- Sep 22, 2006
YES! And apparently WebAfrica don't give a hoot about it either. I have cancelled my service and am awaiting confirmation from them that this will terminate on 1 October and not 1 November as per their unacceptable 1 month notice period without pro rata.Dear Pixual
Are you still experiencing the problem?
I have the same problem from about 4pm untill I go to bed late at night.YES! And apparently WebAfrica don't give a hoot about it either. I have cancelled my service and am awaiting confirmation from them that this will terminate on 1 October and not 1 November as per their unacceptable 1 month notice period without pro rata.
There is no way I am going to pay for another month of this absolute joke of an internet service. I've half a mind to demand my money back for this current month. Every afternoon at around 4pm the service does what you see in the speedtest and it stays like that until I go to bed. Can't watch Netflix (in the HD res I pay for), can't even surf the net. Disappointment doesn't even begin to describe my experience, considering that when I signed up 3 months ago I was getting averages of over 15Mbps at any time of day.
Hi mcduiDear CellC,
I sent a complaint on the CellC website.
A technician came a few days later and all he did was to test the speed.
He said a technician would contact me.
I heard nothing for about 3 weeks.
Later a lady phoned from CellC to ask if my situation had improved. I said NO.
She said a tech should already have contacted me, but he would very shortly.
About 3 weeks later I have heard NOTHING.
Dear Internet users,
Is there not an independant body that customers can contact with severe service/sales issues?
I feel really very helpless. What can a little customer do to tackle a huge corporation? NOTHING. Like farting against thunder!
CellC know this.
That's why they treat customers with utter disdain!
Hi 8BitLifeView attachment 563761
In Joburg with LTE-A coverage. LTE-A, which according to Cell C's own website, should give me up to 100Mbps. Pathetic.
If anyone is looking to sign up to Cell C Home Fixed Wireless packages through Axxess/Afrihost,...DON'T! Pathetic speeds and that is when you actually have a connection. My connection drops AT LEAST once an hour and can take up to 10 minutes to reestablish. From what I have seen on these forums, I am not the only one. People in CT and Durbs are having same issues for months now. Cell C's packages are cheap for a reason. Cheap prices for a cheap network.