Still not fixed - its fine when its on EDGE - seems like you can get uploads and downloads, but you are knocked off every 10 min and have to wait sometimes up to 15 minutes for another connection. Its bad! When it goes onto WCDMA you cannot get an internet connection. Surely Cell C should fix this. I went into the Cell C shop in Eastgate and people were talking about it. Had my modem checked and its not that. Surely the Cell c rep can look at this - I am told they are working on it but its now some 6 days with no good connection!
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Cell C Network Issues: Disconnects, Coverage, Throughput Problems - Report Here
- Thread starter Cell_C
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Still not fixed - its fine when its on EDGE - seems like you can get uploads and downloads, but you are knocked off every 10 min and have to wait sometimes up to 15 minutes for another connection. Its bad! When it goes onto WCDMA you cannot get an internet connection. Surely Cell C should fix this. I went into the Cell C shop in Eastgate and people were talking about it. Had my modem checked and its not that. Surely the Cell c rep can look at this - I am told they are working on it but its now some 6 days with no good connection!
Arador
Member
A little birdy in CellC tech support told me last night that CellC is aware of a major issue with Data connectivity on the East Rand and that the problem has been escalated to ICASA.
This was after I phoned them about 27 times in the past two days. I either wait forever (20min+) for a tech support person to answer, or when they do, the line mysteriously drops right after I explain my problem to them. (3 times out of the 5 that I got through to someone) Strange since it does not drop while I am holding for 20 minutes.
I would really like to know what is going on here as I have had useless data connections on the East Rand since around Feb 2012. It is connected but if any data moves and it doesn't just sit idle, I get pings anywhere from 4-180 SECONDS with about a 68% packet loss.
Now the guy could have been lying to me because he was to lazy to help but why am I getting the feeling that something terrible is going on with CellC in the East Rand and no one is honest about it?
This was after I phoned them about 27 times in the past two days. I either wait forever (20min+) for a tech support person to answer, or when they do, the line mysteriously drops right after I explain my problem to them. (3 times out of the 5 that I got through to someone) Strange since it does not drop while I am holding for 20 minutes.
I would really like to know what is going on here as I have had useless data connections on the East Rand since around Feb 2012. It is connected but if any data moves and it doesn't just sit idle, I get pings anywhere from 4-180 SECONDS with about a 68% packet loss.
Now the guy could have been lying to me because he was to lazy to help but why am I getting the feeling that something terrible is going on with CellC in the East Rand and no one is honest about it?
Location: Kenridge, Cape Town
Date & Time of Issue: Past week or two
Device Manufacturer & Model: ZTE MF668
Contract Type (pre- or post-paid): prepaid (R1299 promo for 24gig)
Existing reference numbers from Helpdesk: n/a
RAT (2G/3G/HSPA+): 3G, but *slow*
www.speedtest.net results (if possible): n/a (haven't tested)
For most of July, the speeds with Cell C have been rather appalling. The 3G signal is at 1 bar for most of the time, 2 tops. I set it in the connection manager so that it's UMTS only, seeing as I didn't like it switching to EDGE every few minutes. Some days it's all right, but a lot of the time it's painfully slow. Sometimes no throughput at all. It just hangs there and I have to reload the page - nothing.
Date & Time of Issue: Past week or two
Device Manufacturer & Model: ZTE MF668
Contract Type (pre- or post-paid): prepaid (R1299 promo for 24gig)
Existing reference numbers from Helpdesk: n/a
RAT (2G/3G/HSPA+): 3G, but *slow*
www.speedtest.net results (if possible): n/a (haven't tested)
For most of July, the speeds with Cell C have been rather appalling. The 3G signal is at 1 bar for most of the time, 2 tops. I set it in the connection manager so that it's UMTS only, seeing as I didn't like it switching to EDGE every few minutes. Some days it's all right, but a lot of the time it's painfully slow. Sometimes no throughput at all. It just hangs there and I have to reload the page - nothing.
Jola
Honorary Master
My Cell C has been really poor of late :
It has been reported, but no joy so far.
This is actually not usable, so not sure what to do.
BTW, the quality of reception is good, it is just really poor throughput.
This is in Illovo, Joburg - think it is the St Davids tower.
It has been reported, but no joy so far.
This is actually not usable, so not sure what to do.
BTW, the quality of reception is good, it is just really poor throughput.
This is in Illovo, Joburg - think it is the St Davids tower.
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Jola
Honorary Master
Hmm, I have had to switch to my phone hotspot (Vodacom), at least that works.
Come on Cell C, what is wrong with the throughput on your St Davids tower ?
