem the last two months or so.
 
WisDumb said:
Physical address, location or Coordinates:
Brackenfell,small holding right next to Crammix Brickyard, close to Stellenbosch Agricultural boundary. Coverage map shows that the Stell Agric boundary has no coverage, but farm house completely in the red zone

Google Maps wouldn't give me co-ordinates, but this is part of the URL if it helps
ll=-33.889185,18.722025&spn=0.022194,0.044503&t=f&z=15&ecpose=-33.91153032,18.72202328,2611.77,0.003,44.977,0
Their dam is the smaller one to the left (blue!)

Date & Time of Issue: 2011/05/04 - 2011/05/11, all day

Device Manufacturer & Model (e.g. Huawei E1820, ZTE MF190): Huawei E1820 (black one)

Contract Type (pre- or post-paid): Prepaid (R2000 for 5GB month - we already had the dongle)

Existing reference numbers from Helpdesk: n/a (hey, I know one can take the sim out, but these folk are pushing 70 and I don't want them pulling out the USB lest they break the end off, so yes, currently calling helpdesk costs..)

RAT (2G/3G/HSPA+): Lately gone to green all the time, but was constant cyan light for a month (Bottom left says WSDMA when disconnected, then HSPA when connected, 98% signal)

Have tried forcing it to be WSDMA only, then it simply refues to connect..
Also tried refreshing the registration, which gives me back a cyan light for a while.

We got the dongle on a adhoc basic way back in February, and for the first 3 weeks it flew, worked a bomb! Really high speeds, except for month end. (One could click a you tube and immediately watch it.)

So that proved there was coverage. At least back then.

www.speedtest.net results (if possible): dongle is not with me.. sorry!

Cell ID (if possible): unknown
RSSI (if possible): -75dBm - -98ish

Interestingly enough, tho I suppose it is just acting like a cellphone, I can send USSD commands even when it refuses to connect, eg *147# gets me a menu.

The reason we got it was because the Telkom lines were stolen. That took two months to get them replaced. Four days later they simply cut the poles off, and took the cable. Another 3 weeks and Telkom dug a trench and buried all except 100m. Night before last that 100m was stolen :cry: (again by cutting off the poles - when will Telkom learn?)

I did post in this thread some time back.. with a speednet jpg (not that I expect you to go find it :wtf: - I know what a schlep being a mod is!)

You asked for detail... :D
Click to expand...


Good Day Wisdumb

i have PM you

Regards
~AM~
 
So after providing my contact details as requested, the only feedback I got from CellC was a sales call trying to sell me some cellphone contract.
 
gifs said:
So after providing my contact details as requested, the only feedback I got from CellC was a sales call trying to sell me some cellphone contract.
Click to expand...

Hi gifs

I have logged your TT and will check who will contact you.
If no call by tomorrow midday PM me please

Regards
~AM~
 
Last edited:
gifs said:
So after providing my contact details as requested, the only feedback I got from CellC was a sales call trying to sell me some cellphone contract.
Click to expand...

... is there still a Randburg issue? :/
 
Location: Rynfield Benoni
Date & Time of Issue: 11/05/2011 9pm
Device Manufacturer & Model (e.g. Huawei E1820, ZTE MF190): ZTE MF688
Contract Type (pre- or post-paid): Post
Existing reference numbers from Helpdesk:
RAT (2G/3G/HSPA+):HSPA+
www.speedtest.net results (if possible):2mbps down 0.5mbps up
Cell ID (if possible):
RSSI (if possible)
Any other information relevant to the problem:
 
Location: Capital Park, Pretoria
Date & Time of Issue: For the last 4 weeks now....
Device Manufacturer & Model (e.g. Huawei E1820, ZTE MF190): Huawei E1752- white stick
Contract Type (pre- or post-paid): Pre-paid R1499 deal
Existing reference numbers from Helpdesk:None
RAT (2G/3G/HSPA+):HSPA at present
www.speedtest.net results (if possible):http://www.speedtest.net/result/1293142398.png 0.16mbps down and 0.14 mbps up
Cell ID (if possible): shifts between 22002,21992,21303
RSSI (if possible)bet ever been -81 up to 95+-
Any other information relevant to the problem:
Was doing ok with woooosh until recently- never experience lightning speeds ---- best been just over 2Mbps.... never seen the wooosh spoken of on MYBB.....
Recently getting like 25-55 kbps- no typo- 25-55 kbps
Please help
 
Randburg seems quite stable, but still slow. Ping of 300ms, 2Mb down, 0.9Mb up. Spoke to a techie today, must perform s few tests and give feedback by monday

@ginngs, if you reading this, they also emailed me MDMA, asked me to take screenshots so they can see cell ID. I offered an MDMA log (which he did know existed). Cool part is, your app is becoming popular enough to help the telecom Gians to fix their issues!!! ;)


Sent from the MyBroadband iPhone App
 
renierp said:
Randburg seems quite stable, but still slow. Ping of 300ms, 2Mb down, 0.9Mb up. Spoke to a techie today, must perform s few tests and give feedback by monday

@ginngs, if you reading this, they also emailed me MDMA, asked me to take screenshots so they can see cell ID. I offered an MDMA log (which he did know existed). Cool part is, your app is becoming popular enough to help the telecom Gians to fix their issues!!! ;)


Sent from the MyBroadband iPhone App
Click to expand...

Isn't that something! But at least Cellc conceded to this and are using it to provide a better service. Doubt MTN and VC would have .......
 
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