Cell C Network Issues: Disconnects, Coverage, Throughput Problems - Report Here

Cell_C said:
Good Day

i have noted this, and am taking up with them, as we speck.

Regards
~AM~
Click to expand...


thanks AM and thanks for the call - be sure to tell techies it's an INTERMITTENT fault - I can get 3G to actually load web pages roughly 10% of the time...
 
eye_scream said:
Location: Saxonwold and Sandton
Date & Time of Issue: Since purchase on 24 May 2011
Device Manufacturer & Model (e.g. Huawei E1820, ZTE MF190): Nokia E71 tethered via USB cable
Contract Type (pre- or post-paid): Pre-paid
Existing reference numbers from Helpdesk: N/A
RAT (2G/3G/HSPA+): 3G
www.speedtest.net results (if possible): N/A
Cell ID (if possible): N/A
RSSI (if possible): N/A
Any other information relevant to the problem: I purchased a 24GB speedstick for my aunt on 17 May. It worked beautifully in my home and office on 17 and 18 May. Speeds at the office in Sandton at over 5Mbps. Speeds at home in Saxonwold, where I usually only have EDGE, at 2Mbs. I tested the SIM in my old Nokia E71 and got similar speeds at home. So I purchased just the 24GB SIM for myself on 24 May and put it into the Nokia. After a few seconds or minutes I remain connected but have zero throughput. Can't access any sites, not even www.cellc.co.za Need to reconnect to resume service. But it means I can't download anything. Tried the SIM in another phone - same story. Tried on another PC - same story. So I assume it is a network issue?
Click to expand...

Good Day eye_scream

Please can you PM you contact details :
and data sim number :

Regards
~AM~
 
Hi

Couple of things on my side. Firstly, kudos to cell C for being so quick to respond.
Secondly, I tried to connect by tethering my wife's Nokia C7 and it is working well. Hasn't cut out yet, and in an area where I only have Edge on the other networks, here is my speedtest:

1313722384.png


Will keep you posted if I have any issues, but so far, so good.
 
Ok, so further to my last post. I got no throughput soon after posting on the C7. So here is the summary: With Speedstick, no problems. Same PC, 3 different phones tethered, no throughput after a few minutes. BUT on phone browsing works perfectly. For some reason, instead of creating a DUN to tether from Windows, I used Nokia's Ovi suite. On connecting, I was told to download a hotfix which would stop some modems responding at fast speeds. Downloaded it, and this morning, after 30 minutes 78MBs, I am still getting data.

The file for anyone else who may run into the problem: http://support.microsoft.com/kb/925681/en-us
 
eye_scream said:
The file for anyone else who may run into the problem: http://support.microsoft.com/kb/925681/en-us
Click to expand...
Interesting find, thanks for sharing.

Take note of the following:
Prerequisites
To apply this hotfix, your computer must be running one of the following Windows operating systems:
  • Windows XP Service Pack 2 (SP2)
  • Windows Vista Service Pack 1 (SP1)
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008
  • Windows Server 2008 Service Pack 2 (SP2)
  • Windows 7
  • Windows Server 2008 R2
Click to expand...
In other words, if you have Windows XP SP3 or Windows 7 SP1, you do not need this hotfix as it is already included.
 
@Cell_C - Have PM'ed you the details. I you need anything else give me a shout.
Thanks Again.
 
torgo said:
Location: Kyalami, Midrand
Time of issue: past 2-3 months
Device (Huawei / ZTE): E1820?? - White speedstick
Contract Type (pre- or post-paid): prepaid
Existing reference numbers from Helpdesk: no response from queries logged with technical
RAT (2G/3G/HSPA+): HSPA+
www.speedtest.net results (if possible): When it works, about 1,5 - 2Mb/s, otherwise 10Kb/s
Cell ID (if possible): 16143
RSSI (if possible): -87dBm
Any other information relevant to the problem: Full signal strength, but no throughput. Constantly have to disconnect and reconnect to do anything. If you leave it idle for 2 minutes, then no throughput again. Have 2GB bundle but cannot finish it fo rteh month due to the throughput and the constant need to disconnect and reconnect...
Click to expand...

Hi Cellc;

Can I get some feedback as to the progress at this tower? What if anything has been done?
 
Bundu said:
I got this SMS from Cell C on 12 May and there has been NO/ZILCH/NADA progress.

