Cell C Speed Test Results

Pixual

Expert Member
Joined
Sep 22, 2006
Messages
1,956
Dear Pixual

Are you still experiencing the problem?

^NT
YES! And apparently WebAfrica don't give a hoot about it either. I have cancelled my service and am awaiting confirmation from them that this will terminate on 1 October and not 1 November as per their unacceptable 1 month notice period without pro rata.

There is no way I am going to pay for another month of this absolute joke of an internet service. I've half a mind to demand my money back for this current month. Every afternoon at around 4pm the service does what you see in the speedtest and it stays like that until I go to bed. Can't watch Netflix (in the HD res I pay for), can't even surf the net. Disappointment doesn't even begin to describe my experience, considering that when I signed up 3 months ago I was getting averages of over 15Mbps at any time of day.
 

mcdui

Active Member
Joined
Dec 6, 2010
Messages
49
YES! And apparently WebAfrica don't give a hoot about it either. I have cancelled my service and am awaiting confirmation from them that this will terminate on 1 October and not 1 November as per their unacceptable 1 month notice period without pro rata.

There is no way I am going to pay for another month of this absolute joke of an internet service. I've half a mind to demand my money back for this current month. Every afternoon at around 4pm the service does what you see in the speedtest and it stays like that until I go to bed. Can't watch Netflix (in the HD res I pay for), can't even surf the net. Disappointment doesn't even begin to describe my experience, considering that when I signed up 3 months ago I was getting averages of over 15Mbps at any time of day.
I have the same problem from about 4pm untill I go to bed late at night.
 

mcdui

Active Member
Joined
Dec 6, 2010
Messages
49
I think it would be helpful if we all indicate what area we are in to see where most of the problems are e.g. I would like to know if there are others in my area Boston Bellville with the same problems.
 

mcdui

Active Member
Joined
Dec 6, 2010
Messages
49
Dear CellC,
I sent a complaint on the CellC website.
A technician came a few days later and all he did was to test the speed.
He said a technician would contact me.
I heard nothing for about 3 weeks.
Later a lady phoned from CellC to ask if my situation had improved. I said NO.
She said a tech should already have contacted me, but he would very shortly.
About 3 weeks later I have heard NOTHING.

Dear Internet users,

Is there not an independant body that customers can contact with severe service/sales issues?

I feel really very helpless. What can a little customer do to tackle a huge corporation? NOTHING. Like farting against thunder!
CellC know this.
That's why they treat customers with utter disdain!
 

Pixual

Expert Member
Joined
Sep 22, 2006
Messages
1,956
What we can do is post more awareness threads like this one and let people know that Cell C and its resellers are not worth doing business with.

FYI, I am high on the Durban Berea, in a full coverage area as indicated by their map.
 

Cell_C

Cell C Representative
Company Rep
Joined
Sep 7, 2010
Messages
3,152
Dear CellC,
I sent a complaint on the CellC website.
A technician came a few days later and all he did was to test the speed.
He said a technician would contact me.
I heard nothing for about 3 weeks.
Later a lady phoned from CellC to ask if my situation had improved. I said NO.
She said a tech should already have contacted me, but he would very shortly.
About 3 weeks later I have heard NOTHING.

Dear Internet users,

Is there not an independant body that customers can contact with severe service/sales issues?

I feel really very helpless. What can a little customer do to tackle a huge corporation? NOTHING. Like farting against thunder!
CellC know this.
That's why they treat customers with utter disdain!
Hi mcdui

Please PM us your Location, ID number/account number and a number that we can reach you on.

^MP
 

chrisc

Executive Member
Joined
Aug 14, 2008
Messages
7,103
Been deliberating whether to change from RAIN to CellC when the double-data offer expires in November. My closest CellC transmitter is only 500 odd metres distant

Bought a SIM and R200 data/airtime to test. It took 8 or 9 phone calls to Cell C (the supposed Data help line is not a data help line and the staff are clueless) to just find out the mobile number so I could buy airtime

Then it would not connect. Spoke to 5 different people. 4 said the router (Huawei B618S-22D) would "never work" and I would have to buy one of theirs. The 5th said it would work, but did not know how to activate it

Next day a further 90 mins on the phone and it is working. Initial speed on a Tuesday afternoon is 12.25 mbps down. However, it seemed to stop around 7.00pm and gave 3.35 mbps. The next few days it varies between 2.25 mbps and 11.06 mbps. Not great but good enough for Netflix, just

I have an external antenna and aimed it towards the transmitter which is 530m away

The appalling part is speaking to Customer Service. Many of them did not know what a router is. Yet they work there and pretend to be data specialists. One put me through to sales, just to get rid of me
 

8BitLife

Active Member
Joined
Oct 9, 2018
Messages
33
Speed.png
In Joburg with LTE-A coverage. LTE-A, which according to Cell C's own website, should give me up to 100Mbps. Pathetic.

If anyone is looking to sign up to Cell C Home Fixed Wireless packages through Axxess/Afrihost,...DON'T! Pathetic speeds and that is when you actually have a connection. My connection drops AT LEAST once an hour and can take up to 10 minutes to reestablish. From what I have seen on these forums, I am not the only one. People in CT and Durbs are having same issues for months now. Cell C's packages are cheap for a reason. Cheap prices for a cheap network.
 

Cell_C

Cell C Representative
Company Rep
Joined
Sep 7, 2010
Messages
3,152
View attachment 563761
In Joburg with LTE-A coverage. LTE-A, which according to Cell C's own website, should give me up to 100Mbps. Pathetic.

If anyone is looking to sign up to Cell C Home Fixed Wireless packages through Axxess/Afrihost,...DON'T! Pathetic speeds and that is when you actually have a connection. My connection drops AT LEAST once an hour and can take up to 10 minutes to reestablish. From what I have seen on these forums, I am not the only one. People in CT and Durbs are having same issues for months now. Cell C's packages are cheap for a reason. Cheap prices for a cheap network.
Hi 8BitLife

Have you raised this issue with Axxess/Afrihost ?

^MP
 
Top