Communication between WBS & iBurst Customers

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Improvement

Major improvement in speed and connection all of a sardine. Hope it last. ;)
 
Well going to run everquest now my best indicator as that is why i got it (holding thumbs)
 
I Am Here

Not hiding.

Just struggling to get in.


Mass mail... Must be tough to do.


Why not just give me a call to arrange the credit for you.

Promise you..... It is a lot easier.

ps If i could have gotten into the forum this morning you would have had your update on time.

The disconnection issue has been reportedly cleared. I will only get the full report on the causes and what was done to resolve it in the morning.

Good night all

Shaun Green
 
Hi Shaun

Thanks again for the feedback
it does appear to be better but will know in the morning if my trader is still logged in :D
 
was playing till now latency is better, packet loss still a bit high but will know more in the morning
 
ic said:
How about you get someone to call me - considering that I have to pay Telkomonopoly for WBS' mess... besides how am I supposed to know when you will be available to speak to? You have my telephone number - please get someone to call me.
Click to expand...

vat hom fluffy! (ic)
 
anyway, havent had a disconnection yet.... , going to leave connection and ping on during the night again

although, it has been hellishly slow at times
 
They might be bad in terms of their skills levels for
1. Relaying information
2. Telephone ettique (i think it means manners)
3. Choice of words

These might be brought by the fact that apart from looking at the screen and saying there is nothing wrong with the basestation, they only look if it is up/down.

Utilities they need to have
1. Telling customers which basestations they are connecting to
2. How is their speeds as compared to other users in the basestation
3. Which basestation is experincing high ping rates
4. ETA
 
I got disconnected again this morning at 12:30. Also, I couldn't reconnect until I reset the hardware.
 
Hang on, what's this?
From WBS website:

"Further-more WBS provides the 24/7 support service nationwide through its 16 service centers with over 66 field service technicians / engineers."

People are complaining about the fact that are not open 24/7? Is this a blatant lie?
 
no it's not, remember WBS provides the lotto network their infrastructure, its not a company that suddenly woke up one morning and decided they're going to provide internet access to the masses.

So what you read there is factually true, yet, not for their devision in iburst.
 
I was repeatedly disconnected through the night last night. It actually disconnects and reconnects about 10 times within about 5 minutes and then is fine for anything up to 2-3 hours before it happens again. To top it off, I experienced the slowest connection I have had for almost 3 weeks. Whatever they did to "fix" it appears to have made it worse!

Grimsqueaker said:
I got disconnected again this morning at 12:30. Also, I couldn't reconnect until I reset the hardware.
Click to expand...

This also happened to me - but connection went down at around 5 this morning and couldnt reconnect until reboot.

Shaun - I'm afraid the report you were given appears to be incorrect. I know this is not your fault, but I would appreciate it if you could find out and give us an update.
 
Mayh3m said:
I was repeatedly disconnected through the night last night. It actually disconnects and reconnects about 10 times within about 5 minutes and then is fine for anything up to 2-3 hours before it happens again. To top it off, I experienced the slowest connection I have had for almost 3 weeks. Whatever they did to "fix" it appears to have made it worse!



This also happened to me - but connection went down at around 5 this morning and couldnt reconnect until reboot.

Shaun - I'm afraid the report you were given appears to be incorrect. I know this is not your fault, but I would appreciate it if you could find out and give us an update.
Click to expand...

I was only disconnected once last night @ 4am
 
my connection seems to be running a lot better, i also only got one disconnection.

mayh3m, your issue currently looks localized
 
Pan said:
my connection seems to be running a lot better, i also only got one disconnection.

mayh3m, your issue currently looks localized
Click to expand...

Nope, also got disconected about 5 times last night.

Download speed is <= to dailup, not that it was alot better earlier this week, and this from local ftp.

And pings to iburst.co.za is about 800ms.
 
Unfortunately I have to agree with Mayh3m. I didn’t have much time last night but ran a continuous ping to www.iburst.co.za from 8pm last night to this morning.

Lots of time outs, shortest time 80ms longest over 1500ms and varying drastically between pings.
 
Just had another disconnection even though I was running a ping. I was getting very bad pings, the lowest about 300. >:(
 
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