From: +27840001357
Time: 12 May 2011 12:28PM
Good Day Mr. ############,
as per our teecom, your reference number is TT1375567.
These queries take up to 5 to 7 working days to be completed.
Kind Regards,
Cell C - Technical Support
Click to expand...

Intermittent 3G, but mostly RSSI -73dBm EDGE and then speed as above.

And this after the problem has been escalated to Cell C management.... I'm steadily losing all hope that the problem at tower 2084 will be fixed soon :-(
 
Thank you cell c for fixing my download speed:


Upload speed could use work, but I'm happy

Location: Sunninghill, Johannesburg
Time of issue: 10:30AM 2011-05-28
Device (Huawei / ZTE): Huawei 1820
Contract Type (pre- or post-paid): Prepaid
Existing reference numbers from Helpdesk: 1374524
RAT (2G/3G/HSPA+): HSPA+
www.speedtest.net results (if possible):
Cell ID (if possible): 19172
RSSI (if possible): -70 dbm
 
Repeated disconnects

Number of effected SIM: ********** (IMEI: ***************) (RSSI: -61dBm)
Type of service (pre- or post-paid): post-paid
Physical address, location or Coordinates: Kensington, Cape Town
Time of Issue: All the time (since 26-05-2011)
Dongle / handset used, Make and Model: Huawei E1752
What OS and version are you using on the connecting device (Windows / Mac / Linux): Windows 7 (Home Edition)
www.speedtest.net results (if possible): n/a
Full description of the problem with as much detail and history as possible: Repeated Internet disconnects, Data throughput is very low. Purchased 2Gb - 12 month data package on Thursday 26-05-2011 once it was confirmed at the store that there was coverage for my area. Connection was average on the 26th, but since then repeated disconnects (more than 20 before I quit) making the service pretty much unusable. This is my first attempt at adding my voice to what appears to be a long standing issue with many CellC customers. I pray that this is resolved soon or I would be forced to take the CPA route and return the modem for a full refund. Been lucky to be able to post this information
 
Last edited by a moderator:
Location: Hospital Park, Bloemfontein
Time of issue: 2011-05-29; from about 19h00
Device (Huawei / ZTE): Huawei Black Stick E1820 11.831.03.00.00
Contract Type (pre- or post-paid): post
Existing reference numbers from Helpdesk: 1379133
www.speedtest.net results (if possible): not possible
Any other information relevant to the problem: frequent disconnects; connects, but no throughput; no connection at all... in other words, the USUAL :mad:
RSSI: -89dBm
MCC: 655
MNC: 07
LAC: 46
RNC ID: 305
Cell ID: 49343
SNR: -103, -17
 
Location: Port Elizabeth (Draaifontein Road in St Albans NOT Greenbushes)
Date & Time of Issue: 27 May 2011 to Current Date
Device Manufacturer & Model: Huawei E1820
Contract Type: Pre-Paid (R3000 Promo One)
Existing reference numbers from Helpdesk: N/A
Operating System: Windows 7 (Tried it on Windows XP, same result)
RAT: HSPA+
Speedtest Results: http://www.speedtest.net/result/1320560512.png JHB / http://www.speedtest.net/result/1320562895.png CPT

Cell ID: 53381
RSSI: 67 (Was 71 been moving it around a bit)
MCC: 655
LAC: 43
MNC: 07
RNC ID: 403

Hi Cell_C, I did send you a email, many apologies for that I did not notice this thread, Sorry :(
Ok Cell C is new in my area probably a week or so, not sure. My speedtest results always show the exact same result no matter how many times I do it and no matter what time. With a RSSI of 67 should it not be showing a better speed ? :)
Is the tower capping the speeds in my area (0.74 & 0.62), it certainly looks like it, should it not be set at a higher speed.
If I compare it to Vodacom which is the only other 3G service in that area, there is huge difference in speed between them.
Please have a look at the tower maybe it has not been set up properly, Thank You!
 
Location: Centurion, Lyttelton
Date & Time of Issue: 27-31 May 2011
Device Manufacturer & Model (e.g. Huawei E1820, ZTE MF190): Huawei 1820
Contract Type (pre- or post-paid): pre-paid
Existing reference numbers from Helpdesk: n/a
RAT (2G/3G/HSPA+): HSPA+
www.speedtest.net results (if possible): and
Cell ID (if possible): n/a
RSSI (if possible): -81dBM
Any other information relevant to the problem: General download speed quite below normal 3mbit/sec speeds. Uploads are very slow compared to normal 1,75mbit/sec. Not experiencing any disconnects etc.
 
