CellC cancellation

[ConnieM]

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Hi Smafike

Apologies for the unpleasant service experienced.

Our Social Media Team will contact you and assist.

^SM

hi cellc

As by now you are aware that your cancellation dept is not accessible, please give me a call because i need to cancel my expired contract as well (0847771211)

 

[Cell_C]

hi cellc

As by now you are aware that your cancellation dept is not accessible, please give me a call because i need to cancel my expired contract as well (0847771211)

Hi Connie

Kindly provide an alternative contact number to reach you on.

^PN

 

[ConnieM]

Hi Connie

Kindly provide an alternative contact number to reach you on.

^PN

074*******

 

[Cell_C]

Thank you, do expect a call.

^PN

074*******

 

[Zaskar09]

Same story, struggling to cancel a data line. @Cell_C, could you please assist?

 

[Cell_C]

Hi Zaskar

Please PM us your Cell C number or Cell C account number as well as your contact number.

^MM

 

[Thugscub]

Hi Cell C, contract expired 17.1.2021 how do I know if it has been canceled. And I'm not going to be billed again. Pm you the number and details.
Thugscub

 

[Cell_C]

Hi There

You need to cancel the contract via customer care or sm@cellc.co.za if not it will run on a month to month basis until it's cancelled. There is a 30 days notice period for cancelltions.

We'll check your PM and assist.

^PN

 

[NateDawg]

I canceled my contract last year October and they told me it takes 19 days so they'll have to debit me for November as well but it will be the last... But still after that till today they've been debiting my account???

 

[Cell_C]

I canceled my contract last year October and they told me it takes 19 days so they'll have to debit me for November as well but it will be the last... But still after that till today they've been debiting my account???

Good Afternoon

Thank you for reaching out to us regarding the billing of your Cell C account.

Please send us a Private Message with your Cell C/ID number in question + contact number so we can assist.

^NZ

 

[donabees]

@Cell_C my contract comes to an end at the end of June 2021. I want to cancel it and move to a different provider. Where do I send notice of my cancelation to?

 

[ahf]

@donabees try customerservice@cellc.co.za

 

[Cell_C]

@Cell_C my contract comes to an end at the end of June 2021. I want to cancel it and move to a different provider. Where do I send notice of my cancelation to?

Good day

Thank you for reaching out to us.

We are very sad to learn that you are leaving us. You can send your cancellation notice to sm@cellc.co.za.
Please include the Cell C/ ID number in question + your contact number.

^NZ

 

[donabees]

Good day

Thank you for reaching out to us.

We are very sad to learn that you are leaving us. You can send your cancellation notice to sm@cellc.co.za.
Please include the Cell C/ ID number in question + your contact number.

^NZ

So, I sent a mail to sm@cellc.co.za and I was then contacted by dabrahams@cellc.co.za saying they couldn't reach me (odd) and then asked for an alternative time/date which I provided two options but still no contact.

So @Cell_C what is the process to cancel my contract?

​

 

[Cell_C]

Please confirm your email address. We will follow up and revert to you.

^NT