Cell C Network Issues: Disconnects, Coverage, Throughput Problems - Report Here

It does look like most people have the same problem. Good connection, unusable internet. Especially at peak times.

If that's not because of congestion then I don't know what is.
 
Does Cell_C actually look at this thread and does anything ever get done about network issues?
 
Perhaps Cell C should fix their network before releasing more promos! :mad: /an ex cell c fan.
 
wjkotze said:
I am living in central Stellenbosch and I have used Cell C as my primary internet service provider for the past 18 months. The service has been reliable and relatively fast ( typical: ping: 80ms, download: 2750 kbps, upload: 1250 kbps ) Since the middle of January 2013 the service has just collapsed. Despite a strong 3g signal I can get virtually no internet service at all. About 50% of the time I cannot even use speedtest.net. Just outside Stellenbosch I am getting download speeds of up to 7250 kbps on my iphone which confirms that it is not a device problem.

I will appreciate some feedback from a Cell C representative.



Location: Central Stellenbosch

Date & Time of Issue: Since mid January 2013

Device Manufacturer & Model : ipad 2; ipad 3; iphone 5; e1752 modem

Contract Type (pre- or post-paid): prepaid

Existing reference numbers from Helpdesk: 1737188

RAT (2G/3G/HSPA+): 4 to 5 bar 3g signal

www.speedtest.net results (if possible):

worst result: ping 1750ms,download 85 kbps, upload 2kbps
best result: ping 225ms,download 625 kbps, upload 65kbps
50% of the time you cannot even get a speedtest result.
Click to expand...

I'd like to second this. Cell Towers with ID's 44082 and 42281 are completely useless. There is either major congestion, or a major network issue. If this does not get fixed soon, I'm going to start a social media campaign to warn people not to throw their money in the water. This Giga 200 Sim cost me R1799, dammit.
 
I am glad to see I am not the only one. I already sent the Cell Rep on this thread a PM. He/She came back to me with the same standard answer and that is to complete the standard form. I have done this previously. Still waiting for an answer. Why don't they just admit that something is wrong? Congestion, faulty AP's, whatever. We just need a proper answer. I also agree with the congestion theory as I have been to Bloem recently and the speed to the internet is much better than in Centurion.
 
Good everyone,

Please send an email to [email protected] or PM Cell_C if you are experiencing network challenges. It is important to include all the details requested as per below.

First and Last name:
Contact Number:
Email Address:
Number of effected SIM:
Type of service (pre- or post-paid):
Physical address, location or Coordinates:
Time of Issue:
Dongle / handset used, Make and Model:
What OS and version are you using on the connecting device (Windows / Mac / Linux):
www.speedtest.net results (if possible):
Full description of the problem with as much detail and history as possible:
Some questions to consider:

Data Problem (GPRS/EDGE/3G)?
Unable to connect to the Internet?
Internet connection times out?
Data throughput is very low (<100Kbps)?
Data throughput is good but not excellent (<2Mbps)?
Cannot access a specific site?
Cannot access specific service (e.g. E-Mail, VPN or BlackBerry)?
Is this a recurring problem?
Have you called in the past Cell-C for the same problem?
How long ago have you registered the same complaint?
You know of anyone else that experiences the same issue?

As soon as we receive this details we will escalate to our network team for assistance.

Regards
CellC|TM
 
Cell_C said:
Good everyone,

Please send an email to [email protected] or PM Cell_C if you are experiencing network challenges. It is important to include all the details requested as per below.

First and Last name:
Contact Number:
Email Address:
Number of effected SIM:
Type of service (pre- or post-paid):
Physical address, location or Coordinates:
Time of Issue:
Dongle / handset used, Make and Model:
What OS and version are you using on the connecting device (Windows / Mac / Linux):
www.speedtest.net results (if possible):
Full description of the problem with as much detail and history as possible:
Some questions to consider:

Data Problem (GPRS/EDGE/3G)?
Unable to connect to the Internet?
Internet connection times out?
Data throughput is very low (<100Kbps)?
Data throughput is good but not excellent (<2Mbps)?
Cannot access a specific site?
Cannot access specific service (e.g. E-Mail, VPN or BlackBerry)?
Is this a recurring problem?
Have you called in the past Cell-C for the same problem?
How long ago have you registered the same complaint?
You know of anyone else that experiences the same issue?

As soon as we receive this details we will escalate to our network team for assistance.

Regards
CellC|TM
Click to expand...

You have this information for the problem in central Stellenbosch. You would notice that I have quoted an help-desk reference number. What we need is feedback about the progress to resolve the problem. I also do not know how widespread this problem is. I have noticed that areas in Somerset West where I used to get good download speeds have a similar problem.
 
Sent my details via pm.

