hi cellc
As by now you are aware that your cancellation dept is not accessible, please give me a call because i need to cancel my expired contract as well (0847771211)
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CellC cancellation
- Thread starter Stefand
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As by now you are aware that your cancellation dept is not accessible, please give me a call because i need to cancel my expired contract as well (0847771211)
074*******
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Hi Zaskar
Please PM us your Cell C number or Cell C account number as well as your contact number.
^MM
Please PM us your Cell C number or Cell C account number as well as your contact number.
^MM
Hi There
You need to cancel the contract via customer care or [email protected] if not it will run on a month to month basis until it's cancelled. There is a 30 days notice period for cancelltions.
We'll check your PM and assist.
^PN
You need to cancel the contract via customer care or [email protected] if not it will run on a month to month basis until it's cancelled. There is a 30 days notice period for cancelltions.
We'll check your PM and assist.
^PN
Good Afternoon
Thank you for reaching out to us regarding the billing of your Cell C account.
Please send us a Private Message with your Cell C/ID number in question + contact number so we can assist.
^NZ
ahf
Expert Member
Good day
Thank you for reaching out to us.
We are very sad to learn that you are leaving us. You can send your cancellation notice to [email protected].
Please include the Cell C/ ID number in question + your contact number.
^NZ
So, I sent a mail to [email protected] and I was then contacted by [email protected] saying they couldn't reach me (odd) and then asked for an alternative time/date which I provided two options but still no contact.
So @Cell_C what is the process to cancel my contract?
Please confirm your email address. We will follow up and revert to you.
^NT
^NT
KatlegoMenyatsoe
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- Mar 7, 2022
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I took a sim card only data contract with Cell C last year 2021. I verified with the sales agent that the line is a month to month contract and that I can cancel in the next few months since I will be installing Fibre. The sales agent guaranteed me that the there will be no cancelation fees just a 30 day notice period. Now when I cancel they tell me I need to pay a penalty fee of R5482.50 for early cancelation. What am I being penalized for since I did not receive any devise from them except sim card and they promised me on the call that there is no cancelation fee. I don't think that this is in line with the Consumer Protection Act.
@Cell_C I am attempting to cancel my 1000GB Month-to-month sim only LTE account, however I am now told that in February 2022 I was put on a fixed term contract and I have 10months left, or I must pay R5500 early cancellation penalty???? Please tell me this is joke? When asked when I was informed of this, they said I should take out my LTE sim from my router to check for SMS's, however no emails or SMS to the number I receive my billing for.
Hi there,
I am a Cell C Customer for years and loved their promotions. However, for the past year+, whenever there is loadshedding, I cannot connect via Mobile data to Internet services. I've tried all possible troubleshooting, including domestic only roaming and domestic and international roaming, network settings reset, etc, etc. It's really making my blood boil. Consultants at Customer Care tell me it's normal as the backup batteries of the towers don't hold charge for long. However, my buddies at MTN, Vodacom and Telkom do not have this problem(I have tested this many times). Now my question is :Can I cancel my data-Sim only contract with CELL C on this grounds alone? Am at my wits end
I am a Cell C Customer for years and loved their promotions. However, for the past year+, whenever there is loadshedding, I cannot connect via Mobile data to Internet services. I've tried all possible troubleshooting, including domestic only roaming and domestic and international roaming, network settings reset, etc, etc. It's really making my blood boil. Consultants at Customer Care tell me it's normal as the backup batteries of the towers don't hold charge for long. However, my buddies at MTN, Vodacom and Telkom do not have this problem(I have tested this many times). Now my question is :Can I cancel my data-Sim only contract with CELL C on this grounds alone? Am at my wits end
Hi ConradGM
Thank you for reaching out to us.
Unfortunately not as we are not in control of load shedding.
^SM
Thank you for reaching out to us.
Unfortunately not as we are not in control of load shedding.
^SM