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Slow upload and/or slow download and/or EDGE only etc etc

Location: Midwood Avenue, Claremont, 7708, Cape Town
Time of issue: Various times since 1st May
Device (Huawei / ZTE): Huawei E1820
Contract Type (pre- or post-paid): Prepaid
Existing reference numbers from Helpdesk: TT 1383219 - have had 1 (missed) call from 0843004380 on Saturday 28 May, but nothing further

www.speedtest.net results (if possible): See below

Any other information relevant to the problem:

Network speeds (upload and download) vary at times from acceptable to awful. I have noticed switching between the following CellIDs - 40081, 40391 and 40394. Speeds depend very much on which CellID is in use. Following tests are both from this morning (1 June).

CellID 40394: http://speedtest.net/result/1321394122.png - 5449/1647kb/s ping 100ms

CellID 40081: http://speedtest.net/result/1321437411.png - 1892/29kb/s ping 173ms

The RSSI values on 40394 vary between -85 and -97 and on 40081 between -75 and -85. However, 40394 always gives much better speeds even though the signal is much weaker according to the RSSI values.

CellID 40394 has only been used fairly recently and maybe a new tower? Would be interested to know where it is. The other towers I have seen are 40081 which I think is at the Homechoice building in Main Road Claremont and 40391 which is in Lansdowne Road at the Clareinch post office.
 
fsgoldstein said:
Location: Midwood Avenue, Claremont, 7708, Cape Town
Time of issue: Various times since 1st May
Device (Huawei / ZTE): Huawei E1820
Contract Type (pre- or post-paid): Prepaid
Existing reference numbers from Helpdesk: TT 1383219 - have had 1 (missed) call from 0843004380 on Saturday 28 May, but nothing further

www.speedtest.net results (if possible): See below

Any other information relevant to the problem:

Network speeds (upload and download) vary at times from acceptable to awful. I have noticed switching between the following CellIDs - 40081, 40391 and 40394. Speeds depend very much on which CellID is in use. Following tests are both from this morning (1 June).

CellID 40394: http://speedtest.net/result/1321394122.png - 5449/1647kb/s ping 100ms

CellID 40081: http://speedtest.net/result/1321437411.png - 1892/29kb/s ping 173ms

The RSSI values on 40394 vary between -85 and -97 and on 40081 between -75 and -85. However, 40394 always gives much better speeds even though the signal is much weaker according to the RSSI values.

CellID 40394 has only been used fairly recently and maybe a new tower? Would be interested to know where it is. The other towers I have seen are 40081 which I think is at the Homechoice building in Main Road Claremont and 40391 which is in Lansdowne Road at the Clareinch post office.
Click to expand...

Good day


tried to call you. please can you PM when available.

Regards
~AM~
 
Location: Strand/Somerset West
Date & Time of Issue: 27-31 May 2011 + today
Device Manufacturer & Model (e.g. Huawei E1820, ZTE MF190): Huawei 1820
Contract Type (pre- or post-paid): pre-paid
Existing reference numbers from Helpdesk: n/a
RAT (2G/3G/HSPA+): HSPA+
www.speedtest.net results (if possible): Unable to open website too slow.
Cell ID (if possible): n/a
RSSI (if possible): ??
Any other information relevant to the problem: between 96 and 99% signal strenght, connects but extremly slow not getting more than 80kbps connection speed, trying to dl files not getting more than 2k a second(if i can get a page open) used to get between 800K and 900K, but the last three months the speed has degraded rapidly......
 
Location: 8 Stone Haven Road, Paulshof, Sandton
Date & Time of Issue: All the time
Device Manufacturer & Model: Huawei E1820
Contract Type (pre- or post-paid): Pre-Paid
Existing reference numbers from Helpdesk: 1106013118 and 1388623
RAT (2G/3G/HSPA+): VODA EDGE (Roaming)
www.speedtest.net results (if possible): Not possible
Cell ID (if possible): N/A
RSSI (if possible): N/A

Any other information relevant to the problem:
There isn't an issue with the Device as it works perfectly in other areas. However, at home it is unable to pick up any Cell C 3G. It rarely connects to VODA EDGE Roaming. The call centre said that there is Cell C 3G connectivity in the area and will need to send someone out to check the tower.
 
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