Choice of Mobile ISP

[jonathanzg]

Hi There,

Pretty much new to mybroadband.co.za forums and this is my first post. So here goes

I am looking for advice. since we have much choice of where who we want to signup with on the mobile ISP and 4G spectrum being the big players etc. I would like to find out from the community in the JHB area and who spend adequate amount of time on mobile calls and data as to who they would choose as their SP.

My issues are as follows:

• Data Consumption and charges (in and out of bundles)
• Mobile Signal Coverage
• Voice bundles
• Post-sales Service

I have a concern about being on Vodacom, yes they are the largest user base in SA and potentially the largest cover (based on marketing 101), however due to my experiences with the large corporates, I find their MTTR (mean time to resolve) can be exceptionally painful and slow and sometimes don't even get it right.

I know this opens up a huge can of worms as this is based on perception but what I am looking for is justification to stay. Why not use other SP's?

I was on Cell C for a couple of years and hated the call drops etc and moved back to Vodacom and been with them since. but things have changed since 2012 and maybe a new fresh look on who/what and whys may shed some light not just to me but to others as well.

Thoughts?

 

[falcon786]

Simple,obvious and yet most important first step is to get 3 sim cards on prepaid(Cell C,MTN,TELKOM).

Test them properly in your specific area and see which works for you and then research further.

 

[falcon786]

For example MTN had crap network here where I work a few years ago and today I get 60Mbps with them,Cell C has also improved dramatically in many areas,Telkom don't always have coverage so it's important to test that out first but their deals are decent.

 

[Johnatan56]

MTN network is good > Axxess
Vodacom is good > Crystal Web (you'd rather want to go for MTN even if their network is only all right as Vodacom is a lot more costly)
CellC > Their 200GB deal I think was the one you'd want to pick.

All depends on your area.

 

[jonathanzg]

Thanks for all your advice. I suppose it does boil down to individuals preference and what their bundles mean to them. Last question the experience of the post-sales service anyone find one provoder to be better than the other in reference to response and resolve of issues?