Come on Cell C, what is wrong with the throughput on your St Davids tower ?
My Cell C has been really poor of late :
It has been reported, but no joy so far.
This is actually not usable, so not sure what to do.
BTW, the quality of reception is good, it is just really poor throughput.
This is in Illovo, Joburg - think it is the St Davids tower.
Good Day Jola
I have PM you.
As well as given you my details.
Will investigate and assist as best possible.
REgards
~AM~
Jola
Honorary Master
Ahh, it is getting better, at least the ping is :wtf:
Been having issues off and on since last week with frequent disconnects. I'm in Edgemead, Cape Town.
Date & Time of Issue: Since 17th July
Device Manufacturer & Model: Huawei E1820
Contract Type (pre- or post-paid): pre-paid
Existing reference numbers from Helpdesk: no
RAT (2G/3G/HSPA+): HSPA+
www.speedtest.net results (if possible): as per below. Speed is fine (when I can connect).
Cell ID (if possible): 40594
RSSI: -77
Any other information relevant to the problem: Often when I try to reconnect it fails with a 628 error.
Date & Time of Issue: Since 17th July
Device Manufacturer & Model: Huawei E1820
Contract Type (pre- or post-paid): pre-paid
Existing reference numbers from Helpdesk: no
RAT (2G/3G/HSPA+): HSPA+
www.speedtest.net results (if possible): as per below. Speed is fine (when I can connect).
Cell ID (if possible): 40594
RSSI: -77
Any other information relevant to the problem: Often when I try to reconnect it fails with a 628 error.
Location: Kenridge, Cape Town
Date & Time of Issue: 07/23/12
Device Manufacturer & Model: ZTE MF668
Contract Type (pre- or post-paid): prepaid (R1299 promo for 24gig)
Existing reference numbers from Helpdesk: n/a
RAT (2G/3G/HSPA+): 3G, when actually able to stay connected
www.speedtest.net results (if possible): n/a (haven't tested)
Any other information relevant to the problem: Frequent disconnects
I'm also getting frequent disconnects here this evening. I'll try two or three times to connect and it says "failed to establish connection with remote computer". Then I'll eventually succeed after several tries, and the connection will drop after a few minutes, so I have to go through the whole process again.
Date & Time of Issue: 07/23/12
Device Manufacturer & Model: ZTE MF668
Contract Type (pre- or post-paid): prepaid (R1299 promo for 24gig)
Existing reference numbers from Helpdesk: n/a
RAT (2G/3G/HSPA+): 3G, when actually able to stay connected
www.speedtest.net results (if possible): n/a (haven't tested)
Any other information relevant to the problem: Frequent disconnects
I'm also getting frequent disconnects here this evening. I'll try two or three times to connect and it says "failed to establish connection with remote computer". Then I'll eventually succeed after several tries, and the connection will drop after a few minutes, so I have to go through the whole process again.
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Been having issues off and on since last week with frequent disconnects. I'm in Edgemead, Cape Town.
Date & Time of Issue: Since 17th July
Device Manufacturer & Model: Huawei E1820
Contract Type (pre- or post-paid): pre-paid
Existing reference numbers from Helpdesk: no
RAT (2G/3G/HSPA+): HSPA+
www.speedtest.net results (if possible): as per below. Speed is fine (when I can connect).
Cell ID (if possible): 40594
RSSI: -77
Any other information relevant to the problem: Often when I try to reconnect it fails with a 628 error.
Managed to say connected for the past 2 hours. The intermittent state continues...
And this morning it's flapping again.
Also having problems in the Parow/Durbanville/Langenberg areas. My cell keeps losing connection to the CellC network. What is going on?
I noticed this for the first time driving through the CBD yesterday evening.
After being connected for a few minutes, my phone would show "unable to connect to the internet" and show me a list of available wi-fi connections, as well as the Smartdata Cell-C connection.
No problem on my way home this evening.
Obronie
Well-Known Member
Here in Brackenfell I have also data problems, on my back up internet now. 100mb x 12months from Vodacom.....getting that deja vu feeling on using 3g internet the first time when it was R20 per MB.
Looks better this evening.
Jola
Honorary Master
Am I required to comment on this ?
Jola
Honorary Master
Hmm :
Test Date: Jul 27, 2012 4:54:53 pm
Connection Type: Wifi
Server: Sandton
Download: 64 kbps
Upload: 247 kbps
Ping: 2332 ms
Test Date: Jul 27, 2012 4:54:53 pm
Connection Type: Wifi
Server: Sandton
Download: 64 kbps
Upload: 247 kbps
Ping: 2332 ms