CellC cancellation

ConnieM

New Member
Joined
Jan 21, 2021
Messages
2
g


Hi Smafike

Apologies for the unpleasant service experienced.

Our Social Media Team will contact you and assist.

^SM
hi cellc

As by now you are aware that your cancellation dept is not accessible, please give me a call because i need to cancel my expired contract as well (0847771211)
 

Cell_C

Cell C Representative
Company Rep
Joined
Sep 7, 2010
Messages
3,553
hi cellc

As by now you are aware that your cancellation dept is not accessible, please give me a call because i need to cancel my expired contract as well (0847771211)
Hi Connie

Kindly provide an alternative contact number to reach you on.

^PN
 

Cell_C

Cell C Representative
Company Rep
Joined
Sep 7, 2010
Messages
3,553
Hi Zaskar

Please PM us your Cell C number or Cell C account number as well as your contact number.

^MM
 

Thugscub

Expert Member
Joined
Dec 3, 2008
Messages
3,406
Hi Cell C, contract expired 17.1.2021 how do I know if it has been canceled. And I'm not going to be billed again. Pm you the number and details.
Thugscub
 

Cell_C

Cell C Representative
Company Rep
Joined
Sep 7, 2010
Messages
3,553
Hi There

You need to cancel the contract via customer care or sm@cellc.co.za if not it will run on a month to month basis until it's cancelled. There is a 30 days notice period for cancelltions.

We'll check your PM and assist.

^PN
 

NateDawg

New Member
Joined
Feb 16, 2021
Messages
1
I canceled my contract last year October and they told me it takes 19 days so they'll have to debit me for November as well but it will be the last... But still after that till today they've been debiting my account???
 

Cell_C

Cell C Representative
Company Rep
Joined
Sep 7, 2010
Messages
3,553
I canceled my contract last year October and they told me it takes 19 days so they'll have to debit me for November as well but it will be the last... But still after that till today they've been debiting my account???
Good Afternoon

Thank you for reaching out to us regarding the billing of your Cell C account.

Please send us a Private Message with your Cell C/ID number in question + contact number so we can assist.

^NZ
 

donabees

New Member
Joined
May 21, 2021
Messages
2
@Cell_C my contract comes to an end at the end of June 2021. I want to cancel it and move to a different provider. Where do I send notice of my cancelation to?
 

Cell_C

Cell C Representative
Company Rep
Joined
Sep 7, 2010
Messages
3,553
@Cell_C my contract comes to an end at the end of June 2021. I want to cancel it and move to a different provider. Where do I send notice of my cancelation to?
Good day

Thank you for reaching out to us.

We are very sad to learn that you are leaving us. You can send your cancellation notice to sm@cellc.co.za.
Please include the Cell C/ ID number in question + your contact number.

^NZ
 

donabees

New Member
Joined
May 21, 2021
Messages
2
Good day

Thank you for reaching out to us.

We are very sad to learn that you are leaving us. You can send your cancellation notice to sm@cellc.co.za.
Please include the Cell C/ ID number in question + your contact number.

^NZ
So, I sent a mail to sm@cellc.co.za and I was then contacted by dabrahams@cellc.co.za saying they couldn't reach me (odd) and then asked for an alternative time/date which I provided two options but still no contact.

So @Cell_C what is the process to cancel my contract?

 

Cell_C

Cell C Representative
Company Rep
Joined
Sep 7, 2010
Messages
3,553
Please confirm your email address. We will follow up and revert to you.

^NT
 
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