Cell C Network Issues: Disconnects, Coverage, Throughput Problems - Report Here

Poor Connection keeps dropping line

Location: 28 Dick Burton St PLUMSTED W Cape
Date & Time of Issue: Since Last Week especially. getting worse
Device Manufacturer & Model Huawei E1820
Contract Type: pre-paid
Existing reference numbers from Helpdesk:
RAT (2G/3G/HSPA+): HSPA+
www.speedtest.net results (if possible):
Cell ID (if possible):
RSSI (if possible, see How to check signal strength (RSSI)): 85 - 91
Any other information relevant to the problem: Very slow after 3pm Sometime unusable. Good in morning. have not checked RSSI when good speed
 
EDGE Speeds for Musgrave Area: Durban

Place: Currie Road, Musgrave, Durban
Time 20:30 6th September 2011
Modem ZTE (Black)
Contract type 60Gb package - April 2011
Call centre: Gave up waiting on hold for +25 minutes
Sent email to customer support.

Connection HSPA+
Speedtest.net : Seems capped at EDGE speeds despite HSPA+ connection
Laptop OS Windows 7 Pro 32 bit

Been working perfectly for +5 months until Monday (5th Sept) since then
cannot get more than EDGE speeds.
 
Here is Cell C new +h900 network in action and lately this has been everyday,Cell C.............................................PLEASE SORT YOUR NETWORK OUT(getting tired of typing this, so for the record it is.... copy and paste)

http://www.speedtest.net/result/1470981374.png

.......and for the record my settings are the same, nothing has been changed blah blah........what do I have to do, who's backside do I have to kiss!!!!!!!!

This is what I am use to http://speedtest.net/result/1392184358.png and this is what I expect. if not better.
 
Last edited:
allanb said:
Location: 28 Dick Burton St PLUMSTED W Cape
Date & Time of Issue: Since Last Week especially. getting worse
Device Manufacturer & Model Huawei E1820
Contract Type: pre-paid
Existing reference numbers from Helpdesk:
RAT (2G/3G/HSPA+): HSPA+
www.speedtest.net results (if possible):
Cell ID (if possible):
RSSI (if possible, see How to check signal strength (RSSI)): 85 - 91
Any other information relevant to the problem: Very slow after 3pm Sometime unusable. Good in morning. have not checked RSSI when good speed
Click to expand...

Cell Id: 40292, 44811, 44814
Changing every few minutes

Could you please let me know location of these towers?(to try directional aerial)

RSSI varying every minute from -85 to -99dBm
 
Only GPRS since 8h45 am this morning.

Device: NOKIA 6210 NAVIGATOR
Contract: Prepaid

Current Profile - Cell C
Net: 655 07 (GSM)
Signal: 100% -83dBm
LAC: 117 (0075)
Cell ID: 21322 (534A)

SA
Test conducted on Thursday, September 08, 2011 7:45:58 PM

Download Speed: 162 kbps (20.3 KB/sec transfer rate)

Upload Speed: 46 kbps (5.8 KB/sec transfer rate)

Latency: 794 ms

SA;
Test conducted on Thursday, September 08, 2011 8:18:44 PM

Download Speed: 83 kbps (10.4 KB/sec transfer rate)

Upload Speed: 58 kbps (7.3 KB/sec transfer rate)

Latency: 1081 ms
 
Last edited:
Location: PE
Date & Time: 8/09/2011 & still problematic
Device: E1820
Contract: 5GB Prepaid
RSSI: -81dBm
LAC: 43
RNC ID: 403
Cell ID: 50592

Connects but cannot browse.
Pings fine, but webpages, ftp, remote just takes for ever & sometimes timesout.
I cant remember if this happened before or after i did the new firmware & dashboard update.
 
Last edited:
Location: JHB
Date & Time: 11:19am 2011/09/12
Device: E1820
Contract: 5GB prepaid
RSSI: <=-51dB

Not sure the tower details, but it seems a common problem whether I'm at home, work, JHB, Pretoria.

Getting 0 data throughput problems where data down just drops to 0. I have had this issue from day 1 and complained numerous times and eventually just gave up and accepted the crap service from cell c. But now I'm sitting with >=-51dB signal and still getting the same problem? You can no longer blame this on poor reception it is definately something cell c is doing wrong somewhere. I can't even load speedtest without 10 refreshes. Bleh

Luckily my prepaid expires soon and I can move over to another provider.

 
Decotey said:
Location: JHB
Date & Time: 11:19am 2011/09/12
Device: E1820
Contract: 5GB prepaid
RSSI: <=-51dB

Not sure the tower details, but it seems a common problem whether I'm at home, work, JHB, Pretoria.

Getting 0 data throughput problems where data down just drops to 0. I have had this issue from day 1 and complained numerous times and eventually just gave up and accepted the crap service from cell c. But now I'm sitting with >=-51dB signal and still getting the same problem? You can no longer blame this on poor reception it is definately something cell c is doing wrong somewhere. I can't even load speedtest without 10 refreshes. Bleh

Luckily my prepaid expires soon and I can move over to another provider.

Click to expand...

You and I have the same problem. CellC black speedstick never seem to work anywhere - not Sandton, Hatfield or Pretoria East.
 