Time of Issue: Most evenings between 6:30pm and 10pm
Dongle / handset used, Make and Model: MF688
What OS and version are you using on the connecting device (Windows / Mac / Linux): Windows 8 Professional
www.speedtest.net results (if possible): Not possible
Full description of the problem with as much detail and history as possible:
It's the same problem as the the other posters here at MyBroadband. The connection is good but there's no throughput. It happens most evenings. Also it doesn't seem to gradually get worse, one just suddenly can't browse anymore. The connection stays good. If I restart the router then it connects fine but still can't browse until later in the evening. 8ta works fine.
Cell ID (Tower): 16823
RSSI: -85dBm
 
cant believe you still give people this massive info request!!!
if only you can FIX the ones we all did months ago, then maybe we can believe there is some credibility with this request!!

Cell_C said:
Good everyone,

Please send an email to [email protected] or PM Cell_C if you are experiencing network challenges. It is important to include all the details requested as per below.

First and Last name:
Contact Number:
Email Address:
Number of effected SIM:
Type of service (pre- or post-paid):
Physical address, location or Coordinates:
Time of Issue:
Dongle / handset used, Make and Model:
What OS and version are you using on the connecting device (Windows / Mac / Linux):
www.speedtest.net results (if possible):
Full description of the problem with as much detail and history as possible:
Some questions to consider:

Data Problem (GPRS/EDGE/3G)?
Unable to connect to the Internet?
Internet connection times out?
Data throughput is very low (<100Kbps)?
Data throughput is good but not excellent (<2Mbps)?
Cannot access a specific site?
Cannot access specific service (e.g. E-Mail, VPN or BlackBerry)?
Is this a recurring problem?
Have you called in the past Cell-C for the same problem?
How long ago have you registered the same complaint?
You know of anyone else that experiences the same issue?

As soon as we receive this details we will escalate to our network team for assistance.

Regards
CellC|TM
Click to expand...
 
Solitude said:
Sent my details via pm.

Time of Issue: Most evenings between 6:30pm and 10pm
Dongle / handset used, Make and Model: MF688
What OS and version are you using on the connecting device (Windows / Mac / Linux): Windows 8 Professional
www.speedtest.net results (if possible): Not possible
Full description of the problem with as much detail and history as possible:
It's the same problem as the the other posters here at MyBroadband. The connection is good but there's no throughput. It happens most evenings. Also it doesn't seem to gradually get worse, one just suddenly can't browse anymore. The connection stays good. If I restart the router then it connects fine but still can't browse until later in the evening. 8ta works fine.
Cell ID (Tower): 16823
RSSI: -85dBm
Click to expand...

I am having exactly the same problem in Pretoria East on my Ipad. The connecting icon runs the whole time. Connection is irratic.
 
I have an iphone 5. The default apn was apple.cellc.za I have been having numerous internet connection issues. I was told by the call centre agent to change this to 'internet'. Anyone know whats the difference between the two?
 
Hi Joe505

Ignore the call centre when it comes to the APN "Internet". That disables iPhone features like hotspot wifi and does not improve any issues, have tested it extensively.

Joe505 said:
I have an iphone 5. The default apn was apple.cellc.za I have been having numerous internet connection issues. I was told by the call centre agent to change this to 'internet'. Anyone know whats the difference between the two?
Click to expand...
 
After all my issues I posted to CellCRep to try sort this out, I asked for some feedback on the issues on MyBroadband. Their response via PM on Wednesday.

We have requested our senior management to engage with management of the network team and we have provided examples of the challenges that most people have reported on this forum.

For now we are logging individual calls and we are escalating to them for assistance.

Hopefully by the end of business today the network team will give us direction with regards to some of the issues experienced.
Click to expand...

Just keep on sending PM's and emailing and requesting references. This has to be sorted out sometime (hopefully).
 
Thanks Legosa.

How is the stability of your internet connection on the Apple APN? I can barely connect.

Legosa said:
Hi Joe505

Ignore the call centre when it comes to the APN "Internet". That disables iPhone features like hotspot wifi and does not improve any issues, have tested it extensively.
Click to expand...
 
Same issue in the StrubensValley area Roodepoort. I've been without online gaming since last week friday. This is not good for me!
 
I just want to note as well that I am experiencing the exact same problems in Pretoria. I have had 6 tickets in the last two weeks logged with the call center(when I can get through). From what I read in this thread it does seem that no one is getting feedback on this issue either. My question to the Cell C rep then is, what is the use of providing this info when nothing is done about it in any case? And why exactly is this taking so long to resolve?
 
connection on my tablet is stone dead in the evening even though it shows full signal. i thought there was something wrong with it but it connects perfectly during off peak times. sorry CellC i don't know how to find that gobbledygook you're asking for. GT2 10:1 with 3GB data SIM in Northcliff area. come on CellC you must know what's wrong why aren't you being up front with us?
 
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