Location: Centurion
Date & Time of Issue: last 3 weeks
Device Manufacturer & Model Huawei E1820 and ZTE MF688
Contract Type pre and post-paid
Existing reference numbers from Helpdesk:1447436, 1448226
RAT (2G/3G/HSPA+): 3G HSPA+
www.speedtest.net results (if possible): http://www.speedtest.net/results.php?sh=7b3722ecee67aca9898b62818b76a959&ria=0
Cell ID (if possible):
RSSI : -89 to -91
Any other information relevant to the problem: the service was slow but acceptable up to 3 weeks ago. Now only 10% of the time i can connect to the network and it will work for 5 min and then there is no throughput. disconnect and after 30 to 50 min it will reconnect again and work for 5 min.
roaming on the voda network connects but no throughput at all!
the issue is worse with the 1820 over the zte 688 with both the pre and post paid sim cards.

basically No service for 3 weeks PLEASE HELP!
 
Location: Durban
Date & Time: 15/09/2011 around 14:50
Device: Samsung Galaxy S
Contract: RBM 200
Signal Strength: -80 to -83dBm

No data connection available. It came up for around 10 minutes (I think) and its now down again.
 
GayTechie said:
where abouts in glenwood are you? Just give a street no numbers or anything not planning on stalking you. Will identify the possible sites u would be getting signal from and narrow it down for cell c. Could be a MW link that's gone wonky causing the transmission to drop.
Click to expand...

Hi - sorry I took so long to come back but I had given up looking for responses to my blog. Situation is still the same. My street is Woodburn Place, parallel to Moore road and off Bulwer road

Thanks for your response
 
Last edited by a moderator:
Location durban gateway
Test conducted on Wed Sep 21 2011 11:27:12 GMT+0200 (South Africa Standard Time)

Download Speed: 49 kbps (6.1 KB/sec transfer rate)
Upload Speed: 114 kbps (14.3 KB/sec transfer rate)
Latency: 147 ms
very slow since duesday
this is not an isolated problem
white prepaid modem
i have had the same problem for a week
in all areas in durban
rossburgh
durban centra;
unhlanga
bluff
last week thursday it was not working so i went to a cell C shop to check if i still had data
plenty data left
hahaa but they did not say any thing about problems
what ever has happened i hope it comes right soon
i suspect the network cant take the popularity
 
Test conducted on Wed Sep 21 2011 12:58:15 GMT+0200 (South Africa Standard Time)

Download Speed: 529 kbps (66.1 KB/sec transfer rate)
Upload Speed: 789 kbps (98.6 KB/sec transfer rate)
Latency: 135 ms
best speed i have had in a week
spring field park durban
 
Location Randjesfontein
Date and time of Issue last few weeks
Device manufacturer ZTE MF 190
Pre paid 2gig
speedtest.net results http://speedtest.net/result/1495731844.png
1495731844.png


The stick appears to have full signal, but all pages time out, emails wont load, nothing. Reconnect a few times and it works for a few minutes then stops again.
Are the cell C towers over loaded? This seems to happen more at certain times, one of the worst is around 6:30 pm
The service started of very well, but over the last month things have gone very poor.

I end up using my vodacom dongle. If this wasnt pre paid I would have cancelled my contract by now.
 
Location: Summerstrand PE
Date & Time: 19 September till present.
Device: Phone + speed sticks
Contract: Pre Paid Voice + Data

Cell signal is very unstable. Moves from -90dBm to -75dBm on MDMA. Keeps on moving between 3g and edge all the time with constant disconnects.
So unstable I can not get 2 speed tests off without showing a major fluctuation.
 
Location: Trichardt Rd, Lyttelton Manor, Centurion
Date & Time of Issue: 2011-09-23
Device Manufacturer & Model: Huawei E1820
Contract Type (pre- or post-paid): Prepaid
Existing reference numbers from Helpdesk: None
RAT (2G/3G/HSPA+): 3G
www.speedtest.net results (if possible):
Cell ID (if possible): 22492
RSSI: -83dBm
Any other information relevant to the problem:

Unable to connect the whole day: "The remote server did not respond in a timely fashion". Modem light is flashing blue once every 3 secs.
 
Location. Equestria pretoria
Date. 24 September 2011 from 09:00
Device. Ipad2 and e1820
Contract. Prepaid
Problem. Low signal. Disconnects. Unable to load webpages. Irratic connection. Seems like the equestria base station is down.
 
Equestria is fixed

Test Date: Sep 25, 2011 7:39
Connection Type: 3G.
Server: Johannesburg
Download: 3.25 Mbps
Upload: 0.55 Mbps
Ping: 59 ms
 
Constant Disconnects

Location: Durban, Glen Hills
Date & Time of Issue: Started around the 23rd of September
Device Manufacturer & Model: ZTE MF 668
Contract Type (pre- or post-paid): Post-paid
www.speedtest.net results (if possible): http://www.speedtest.net/result/1503211635.png
Any other information relevant to the problem:
We've had this thing for a couple of months now (since Feb about), it's ridiculously unstable but it used to be pretty usable. In the last couple of months it's started swinging from relatively decent to speeds that'd make a dial-up connection cringe. It sometimes literally can't even load Google. The dashboard claims you're on HSPA+ with four bars strength but there's not even a smidgeon of data coming through.

The biggest problem I'm having now (that started on Friday) is that it'll now only stay connected for an hour or two and then spontaneously disconnect. Even when the connection is decent and I'm getting decent speeds, it'll just disconnect. Upon trying to reconnect I'll often get "connection was terminated from a remote server" or whatnot for my first few tries.

It's ridiculously annoying.
 
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